Improving FAQ and sticky
#1
Original Poster
Suspended
Join Date: Jan 2012
Location: Here there and everywhere
Programs: Too many to list
Posts: 1,648
Improving FAQ and sticky
I have been having some discussion with the powers that be here on FT about how we might work together on making it easier for new posters to get access to what some people find to be the annoying posts that crop up over and over again.
The idea is that we get some some very simple links set up to answer some very common questions.
To also help people see this information is there and avoid the annoying posts, I suggest we have something that attracts ones atention to the fact there is a load of good information only a click away when you get to this forum.
Then we could have say the top ten most common asked questions.
ie;
Waitlisting
Connection times
Economy seating
Business class seating
First class seating
These then would then open up a whole string of Q&A similar to what you get on any good company website. I think British Airways actually do a good job at this.
Look forward to hearing people thoughts.
The idea is that we get some some very simple links set up to answer some very common questions.
To also help people see this information is there and avoid the annoying posts, I suggest we have something that attracts ones atention to the fact there is a load of good information only a click away when you get to this forum.
Then we could have say the top ten most common asked questions.
ie;
Waitlisting
Connection times
Economy seating
Business class seating
First class seating
These then would then open up a whole string of Q&A similar to what you get on any good company website. I think British Airways actually do a good job at this.
Look forward to hearing people thoughts.
#2
Original Poster
Suspended
Join Date: Jan 2012
Location: Here there and everywhere
Programs: Too many to list
Posts: 1,648
Can you guys make some comments on how we could get an easy to see link based Q&A section rather than having to wade through so much information in the sticky section. Thanks.^
#3


Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 8,245
My votes for most-asked topics:
*777 vs 747
*Business class versus first class
*First class differences: 777 versus 747
*Upstairs on the 747
*Mini-cabin on 777
*What's the best business class/first class seat
*Which lounge should I use (amenities, closer to xx gate, etc)
*Which lounge will I have access to: arriving F departing J
*HKIA short/minimum transit time
*I have a long layover in HKIA: what should I do
*777 vs 747
*Business class versus first class
*First class differences: 777 versus 747
*Upstairs on the 747
*Mini-cabin on 777
*What's the best business class/first class seat
*Which lounge should I use (amenities, closer to xx gate, etc)
*Which lounge will I have access to: arriving F departing J
*HKIA short/minimum transit time
*I have a long layover in HKIA: what should I do
#5



Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,344
small point, but one that i've seen crop up often:
- miles earned on an unpgraded ticket
http://www.flyertalk.com/forum/catha...ed-ticket.html
http://www.flyertalk.com/forum/catha...s-upgrade.html
- upgrade priority
- HKIA map - lounges/transit points
- miles earned on an unpgraded ticket
http://www.flyertalk.com/forum/catha...ed-ticket.html
http://www.flyertalk.com/forum/catha...s-upgrade.html
- upgrade priority
- HKIA map - lounges/transit points
#6
Original Poster
Suspended
Join Date: Jan 2012
Location: Here there and everywhere
Programs: Too many to list
Posts: 1,648
small point, but one that i've seen crop up often:
- miles earned on an unpgraded ticket
http://www.flyertalk.com/forum/catha...ed-ticket.html
http://www.flyertalk.com/forum/catha...s-upgrade.html
- upgrade priority
- HKIA map - lounges/transit points
- miles earned on an unpgraded ticket
http://www.flyertalk.com/forum/catha...ed-ticket.html
http://www.flyertalk.com/forum/catha...s-upgrade.html
- upgrade priority
- HKIA map - lounges/transit points

