The CX style of service
Jul 4, 2012 | 7:58 pm
#1
Original Poster
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The CX style of service
The reason for the posting of this thread is not to argue with the OP of this thread, but to express my experience onboard CX:
http://www.flyertalk.com/forum/catha...re-i-said.html
I have flown many CX sectors, and I don't think I've ever had the kind of service that was described in this thread. Yes the FAs are always respectful, but I don't think I've ever found them to apologise everytime they come to speak to me. Maybe I just expect polite behaviour to be a given, but I don't think I have ever felt their approach is out of place. Yes there is always "Mr sxc, would you like another glass?", "Mr sxc, can I take away your tray", "Mr sxc, today we have chicken with cashews..." but never "I'm sorry..." for no reason at all.
The described behaviour baffles me as I never see it!
http://www.flyertalk.com/forum/catha...re-i-said.html
I have flown many CX sectors, and I don't think I've ever had the kind of service that was described in this thread. Yes the FAs are always respectful, but I don't think I've ever found them to apologise everytime they come to speak to me. Maybe I just expect polite behaviour to be a given, but I don't think I have ever felt their approach is out of place. Yes there is always "Mr sxc, would you like another glass?", "Mr sxc, can I take away your tray", "Mr sxc, today we have chicken with cashews..." but never "I'm sorry..." for no reason at all.
The described behaviour baffles me as I never see it!
Jul 4, 2012 | 8:06 pm
#2
Join Date: Jan 2011
Posts: 2,659
The best thing about the CX service is that they will listen to what you tell them to. If you don't want to be bothered, tell them. They'll stop bothering you. Choosing to not fly an airline because its FA's are too attentive doesn't seem like a great reason to me, but each to his own...
Jul 4, 2012 | 8:27 pm
#3
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I agree.
I'd rather have FAs to be over attentive than to be ignored.
Most Asians find QF rude and abrupt whereas some loved them. To each their own. Hence one may choose the airline based on service , as I do.
When I want to be pampered, I fly CX in J or F. (please lets not make this into a CX vs SQ thread)
I'd rather have FAs to be over attentive than to be ignored.
Most Asians find QF rude and abrupt whereas some loved them. To each their own. Hence one may choose the airline based on service , as I do.
When I want to be pampered, I fly CX in J or F. (please lets not make this into a CX vs SQ thread)
Jul 4, 2012 | 8:32 pm
#4
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Yes - my QF experience was, once I ordered duty free, and then I put myself down to sleep. Blanket drawn, eye shades on. Just as I was nodding off, I had a shake of the shoulder "Here is your duty free."
I guess the OP would prefer this kind of service - direct and to the point
I guess the OP would prefer this kind of service - direct and to the point
Jul 4, 2012 | 9:22 pm
#5
Join Date: Oct 2011
Location: Sydney, Australia
Programs: CX GO by flying, ex-QF PS, AMEX Platinum, CA & KrisFlyer Nobody
Posts: 525
I agree that I recieved more attentions when sitting in F - but this increase of attention is far away from being annoyed.
CX crew have only said "I'm sorry" to me when they can't deliver something to me - I haven't personally encountered a situation that this AA member complained about, although I can imagine what it might sound like.
CX crew have only said "I'm sorry" to me when they can't deliver something to me - I haven't personally encountered a situation that this AA member complained about, although I can imagine what it might sound like.
Jul 5, 2012 | 12:03 am
#6
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,287
I've never experienced the non-stop apologies on any CX flight, however I sometimes find it funny that they keep saying "enjoy".
The give you peanuts, "enjoy." Ask for another drink "enjoy"...main course..."enjoy". Ice cream..."enjoy." although I find this more common with the younger Cantonese crew, than the Pursers and Senior Pursers on the cabin.
The give you peanuts, "enjoy." Ask for another drink "enjoy"...main course..."enjoy". Ice cream..."enjoy." although I find this more common with the younger Cantonese crew, than the Pursers and Senior Pursers on the cabin.
Jul 5, 2012 | 9:24 pm
#8
Join Date: Feb 2005
Posts: 7,170
Interestingly, the new NH 777 staggered configuration in business class actually has a "Do Not Disturb" light that one can turn on, and not to be bothered by the FA!
https://www.ana.co.jp/wws/us/e/asw_c...ess_staggered/
Scroll to the bottom right.
