How does group redemption work?
Dec 3, 2012 | 4:15 am
#1
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Join Date: Jan 2010
Posts: 761
How does group redemption work?
I have booked an award ticket on 7/6/2013 on CX255 for 3 person.
Now i am checking CX website, I found out that there are 2 seats available in economy.
I totally understand that why my flight is still waitlisted, as there are no 3 seats available. However, how come the 2 seats are still "on sale"?
I thought CX should hold those 2 seats for me and wait for the final seat to be released?!
What if someone book those 2 seats in the future, and then I will have to wait for another 3 seats to be released?!
Should I call MPC to ask if they can secure the 2 seats out of 3 seats for me first?
Now i am checking CX website, I found out that there are 2 seats available in economy.
I totally understand that why my flight is still waitlisted, as there are no 3 seats available. However, how come the 2 seats are still "on sale"?
I thought CX should hold those 2 seats for me and wait for the final seat to be released?!
What if someone book those 2 seats in the future, and then I will have to wait for another 3 seats to be released?!
Should I call MPC to ask if they can secure the 2 seats out of 3 seats for me first?
Last edited by B-HXG; Dec 3, 2012 at 5:17 am
Dec 3, 2012 | 4:50 am
#2
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But I don't think a large booking necessarily blocks a smaller booking in my experience.
Otherwise I should hardly see any one-seat award flights. Everyone waiting for 2/3/4/5/6 will be on top of me.
Dec 3, 2012 | 5:10 am
#4
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It's not acceptable to my sister-in-law and my brother's two kids (my brother never flies with them), and as CX never releases >2 J seats during school holiday season on the SYD-HKG-SYD route, my brother's family flies and accumulates Virgin.
Dec 3, 2012 | 5:44 am
#5
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Dec 3, 2012 | 6:39 am
#6
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Dec 3, 2012 | 6:47 am
#7
Join Date: Jun 2006
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If I were you, I would split the pnr, maybe into 2 or possibly even 3.
Confirm the available flights for the 2 non status pax (ask for this explicitly - the agent should understand, else just say "only 2 traveling now" and make a separate booking for the GO person later) and put the GO member on waitlist, and ask for a generous ticketing deadline "hoping the return sector opens up"
Not sure about loads to LHR in July, but you do have a fair bit of time...so no harm trying this, vs the lower possibility three-in-one-pnr track..
Confirm the available flights for the 2 non status pax (ask for this explicitly - the agent should understand, else just say "only 2 traveling now" and make a separate booking for the GO person later) and put the GO member on waitlist, and ask for a generous ticketing deadline "hoping the return sector opens up"
Not sure about loads to LHR in July, but you do have a fair bit of time...so no harm trying this, vs the lower possibility three-in-one-pnr track..
Dec 3, 2012 | 9:18 am
#8
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Doesn't the waitlist stay on until 4 hours before flight time?
Dec 3, 2012 | 9:20 am
#9
Join Date: Oct 2004
Location: Salt Lake City, Los Angeles
Posts: 480
Waitlist doesn't really mean anything, as other people can grab the seats before you. There's been many occasions where I'm on the waitlist, but I see seats open up online before CX calls me telling me that it's available.
I think they only clear the waitlists once in awhile, I suggest you just keep checking yourself to be on the safer side.
I think they only clear the waitlists once in awhile, I suggest you just keep checking yourself to be on the safer side.
Dec 3, 2012 | 9:43 am
#10
Join Date: Nov 2006
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I tried to redeem an upgrade for my wife last year. She was waitlisted. I called daily a week before departure. In the end, the deadline expired about two days before departure (I forgot exactly). In her case, there was indeed a deadline.
However, she could redeem from her own account a few hours after expiration without waitlisting.
However, she could redeem from her own account a few hours after expiration without waitlisting.
Dec 3, 2012 | 9:55 am
#11
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
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My suggestion is similar to the ones by the earlier posters:
* Break the itinerary into two. Secure the awards for the non-status passenegers first.
* The GO passenger can be on waitlist. If not cleared a few days before departure, the GO member can use seat guarantee to purchase the ticket. Note that the member must still be GO at that time to do seat guarantee, and the seat guarantee must be done at least 72 hours (I will suggest more time just in case) before departure.
* Break the itinerary into two. Secure the awards for the non-status passenegers first.
* The GO passenger can be on waitlist. If not cleared a few days before departure, the GO member can use seat guarantee to purchase the ticket. Note that the member must still be GO at that time to do seat guarantee, and the seat guarantee must be done at least 72 hours (I will suggest more time just in case) before departure.
Dec 3, 2012 | 10:24 am
#12
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Also if you ask the agent nicely they may offer the priority waitlist to the non status pax for the return segment.
I think you have to spilt to booking in order to make this work - actually spilt it to 1 pax per pnr so that it makes getting the seats on the return easier.
Also do rememeber there are ticketing deadlines as well for redemption bookings and I forgot, but is it 10 days before departure it must be cleared otherwise they have to cancel the booking?
I think you have to spilt to booking in order to make this work - actually spilt it to 1 pax per pnr so that it makes getting the seats on the return easier.
Also do rememeber there are ticketing deadlines as well for redemption bookings and I forgot, but is it 10 days before departure it must be cleared otherwise they have to cancel the booking?
Dec 5, 2012 | 9:13 am
#14
Join Date: Nov 2006
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As correctioncx said, you should still pay close attention to the ticketing deadline on the cleared segments.
Dec 6, 2012 | 4:35 am
#15
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