Can one change redemption ticket as if HND and NRT were the same?
Mar 14, 2015 | 6:43 am
#1
Original Poster
Join Date: Dec 2002
Location: Hong Kong
Posts: 2,184
Can one change redemption ticket as if HND and NRT were the same?
A redemption ticket has been issued and partly used, so it cannot be cancelled and re-issued. Now, it is necessary to change dates for one segment HKG-NRT on JL.
Whist there is no availability for HKG-NRT but there is IS availability for HKG-HND.
Is that allowed?
Thanks.
Whist there is no availability for HKG-NRT but there is IS availability for HKG-HND.
Is that allowed?
Thanks.
Mar 14, 2015 | 8:23 am
#2
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
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My experience, no. But tgats with cx call center
My experience, no. But tgats with cx call center
Mar 15, 2015 | 2:30 am
#3
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,344
Can one change redemption ticket as if HND and NRT were the same?
Doubt it will help here, but think Psychiatrist had mentioned once that for awards, CX looks at the city, and not the terminal (think that he had used that on one of his wonderful multi-carrier award redemptions...might be worth trying to 'change the date to the same city'..
Mar 15, 2015 | 6:22 am
#6
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Actually according to tnc u could fight, but so far ive always had it to my favour being seperate
Actually according to tnc u could fight, but so far ive always had it to my favour being seperate
Mar 15, 2015 | 7:02 am
#7
Join Date: Aug 2012
Posts: 757
For the purpose of deciding whether it is an openjaw or a stopover, the city matters. i.e. HND//NRT is regarded as stopover but not openjaw.
However, once ticket issued, you cannot change from one airport to another airport within the same city without triggering re-issue (if ticket is completely unused). In other words, you can't simply pay 1,000 asiamiles to change from one to the other.
The rule is a bit different for revenue ticket which the routing rule itself already allow NRT or HND as an alternate route.
The reason why airport is clearly distinguished for award ticket is because it may affect the calculation of miles needed. For example, CTS-KIX//HND-HKG falls under 1500-2500 band, whiles CTS-KIX//NRT-HKG falls to the higher 2500-5000 band. Asiamiles does not use TYO to calculate the distance.
However, once ticket issued, you cannot change from one airport to another airport within the same city without triggering re-issue (if ticket is completely unused). In other words, you can't simply pay 1,000 asiamiles to change from one to the other.
The rule is a bit different for revenue ticket which the routing rule itself already allow NRT or HND as an alternate route.
The reason why airport is clearly distinguished for award ticket is because it may affect the calculation of miles needed. For example, CTS-KIX//HND-HKG falls under 1500-2500 band, whiles CTS-KIX//NRT-HKG falls to the higher 2500-5000 band. Asiamiles does not use TYO to calculate the distance.
Mar 15, 2015 | 10:43 am
#8
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,100
Doubt it will help here, but think Psychiatrist had mentioned once that for awards, CX looks at the city, and not the terminal (think that he had used that on one of his wonderful multi-carrier award redemptions...might be worth trying to 'change the date to the same city'..
For the purpose of deciding whether it is an openjaw or a stopover, the city matters. i.e. HND//NRT is regarded as stopover but not openjaw.
However, once ticket issued, you cannot change from one airport to another airport within the same city without triggering re-issue (if ticket is completely unused). In other words, you can't simply pay 1,000 asiamiles to change from one to the other.
However, once ticket issued, you cannot change from one airport to another airport within the same city without triggering re-issue (if ticket is completely unused). In other words, you can't simply pay 1,000 asiamiles to change from one to the other.