Happy customer
Jul 2, 2014 | 8:15 pm
#1
Original Poster
Join Date: Jul 2014
Posts: 1
Happy customer
I just off the phone with MPO call center agent... I would say that customer service of MPO is far better than SQ. With SQ i have to wait for 60-90 mins before anyone can answer the call and if when they answer, they hardly help.
Today morning when i called MPO, i spoke with a lady ( i guess call center is based in Philippines, picked up from her way of speaking). She spoke clear english and explained the fare rules clearly and also helped me with my bookings on BA. Very good class of customer services... no wonder CX is one of the best. Keep up the good work ^
Today morning when i called MPO, i spoke with a lady ( i guess call center is based in Philippines, picked up from her way of speaking). She spoke clear english and explained the fare rules clearly and also helped me with my bookings on BA. Very good class of customer services... no wonder CX is one of the best. Keep up the good work ^
Jul 2, 2014 | 8:43 pm
#2
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,133
We don't feel the same love http://www.flyertalk.com/forum/catha...c-hotline.html
Jul 4, 2014 | 9:22 pm
#7
Join Date: Sep 2011
Programs: CX MPC Gold
Posts: 62
Happy customer
I had very good service from the Manila call centre (for MPC) yesterday. I guess it's like anything else - you get good agents and not so good agents everywhere. I might have been lucky. But the nice lady - Isabella I think - picked up instantly