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Old Sep 11, 2012 | 7:50 am
  #6  
ChrisLi
15 Years on Site
 
Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
There are many possibilities / reason for that

- Ticket change will trigger re-issuance (change from transit to stopover)?
- Agent is too green for handling complicated ticket
- Fare rule restrict on specific flight
- Calling the wrong guy: PLEASE always call wherever you purchase the ticket before your first sector commence (online = eService Center, NOT Reservation)

There are many possible issues / possibilities around that and the best for you is call a lot and ask a lot....
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