Originally Posted by
Cathay Boy
I guess I'm lucky then (or being DM really helps.) Everytime I had IFE trouble (my memory is 3 times, but probably more in reality, shows you the quality issue of IFEs) I had the cabin head personally come over to apologize, try their best to fix, and if not they will actively find another aisle seat with working IFE for me, and if no aisle seat can be found, they usually give me $200 USD on-board purchase voucher (which, like many said, is pretty useless...) and continue the apology. This last time the ISM personally came over to asked me if I was taken care of with the issue.
It has nothing to do with your status, I am GO and when I had my IFE problem on YYZ-HKG I had the ISM and Economy purser come specifically to assist me twice. It depends on the attitude of the crew. The same ISM also spent time to assist with another Y pax TV which also was not working despite that Y pax having no status.