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-   -   OLCI problems at Check-in counters in SIN (https://www.flyertalk.com/forum/cathay-pacific-cathay/1362329-olci-problems-check-counters-sin.html)

FlyPointyEnd Jul 1, 2012 8:22 pm
OLCI problems at Check-in counters in SIN
 
I had to wait for 10 minutes or so while the agent figures out whats happening to my booking on CX734. Apparently because I did OLCI after printing my BP, my name disappears from the manifest. I tried checking through the mobile app and it said that I'm on standby. The agent told me its been happening since 3am and they always had to override everything. She couldn't even look up what BN I was on.

CPwingwalker Jul 1, 2012 9:58 pm
Same in TPE on 1 Jul
 
Counter checkin at TPE on morning of 1 Jul was chaos. Caused our overbooked 747 to be delayed 30 min and pilot was quite clear about where the blame lay: " sorry folks but the IT system for check-in crashed and ground agents have been working had to manually process passengers. Unfortunately that is the cause of our delay this morning." Nothing like a plain truth pilot!! Good on him.

ChrisLi Jul 1, 2012 10:06 pm
That's probably contribute to my op up from PVG as well .... :D

I booked on KA 809(20:30), jump on CX 369(17:35) and end up delay to depart 19:30

kevkmkwok Jul 2, 2012 12:07 am
Could it be related to this?

Global Altea outage.

Qantas has confirmed a global outage of Amadeus' Altea reservation system is the cause of chaos at check-in counters nationally for the airline on Sunday.

"Global issues with Altea system affecting check-in," Qantas said on its official Twitter page.

"Issue resolved and ports will be back online shortly. We're sorry for the inconvenience."
Apparently it is due to the extra second being added to to the world’s electronic clocks at midnight on Saturday.......

B-HQC Jul 2, 2012 9:23 am
Yes, that's the reason. CX is on the same system.

ChrisLi Jul 2, 2012 9:31 am
Wirelessly posted (iPhone 4: Mozilla/5.0 (Linux; U; Android 2.3.6; en-us; GT-I9210 Build/GINGERBREAD) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

I think for check in they are still using the old system? I think i saw somewhere that the Feb cut off was only for reservation but not for airport operations.

ernestnywang Jul 2, 2012 12:07 pm
Originally Posted by kesler.go (Post 18854550)
Apparently because I did OLCI after printing my BP, my name disappears from the manifest.
How did you OLCI after printing BP?

ernestnywang Jul 2, 2012 12:13 pm
Originally Posted by kevkmkwok (Post 18855287)
Could it be related to this?



Apparently it is due to the extra second being added to to the world’s electronic clocks at midnight on Saturday.......
Originally Posted by B-HQC (Post 18857237)
Yes, that's the reason. CX is on the same system.
Originally Posted by ChrisLi (Post 18857278)
Wirelessly posted (iPhone 4: Mozilla/5.0 (Linux; U; Android 2.3.6; en-us; GT-I9210 Build/GINGERBREAD) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

I think for check in they are still using the old system? I think i saw somewhere that the Feb cut off was only for reservation but not for airport operations.
They indeed are still using the old system for check-in, but there must be some link between Altéa and the check-in system to accommodate last minute bookings and requests, so I guess it remains a possibility.

FlyPointyEnd Jul 3, 2012 7:45 pm
Originally Posted by ernestnywang (Post 18858150)
How did you OLCI after printing BP?
sorry I meant, Apparently because I did OLCI, my name disappears from the manifest after the agent prints my BP.


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