CX Re-accommodate on Separate Tix?
May 17, 2013 | 4:00 pm
#1
Original Poster
Join Date: Apr 2008
Location: Washington DC
Programs: DL GM US silver AA GM Jet Blue True Blue
Posts: 241
CX Re-accommodate on Separate Tix?
Hi all,
I tried to find this information using search, but was having a little trouble. I was wondering what Cathay's policies are regarding re-accommodating pax who miss a connection due to a delay on a separate (award) ticket.
The situation I'm considering is the following:
I've already booked a flight from US--HKG on CX using AA miles and am planning to book a new award HKG to Australia also using AA miles, but since I don't have enough miles, my sister, who has top-tier status with AA and therefore pays no change or cancellation fees, has offered to book us the HKG-Australia ticket. I think that this will result in two PNRs.
The rub is that we would only have 50 mins, the MCT, to make the onward connection. This is of course very tight and I would not ordinarily consider booking two separate tickets in this scenario.
However, I know that AA will re-accommodate pax who miss a connection even on a separate ticket, so long as the earlier ticket is also on One World. http://www.flyertalk.com/forum/ameri...s-tickets.html. I was wondering if CX has such a policy? If so, does anyone know what kind of luck I would have trying to get agents at HKG to re-accommodate us in the (somewhat likely) event things go wrong?
Would I have to wait for award availability before I would be re-accommodated?
I would appreciate any advice you can offer!!
I tried to find this information using search, but was having a little trouble. I was wondering what Cathay's policies are regarding re-accommodating pax who miss a connection due to a delay on a separate (award) ticket.
The situation I'm considering is the following:
I've already booked a flight from US--HKG on CX using AA miles and am planning to book a new award HKG to Australia also using AA miles, but since I don't have enough miles, my sister, who has top-tier status with AA and therefore pays no change or cancellation fees, has offered to book us the HKG-Australia ticket. I think that this will result in two PNRs.
The rub is that we would only have 50 mins, the MCT, to make the onward connection. This is of course very tight and I would not ordinarily consider booking two separate tickets in this scenario.
However, I know that AA will re-accommodate pax who miss a connection even on a separate ticket, so long as the earlier ticket is also on One World. http://www.flyertalk.com/forum/ameri...s-tickets.html. I was wondering if CX has such a policy? If so, does anyone know what kind of luck I would have trying to get agents at HKG to re-accommodate us in the (somewhat likely) event things go wrong?
Would I have to wait for award availability before I would be re-accommodated?
I would appreciate any advice you can offer!!
May 17, 2013 | 4:06 pm
#2
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
Hi all,
I tried to find this information using search, but was having a little trouble. I was wondering what Cathay's policies are regarding re-accommodating pax who miss a connection due to a delay on a separate (award) ticket.
The situation I'm considering is the following:
I've already booked a flight from US--HKG on CX using AA miles and am planning to book a new award HKG to Australia also using AA miles, but since I don't have enough miles, my sister, who has top-tier status with AA and therefore pays no change or cancellation fees, has offered to book us the HKG-Australia ticket. I think that this will result in two PNRs.
The rub is that we would only have 50 mins, the MCT, to make the onward connection. This is of course very tight and I would not ordinarily consider booking two separate tickets in this scenario.
However, I know that AA will re-accommodate pax who miss a connection even on a separate ticket, so long as the earlier ticket is also on One World. http://www.flyertalk.com/forum/ameri...s-tickets.html. I was wondering if CX has such a policy? If so, does anyone know what kind of luck I would have trying to get agents at HKG to re-accommodate us in the (somewhat likely) event things go wrong?
Would I have to wait for award availability before I would be re-accommodated?
I would appreciate any advice you can offer!!
I tried to find this information using search, but was having a little trouble. I was wondering what Cathay's policies are regarding re-accommodating pax who miss a connection due to a delay on a separate (award) ticket.
The situation I'm considering is the following:
I've already booked a flight from US--HKG on CX using AA miles and am planning to book a new award HKG to Australia also using AA miles, but since I don't have enough miles, my sister, who has top-tier status with AA and therefore pays no change or cancellation fees, has offered to book us the HKG-Australia ticket. I think that this will result in two PNRs.
The rub is that we would only have 50 mins, the MCT, to make the onward connection. This is of course very tight and I would not ordinarily consider booking two separate tickets in this scenario.
However, I know that AA will re-accommodate pax who miss a connection even on a separate ticket, so long as the earlier ticket is also on One World. http://www.flyertalk.com/forum/ameri...s-tickets.html. I was wondering if CX has such a policy? If so, does anyone know what kind of luck I would have trying to get agents at HKG to re-accommodate us in the (somewhat likely) event things go wrong?
Would I have to wait for award availability before I would be re-accommodated?
I would appreciate any advice you can offer!!
(Then again I didn't fly very much without status.)
They could also reroute you HKG-SYD-XXX where SYD-XXX is on QF.
May 17, 2013 | 5:45 pm
#4
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
Contact CX reservations and have them cross reference the arriving flight with the departing light and vice versa.
Ask CX to retrieve your booking, and them give them the other PNR and ask them to cross reference the two bookings. Basically your booking will hold an information that you will be departing on Xxx flight and the other booking will hold information that you are arriving on xxx flight.
Ask CX to retrieve your booking, and them give them the other PNR and ask them to cross reference the two bookings. Basically your booking will hold an information that you will be departing on Xxx flight and the other booking will hold information that you are arriving on xxx flight.