New Y class experience
Oct 25, 2012 | 12:00 pm
#16
Join Date: Feb 2011
Location: Hong Kong
Programs: CX MarcoPolo (SL), BA Executive Club (GO)
Posts: 1,875
I guess I'm lucky then (or being DM really helps.) Everytime I had IFE trouble (my memory is 3 times, but probably more in reality, shows you the quality issue of IFEs) I had the cabin head personally come over to apologize, try their best to fix, and if not they will actively find another aisle seat with working IFE for me, and if no aisle seat can be found, they usually give me $200 USD on-board purchase voucher (which, like many said, is pretty useless...) and continue the apology. This last time the ISM personally came over to asked me if I was taken care of with the issue.
Oct 27, 2012 | 12:42 am
#17
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,611
Oct 27, 2012 | 7:18 am
#18
Suspended
Join Date: Jun 2012
Posts: 3,513
If IFE is that important to you then you should bring your own. Any airline can have issues with IFE. Some of the posters experience is not except but in your case what do you want from CX?