In the old days, I recall having "Do Not Disturb" or "Don't wake me up for meal" type decals that one can put on the headrest area to warn FA not to bother you.
https://www.ana.co.jp/wws/us/e/asw_c...ess_staggered/
Scroll to the bottom right.
In the old days, I recall having "Do Not Disturb" or "Don't wake me up for meal" type decals that one can put on the headrest area to warn FA not to bother you.
Jul 5, 2012 | 9:50 pm
#9
Join Date: Oct 2011
Location: Sydney, Australia
Programs: CX GO by flying, ex-QF PS, AMEX Platinum, CA & KrisFlyer Nobody
Posts: 525
Interestingly, the new NH 777 staggered configuration in business class actually has a "Do Not Disturb" light that one can turn on, and not to be bothered by the FA!
https://www.ana.co.jp/wws/us/e/asw_c...ess_staggered/
Scroll to the bottom right.
In the old days, I recall having "Do Not Disturb" or "Don't wake me up for meal" type decals that one can put on the headrest area to warn FA not to bother you.
https://www.ana.co.jp/wws/us/e/asw_c...ess_staggered/
Scroll to the bottom right.
In the old days, I recall having "Do Not Disturb" or "Don't wake me up for meal" type decals that one can put on the headrest area to warn FA not to bother you.
Jul 6, 2012 | 8:42 am
#10
Join Date: Feb 2007
Location: Ottawa, ON
Programs: BAEC Gold for Life, Air Canada 75K, AA Lifetime Gold, Marriott Bonvoy Lifetime Platinum
Posts: 92
I've been flying CX a lot since my relocation to Singapore. I am very happy flying CX as often as necessary and don't mind changing planes in HKG even when there are nonstops available from SIN on SQ. (Frankly, SQ is a carrier I can't stand flying -- an airline I find overrated in every aspect.) I've flown F, J, intra-Asia C, PE (most recently on a personal trip back home to North America), and Y. I've never experienced a bad CX flight attendant (and I especially enjoy flying with the North America-based crews). In the past six months I have received two op-ups to First as a oneworld Emerald (I am an AA Executive Platinum). I find the service professional, warm, and not overly intrusive.
Jul 7, 2012 | 6:02 am
#12
Join Date: Oct 2006
Programs: LAN, AA, SPG
Posts: 1,965
The truth is that the OP's rant has made me look forward even more to my first CX First Class trip. I, for one, really treasure the nuances which make each culture unique. The rapidly escalating homogenization (Americanization) of cultures is a great loss to the world.
Jul 7, 2012 | 6:57 am
#13
Original Poster
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Hope you don't get disappointed when you don't get endless apologies!
Jul 8, 2012 | 7:32 pm
#14
Suspended
Join Date: Dec 2005
Posts: 9,916
I find CX FAs to be among the best around.
To the heart of the matter, OP of the original thread routinely attacks others for expecting good food in premium cabins - something many airlines actually do. He also started a thread for what he believed with "stupid" complaints so not to mess up the rest of the board with issues he felt irrelevant.
Will 2 in 1000 or 100 people not like CX style of service? sure. In this case, you have to look at the source to decided if it is even a factual representation of what happened.
To the heart of the matter, OP of the original thread routinely attacks others for expecting good food in premium cabins - something many airlines actually do. He also started a thread for what he believed with "stupid" complaints so not to mess up the rest of the board with issues he felt irrelevant.
Will 2 in 1000 or 100 people not like CX style of service? sure. In this case, you have to look at the source to decided if it is even a factual representation of what happened.
Jul 8, 2012 | 7:36 pm
#15
Join Date: Jan 2011
Posts: 2,659
I find CX FAs to be among the best around.
To the heart of the matter, OP of the original thread routinely attacks others for expecting good food in premium cabins - something many airlines actually do. He also started a thread for what he believed with "stupid" complaints so not to mess up the rest of the board with issues he felt irrelevant.
Will 2 in 1000 or 100 people not like CX style of service? sure. In this case, you have to look at the source to decided if it is even a factual representation of what happened.
To the heart of the matter, OP of the original thread routinely attacks others for expecting good food in premium cabins - something many airlines actually do. He also started a thread for what he believed with "stupid" complaints so not to mess up the rest of the board with issues he felt irrelevant.
Will 2 in 1000 or 100 people not like CX style of service? sure. In this case, you have to look at the source to decided if it is even a factual representation of what happened.
