email to CEO
Jan 17, 2012 | 7:49 pm
#16
Ambassador, Hong Kong and Macau
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I remember sending off a message to Tony Tyler a while ago at tonytyler-at-cathaypacific.com (no undescore _ unlike the usual firstname_lastname-at-cathaypacific.com format) and he actually did reply. Similarly, when I wrote to Jeff Smisek of CO a few months back, he also replied (albeit a short/brief message).
Of course, whether or not he replies depends on the importance/urgency of the message. While we're talking about airline CEOs replying, this is pretty interesting - http://consumerist.com/2008/02/execu...y-pacific.html
Of course, whether or not he replies depends on the importance/urgency of the message. While we're talking about airline CEOs replying, this is pretty interesting - http://consumerist.com/2008/02/execu...y-pacific.html
http://webcache.googleusercontent.co...ic.com&ct=clnk
A N Tyler
Director Corporate Development
Tel : (852) 2747-5151
Fax: (852)2141-5151
Email: [email protected]
Last edited by percysmith; Jan 17, 2012 at 9:13 pm
Jan 17, 2012 | 8:00 pm
#17
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Tony Tyler's email was indeed [email protected]
http://webcache.googleusercontent.co...ic.com&ct=clnk
A N Tyler
Director Corporate Development
Tel : (852) 2747-5151
Fax: (852)2141-5151
Email: [email protected]
P.S. Consumerist.com also posted a response from Tyler http://consumerist.com/2008/02/execu...y-pacific.html
http://webcache.googleusercontent.co...ic.com&ct=clnk
A N Tyler
Director Corporate Development
Tel : (852) 2747-5151
Fax: (852)2141-5151
Email: [email protected]
P.S. Consumerist.com also posted a response from Tyler http://consumerist.com/2008/02/execu...y-pacific.html
John Slosar is the new one now.
Jan 17, 2012 | 8:02 pm
#18
Ambassador, Hong Kong and Macau
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You can try [email protected] 
Just a wild guess
Just a wild guesshttp://ceoemail.com/sm.php?em=john_s...haypacific.com
The e-mail address you require is
[email protected]
[email protected]
Jan 17, 2012 | 8:02 pm
#19
Ambassador, Hong Kong and Macau
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[email protected] also appears here http://www.skymem.com/document.aspx?...3338460663d1f5 . Sorry his email's been harder to crack than Tyler's.
Last edited by percysmith; Jan 17, 2012 at 8:14 pm
Jan 17, 2012 | 8:37 pm
#21
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Jan 18, 2012 | 11:10 am
#23
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Jan 20, 2013 | 8:40 pm
#25
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As a perspective of a customer, I really hope that email address is not a working email.
Otherwise - He will be the worst CEO (worse than Goh Choon Phong) that I have ever deal with.
So to your answer - No...
BTW - CX HK's letter to CX (regarding the AMEX mess) has not been replied yet.
Jan 20, 2013 | 8:54 pm
#26
Join Date: Jan 2011
Posts: 2,658
Multiple e-mails sent to various people, no personalized response; the only option left is actually meeting them in person. I've met with the head of CX in Vietnam and specifically mentioned this issue, but again, not the right person nor high up enough to have enough sway.
Have to say I was disappointed when I stopped receiving even the canned responses...
Have to say I was disappointed when I stopped receiving even the canned responses...
Jan 20, 2013 | 11:41 pm
#27
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Multiple e-mails sent to various people, no personalized response; the only option left is actually meeting them in person. I've met with the head of CX in Vietnam and specifically mentioned this issue, but again, not the right person nor high up enough to have enough sway.
Have to say I was disappointed when I stopped receiving even the canned responses...
Have to say I was disappointed when I stopped receiving even the canned responses...
Jan 20, 2013 | 11:52 pm
#28
Join Date: Jan 2011
Posts: 2,658
LOL.. that's a sales manager must likely in VT so it means nothing. You dont even mention what the "issue" was so i expect minor so no great surprise it's not elevated to top levels in the company. Gonna have to get over it or choose another carrier. Kinda that simple at this point.
Jan 21, 2013 | 1:15 am
#29
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This is the issue: http://www.flyertalk.com/forum/catha...ation-mpc.html
Jan 21, 2013 | 2:36 am
#30
Join Date: Jan 2011
Posts: 2,658
Worth a shot isn't it, considering FT is the home of the milage/money savvy travelers, and the fact that FT members have reached out to CEO's with success before with issues of similar significance.