retrieving res on cathay website help
Sep 11, 2014, 9:31 am
#1
Original Poster
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,405
retrieving res on cathay website help
Hello Cathay folks, I just put a reservation on hold via phone. Have the booking reference but I'm unable to pull it up online at cathay's website. Is this typical? What I found odd was that the fare info isn't on the itinerary document Cathay emailed me. Not that I don't trust the agent or anything but it would be nice to see the fare along with the itinerary that I have on hold 
Sorry for starting a new thread - mods, please move/merge as appropriate. Thanks!
Sorry for starting a new thread - mods, please move/merge as appropriate. Thanks!
Sep 11, 2014, 2:26 pm
#3
Join Date: Dec 2004
Posts: 5,633
The Cathay web page asks for last name and firstname, or firstname and lastname, depending on which location-specific page you are using. This has caused me to enter info incorrectly once or twice.
Try checkmytrip.com to see if you can make it work there. The same PNR should work.
Of course, if you wrote the booking reference down incorrectly, no one can help you diagnose that. You have to call CX.
Sep 11, 2014, 2:36 pm
#4
Original Poster
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,405
Possibly you are doing something wrong, but it is impossible to tell because of the lack of details. "I am unable..." is not an informative statement.
The Cathay web page asks for last name and firstname, or firstname and lastname, depending on which location-specific page you are using. This has caused me to enter info incorrectly once or twice.
Try checkmytrip.com to see if you can make it work there. The same PNR should work.
Of course, if you wrote the booking reference down incorrectly, no one can help you diagnose that. You have to call CX.
The Cathay web page asks for last name and firstname, or firstname and lastname, depending on which location-specific page you are using. This has caused me to enter info incorrectly once or twice.
Try checkmytrip.com to see if you can make it work there. The same PNR should work.
Of course, if you wrote the booking reference down incorrectly, no one can help you diagnose that. You have to call CX.
Checked multiple times to make sure I'm entering first/last name in the right place. And I received the email itinerary (without fare info) from CX, so I'm pretty sure I have the right booking reference.
Sep 11, 2014, 3:40 pm
#6
Original Poster
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,405
Are you always this pleasant? It shows up on checkmytrip.com FWIW.
Apr 13, 2017, 10:39 am
#9
Join Date: Sep 2016
Posts: 14
holy crap, thank you! this is what i needed to do after booking a cathay pacific flight via expedia. just put in your first and middle name with a space in between for the first name field and you should get in.