Failed removal of MPC# at check in
Dec 1, 2014 | 7:44 am
#1
Original Poster
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,100
Failed removal of MPC# at check in
Title says it all.
KIX-HKG on CX.
MPC# was already removed for HKG-KIX. Upon check-in at KIX, I asked the lady to double check that the MPC number was not in the booking.
She said it wasn't, and showed me my boarding pass which didn't have the number on it.
However, the KIX-HKG flight showed up and I got 1.25 sectors for it
I called MPC and they said they will see what they can do... but will not guarantee that they can remove it as it has already been credited to my account.
Any thoughts?
KIX-HKG on CX.
MPC# was already removed for HKG-KIX. Upon check-in at KIX, I asked the lady to double check that the MPC number was not in the booking.
She said it wasn't, and showed me my boarding pass which didn't have the number on it.
However, the KIX-HKG flight showed up and I got 1.25 sectors for it
I called MPC and they said they will see what they can do... but will not guarantee that they can remove it as it has already been credited to my account.
Any thoughts?
Dec 1, 2014 | 7:40 pm
#2
Join Date: Feb 2010
Posts: 315
Double check any missing mileage claim record in your MPC A/C.
Once the Miles showed on your MPC A/C, it's a risk to remove them & re-accrual to other FFP. Good luck!
Dec 1, 2014 | 10:44 pm
#4
Original Poster
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,100
After some firm words with the agent (Cantonese line), they said they will reverse it.
I told them that the outbound flight HKG-KIX did not have my MPC# and miles were not credited. I asked them how come my inbound flight KIX-HKG got credited, when I specifically asked not to credit it and the boarding pass showed no MPC#.
They said if the number was present when I made the booking, it can still show up in the system even after manual removal.
I told them that this was not acceptable and they need to remove it for me.
After holding the line for a few times, they said they will get the department concerned to remove it.
I told them that the outbound flight HKG-KIX did not have my MPC# and miles were not credited. I asked them how come my inbound flight KIX-HKG got credited, when I specifically asked not to credit it and the boarding pass showed no MPC#.
They said if the number was present when I made the booking, it can still show up in the system even after manual removal.
I told them that this was not acceptable and they need to remove it for me.
After holding the line for a few times, they said they will get the department concerned to remove it.
Dec 2, 2014 | 12:13 am
#5
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
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Ah! Privacy is the word here! I wonder if tgeres a juice apple daily story behind it!:b
Dec 2, 2014 | 1:39 am
#7
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
Same problem with BA, QF and LH bookings in that once you enter the first FF to your booking, the system remembers that number even though you might have removed it and it doesn't show up on your BP - but it will to your account later.
Dec 5, 2014 | 11:48 am
#8
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
This is atypical of the AMADEUS system.
Same problem with BA, QF and LH bookings in that once you enter the first FF to your booking, the system remembers that number even though you might have removed it and it doesn't show up on your BP - but it will to your account later.
Same problem with BA, QF and LH bookings in that once you enter the first FF to your booking, the system remembers that number even though you might have removed it and it doesn't show up on your BP - but it will to your account later.