Help with cancellation fee?
Sep 4, 2014 | 8:08 pm
#1
Original Poster
Join Date: Apr 2007
Location: SF Bay Area
Posts: 192
Help with cancellation fee?
Hi all,
Just booked a paid one-way reservation BKK-HKG in L class (two hours ago). I wasn't aware there was a clause in the 24 hour cancelation policy that stated it had to include a US leg. Is there any recourse here?
I actually plan on re-booking using my miles (BA Avios) as the flight is wide open (of course didn't know until after the fact).
Thanks in advance!
Just booked a paid one-way reservation BKK-HKG in L class (two hours ago). I wasn't aware there was a clause in the 24 hour cancelation policy that stated it had to include a US leg. Is there any recourse here?
I actually plan on re-booking using my miles (BA Avios) as the flight is wide open (of course didn't know until after the fact).
Thanks in advance!
Sep 4, 2014 | 9:53 pm
#2
Join Date: Dec 2006
Location: LHR
Programs: BA Gold/owe, CX AsiaMiles (not even GR anymore!) missing my GO days
Posts: 1,583
If that's the rule, then you'll be out of luck. Although it's worth checking whether that really is the rule, especially if you've heard it from a phone agent.
For future reference, CX now offers a 24-hour hold option on their website, which I'm using more and more to lock in a fare while I firm up travel plans or research other flight options.
For future reference, CX now offers a 24-hour hold option on their website, which I'm using more and more to lock in a fare while I firm up travel plans or research other flight options.