OLCI problems at Check-in counters in SIN
#1
Original Poster
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
OLCI problems at Check-in counters in SIN
I had to wait for 10 minutes or so while the agent figures out whats happening to my booking on CX734. Apparently because I did OLCI after printing my BP, my name disappears from the manifest. I tried checking through the mobile app and it said that I'm on standby. The agent told me its been happening since 3am and they always had to override everything. She couldn't even look up what BN I was on.
#2
Join Date: Feb 2000
Location: HKG
Programs: CX DM, NH Plat, SPG Lifetime Plat, Hyatt Plat
Posts: 402
Same in TPE on 1 Jul
Counter checkin at TPE on morning of 1 Jul was chaos. Caused our overbooked 747 to be delayed 30 min and pilot was quite clear about where the blame lay: " sorry folks but the IT system for check-in crashed and ground agents have been working had to manually process passengers. Unfortunately that is the cause of our delay this morning." Nothing like a plain truth pilot!! Good on him.
#3
Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
That's probably contribute to my op up from PVG as well ....
I booked on KA 809(20:30), jump on CX 369(17:35) and end up delay to depart 19:30
I booked on KA 809(20:30), jump on CX 369(17:35) and end up delay to depart 19:30
#4
Join Date: Oct 2008
Programs: CX DM
Posts: 81
Could it be related to this?
Apparently it is due to the extra second being added to to the world’s electronic clocks at midnight on Saturday.......
Global Altea outage.
Qantas has confirmed a global outage of Amadeus' Altea reservation system is the cause of chaos at check-in counters nationally for the airline on Sunday.
"Global issues with Altea system affecting check-in," Qantas said on its official Twitter page.
"Issue resolved and ports will be back online shortly. We're sorry for the inconvenience."
Qantas has confirmed a global outage of Amadeus' Altea reservation system is the cause of chaos at check-in counters nationally for the airline on Sunday.
"Global issues with Altea system affecting check-in," Qantas said on its official Twitter page.
"Issue resolved and ports will be back online shortly. We're sorry for the inconvenience."
#6
Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
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I think for check in they are still using the old system? I think i saw somewhere that the Feb cut off was only for reservation but not for airport operations.
I think for check in they are still using the old system? I think i saw somewhere that the Feb cut off was only for reservation but not for airport operations.
#7
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
#8
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Wirelessly posted (iPhone 4: Mozilla/5.0 (Linux; U; Android 2.3.6; en-us; GT-I9210 Build/GINGERBREAD) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)
I think for check in they are still using the old system? I think i saw somewhere that the Feb cut off was only for reservation but not for airport operations.
I think for check in they are still using the old system? I think i saw somewhere that the Feb cut off was only for reservation but not for airport operations.
#9
Original Poster
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284