I tried to book a redemption flight today for a family member. The website failed at payment stage and asked me to contact the call center. Did the booking afresh over the phone, provided my credit card details for YQ and taxes, and was able to see confirmed itinerary on Manage Booking.

But the strange thing is, the itinerary now shows "This booking has not been ticketed unless ticket is issued by 00:00 today it will be cancelled" (which is nonsensical since I did my phone booking only at 11:15 this morning).

And when I click on "Issue Ticket" it prompts me to input credit card details again. Most bizarre - is this a known issue due to the legendary crappiness of the CX website... or should I worry about my booking? When do phone redemptions typically get ticketed?

carrotjuice: 00:00 is normal for a confirmed to ticket over the phone but not yet ticketed booking. Nothing to worry.

Thanks for the assurance. Without knowing this, the info presented isn't intuitive at all - why can't the website just say "Your ticket is confirmed and will be ticketed shortly". Especially when it provides an Issue Ticket icon that you can click on, then asks for your credit card details all over. I yearn for the old website when things were simpler and less confusing!

I think the the old website said the same confusing messages. When I see that message I'm now used to the fact that it may take 24 hours to ticket but it will be done eventually.

I've had this message before when I had the flight in a few hours time, but I will still able to check in and all at the airport (obviously OLCI was not possible)

Website down since 1PM HKT http://www.hongkongcard.com/forum/fo...w.php?id=16335

I've been getting this error message all day today when searching for award inventory:

"Due to internal system error, you are unable to proceed further with this booking. Please close all open browser windows and try again."

Is this happening for anyone else?

I have this occasionally... Close all browsers does work...

I did that, used anonymous mode on Chrome/Mozilla and used tried the whole families' accounts?

Was it a one way booking? I've been getting that error message for several days whenever I try to check availability for a one way booking? But it always disappears when I add a dummy return leg and check availability for a return booking instead. Since I'm only checking availability that isn't a problem. But if you're actually trying to book a one way redemption it would be a real headache.

Have also been unable to search by destination in Chrome for several weeks. Works fine in Firefox, IE. But Chrome only allows me to search by miles.

Oh. I was one-way.

I am wondering if I am the only person facing this: was trying to book a flight on CX website, picked the dates, flights, went all the way through the payment page. Then, instead of the regular payment website, I got the following message:

Please review the following items:
One or more of the flights you have selected is no longer available. Please select different flights and search again. (15012)

I tried different dates and flights, even changed the routes. It all ended up with the error message. Does anyone else have the same problem?

Anyone having issues logging into their Marco Polo or Asiamiles account right now?

"Due to internal system error, you are unable to proceed further. Please close the current browser and try again. (2999)"

and yes have tried multiple browsers/PC's.

Same. Cannot login to Asiamiles just now.

Majority of cathaypacific.com sites are down too.

https://www.cathaypacific.com/cx/en_HK/travel-information/travel-preparation/travel-advisories/system-maintenance-member-service.html?cxsource=roller

Travel advisories

Technical difficulties: certain online functions are temporarily unavailable

Latest update: 19 Jul 2019 16:00 HKT (GMT+8)

Please note that the following service is currently unavailable:

• Flight booking services via our [website and mobile app]
• Manage booking via our [website and mobile app]
• Online check-in via our [website and mobile app]
• Member-related functions for [(Marco Polo/ Asia Miles) members / (and) Registered users]
• Package (flight + hotel) bookings [on our website]

We apologise for any inconvenience caused, as we work to restore our services as soon as possible.



Should you need any urgent assistance, please contact one of our service centres below:

Marco Polo Club Service Centre
Hong Kong: +852 2747 5500
Worldwide Toll-free: +800 2747 5500
Other Toll-free Numbers

Asia Miles Service Centre
Hong Kong: +852 2747 3838
Other Toll-free Numbers

Global Contact Centres
Hong Kong: +852 2747 3333
Other Local Contact Numbers

During this period, our service centres may therefore be unusually busy. Please note a long waiting time should be expected