Changing dates on tickets
Sep 11, 2012 | 3:56 am
#1
Original Poster
Join Date: Oct 2010
Location: NZ
Posts: 476
Changing dates on tickets
Hi guys,
I've just been told that I have to commence a journey before I'm able to make changes to the return portion of the itinerary - dates/flights on same day (booked in M Class).. When was this policy introduced because I had no problem doing that in December when I wanted to change my ticket and it was also in a lower fare class..
Thanks
I've just been told that I have to commence a journey before I'm able to make changes to the return portion of the itinerary - dates/flights on same day (booked in M Class).. When was this policy introduced because I had no problem doing that in December when I wanted to change my ticket and it was also in a lower fare class..
Thanks
Last edited by ANZ787900; Sep 11, 2012 at 5:09 am
Sep 11, 2012 | 5:20 am
#2
Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
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When are you originated from and what's the trip about? how you buy the ticket and where you called asking for change? It all factors.
When are you originated from and what's the trip about? how you buy the ticket and where you called asking for change? It all factors.
Sep 11, 2012 | 5:25 am
#3
Original Poster
Join Date: Oct 2010
Location: NZ
Posts: 476
I just wanted to retime my flight so I'd have longer in SYD - options are never given when booking online for longer transits through SYD. I called the Marco Polo line and was transferred to reservations and neither said they could help me. Would trying the Cantonese line to get someone from HK really make a difference in this situation?
I'll try to fix it during my layover at HKG anyway so it doesn't matter too much.. Just for future reference.
I'll try to fix it during my layover at HKG anyway so it doesn't matter too much.. Just for future reference.
Sep 11, 2012 | 5:39 am
#4
Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
You still didn't say if it is origin is where nor the iten so it is hard for us to give you any help. For example many ex-USA ticket has a "first sector cannot change" requirement.
Sep 11, 2012 | 7:50 am
#6
Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
There are many possibilities / reason for that
- Ticket change will trigger re-issuance (change from transit to stopover)?
- Agent is too green for handling complicated ticket
- Fare rule restrict on specific flight
- Calling the wrong guy: PLEASE always call wherever you purchase the ticket before your first sector commence (online = eService Center, NOT Reservation)
There are many possible issues / possibilities around that and the best for you is call a lot and ask a lot....
- Ticket change will trigger re-issuance (change from transit to stopover)?
- Agent is too green for handling complicated ticket
- Fare rule restrict on specific flight
- Calling the wrong guy: PLEASE always call wherever you purchase the ticket before your first sector commence (online = eService Center, NOT Reservation)
There are many possible issues / possibilities around that and the best for you is call a lot and ask a lot....
