Update redeemption nominee group error problem?
Apr 7, 2015 | 12:03 am
#1
Original Poster
Join Date: Apr 2015
Posts: 1
Update redeemption nominee group error problem?
Hi, did any of you also have the same problem? Because i've been trying to update my redeemption group nominee to book hotel for my family but the update redemption nominee page under maintenance?
Apr 8, 2015 | 12:50 am
#3
Join Date: Mar 2009
Location: Houston, TX
Programs: AA FB UA AMEX CUR SPG BA KE SQ LH VS
Posts: 5
I am also having the same problem on the Asia miles web site not being able to update the redemption group due to system maintenance. Can anyone post the last time and they were able to update the redemption group on the Asia miles web site?
Apr 8, 2015 | 1:13 am
#4
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,109
No you can't. Came as a rude shock to me as I was working on a redemption on 31 March, trying to avoid April YQ rises. Must be done over the phone, and won't take effect until 24 hrs:
https://www.cathaypacific.com/cx/en_...e-service.html
https://www.cathaypacific.com/cx/en_...e-service.html
Suspension of online service
We are currently upgrading our system, and the online service for changing redemption group members is temporarily suspended during this transition. If you need further assistance, please contact the worldwide toll-free Marco Polo Club Service Line on +800 2747 5500 or email us using your registered email with The Marco Polo Club.
During this period, a service fee at USD90 will be charged for every change or deletion of existing redemption group members, regardless of how many changes take place.
We apologise for any inconvenience this may have caused. Thank you for your patience and understanding.
We are currently upgrading our system, and the online service for changing redemption group members is temporarily suspended during this transition. If you need further assistance, please contact the worldwide toll-free Marco Polo Club Service Line on +800 2747 5500 or email us using your registered email with The Marco Polo Club.
During this period, a service fee at USD90 will be charged for every change or deletion of existing redemption group members, regardless of how many changes take place.
We apologise for any inconvenience this may have caused. Thank you for your patience and understanding.
Last edited by percysmith; Apr 8, 2015 at 1:33 am
Apr 8, 2015 | 1:21 am
#5
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,109
Probably related to other security-related "upgrade":
Moneyback: moneyback.com.hk Asia Miles conversion is down Moneyback conversion restored
SCB and Citi: Apparently SCB and Citi --> AM have to be done over the phone now
Moneyback: moneyback.com.hk Asia Miles conversion is down Moneyback conversion restored
SCB and Citi: Apparently SCB and Citi --> AM have to be done over the phone now
Apr 8, 2015 | 8:29 am
#6
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
No you can't. Came as a rude shock to me as I was working on a redemption on 31 March, trying to avoid April YQ rises. Must be done over the phone, and won't take effect until 24 hrs:
https://www.cathaypacific.com/cx/en_...e-service.html
https://www.cathaypacific.com/cx/en_...e-service.html
During this period, a service fee at USD90 will be charged for every change or deletion of existing redemption group members, regardless of how many changes take place.
Apr 8, 2015 | 3:27 pm
#7
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
Apr 27, 2015 | 10:24 pm
#8
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,109
AM did an update between either 22-23 April or 26-27 April http://www.hongkongcard.com/forum/fo...&p=1#4， but the following still appears:
https://www.asiamiles.com/am/en/acco...ile/nomination
https://www.asiamiles.com/am/en/acco...ile/nomination
System Upgrade Outage
We are currently upgrading our system and the online redemption group change function is unavailable at this moment. For further assistance, please call the Asia Miles Service Hotline on +852 2747 3838 or email us using your registered email with Asia Miles.
During this period, the service fee for change/deletion of existing redemption group members is USD90 (applicable every time a change is made).
Thank you for your patience and understanding.
We are currently upgrading our system and the online redemption group change function is unavailable at this moment. For further assistance, please call the Asia Miles Service Hotline on +852 2747 3838 or email us using your registered email with Asia Miles.
During this period, the service fee for change/deletion of existing redemption group members is USD90 (applicable every time a change is made).
Thank you for your patience and understanding.
May 4, 2015 | 11:14 pm
#10
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,109
AM did an update between either 22-23 April or 26-27 April http://www.hongkongcard.com/forum/fo...&p=1#4， but the following still appears:
https://www.asiamiles.com/am/en/acco...ile/nomination
https://www.asiamiles.com/am/en/acco...ile/nomination
asiamiles.com only, not MPO:
