Notifly seems to work for me only when the flight is on time.
Whenever there is an appreciable delay, Notifly either comes stating the flight is on time, or never comes at all.

This is the typical sequence:
I turn up at the airport and they tell me flight is delayed. I then check my phone to see what notifly text / email says. Either it says on time, or there is actually no notifly received. I'd say this happens 90%+ of the time for me when there is a delay. The other 10% of the time I get the message at T-2, or before.

For example, yesterday's 7pm flight from SGN-HKG was delayed by about 40 minutes, because the inbound HKG-SGN left HKG late. Now surely they knew anbout the late departure from HK at T-2 hours before the SGN-HKG flight? In this case, nothing at all from the Notifly system at T-2 or otherwise.

I fly so much, that I don't register the lack of a notifly text / email, until they tell me at check-in that there is a delay and then I check..

I'd be better off not using notifly at all and forcing mysefl to check online for each flight to see if it wll be on time before heading to the airport - as a system that fails to noify me for substantial delays me for is worse than useless.

Does anyone else have a similar experience?

identical experience. It's not just useless, but it's misleading if you "rely" on it. I quit using it.

CX must have a completely $hit grasp on database management. I don't think it's intentional but just incompetence.

Beyond the Notifly issue is that CX "knows" many of their flights are delayed before they post them publicly to pax. This is egregious at outports. I've had multiple instances when I was tipped off to an upcoming flight delay hours in advance thanks to a few friends who work at CX. Naturally, CX is quite good at covering its own arse when it comes to not overpaying staff. It behooves CX to at least get their flight delays right internally, lest they have to pay pilots and FAs more than intended. For example, if a crew clock was started early but a tech delay happened, maybe crew goes over their hour limits and a replacement is needed. Expensive problem.

In one of the worst cases I've seen, a pilot was camped out in his LAX hotel notified by CX that there was a tech delay which would take hours. CX doesn't want him to leave the hotel, lest he start running against his duty limits. Of course, despite CX knowing of this issue by late afternoon (hours before pax would come to LAX around 10pm), the CX website showed none of this to pax and so 300 passengers ended up waiting at LAX in TBIT for 6 hours as a spare part was flown in. The crew was sitting in their hotels waiting (aka, CX didn't have to pay them), but CX didn't bother informing the passengers of this problem. Although you can often figure it out due to inbound aircraft, in the case of a tech delay CX is very slow in updating the newsflow for pax.

It seems like it should be entirely possible that once a flight is known internally to be delayed, that should be external info and, hence, it should also flow through to Notifly. But as it stands now, Notifly is just a marketing ploy. Something CX as an airline "must have" but is so bad that it's counterproductive.

Notifly used to work. But at some point a few years ago became inconsistent.

Notifly is useless, as is CX own flight status tools. I have been notified of delays etc before, the problem is that it's not consistent, and therefore one cannot rely on it.

Normally when I'm catching return flights back home, I always check whether the outbound flight left HK on time or not. That at least gives me some indication as to what I should expect.

Yes - its useless - I always get to know of delays just when I'm about to reach the airport..

Yes, Notifly is useless! On my flight last week, I had a Notifly for the 2.5 hour delay and then none of the three hour, two hour and one hour prior to departure messages. The departure and arrivals tool on the website also didn't show the delay until two hours after we received the Notifly message so any passengers who didn't get the Notifly message wouldn't have known of the delay until they were told at check in at the airport.

OT, the Heathrow app is now actually more reliable than CX for ex-LHR flights! Which is a surprise improvement!

Hopefully the CX website refresh will bring in the technology needed to improve the capabilities of the system!

I was once notified by notifly that my fight would be delayed by an hour due to technical delays. This was sent to me right after I sat down in my seat

Glad to hear its not just me.

A month ago my HKG - SGN flight was delayed. I had a client who was getting on the same plane, once it landed, for SGN - HKG - JFK in F. I won brownie points by telling him not to head to airport on time, as CX sure hadn't told him...

Hmm interesting.. My last two flights this month were delayed by exactly an hour and I was 'notiflied' both times by both email and text 2 hours before the scheduled departure time.. Consistent with the entire company, I guess Notifly is a hit and miss..

I also must say Notifly has saved my time as well. Especially in China, thanks to Notifly I didn't have to needlessly go to the airport early when the plane was delayed, and in "secondary cities" that's great considering they won't let you even check-in and enjoy the lounge until 80-90 minutes before departure.

It worked for me a few weeks ago, telling me that my 8am flight was delayed. I still have time to rush to the airport to put myself onto the 7am, but having notifly working probably seems to be a very rare occurrence going by the above posts.

I made the mistake of signing up for this "service" early in my CX-flying days a few years ago. I'd drop it, except I keep forgetting to go to the website to figure out how to unsubscribe (and when I tried just now, of course the site wasn't working!). When it works you don't need it, and when you do need it it doesn't work.

It would be great if it show the actual boarding gate ...

ironically, Google is better at that than CX's Notifly. Just put in CX(xxx) flight number into Google and it will pull up the gate. Google combines the info from flightstats, the airport webpages and CX. Way better than Notifly. If you've got that Google Now app you don't even need to put it in...it usually knows your flight #s in advance (thanks to mining your emails presumably, which is a different debate), and so on the morning of your flight automatically pulls up the flight info for you. Google also usually has the arrival gate.

On Jun 17th I changed a scheduled flight on morning to 20th, to an evening 19th flight.

No Notifly for the actual flight i took on the 19th.
Text and email Notiflys just came through for the originally booked flight on the 20th.

Helpful. lol.