Unable to retrive eticket number for CX/lounge access help
Aug 9, 2011, 7:54 am
#1
Original Poster
Join Date: Jan 2011
Location: New England
Programs: UA 1P, Hyatt Diamond, HH Diamond, Marriott Gold
Posts: 1,502
Unable to retrive eticket number for CX/lounge access help
Hi,
Sorry if this has been mentioned over and over. But after I booked a AA+CX rt U class using my AAdvantage miles and the ticket has been issued by AA, I was unable to get the eticket number from CX. (the AA eticket number doesn't work on CX). AA gave me the 5-letter ref code and asked me to call CX; CX said this ticket was purchased using AA mile so no eticket number for me. Any suggestions?
Also what credential should I use in order to access the BA/CX lounge at JFK? Just my boarding pass plus ID? Thanks!
Sorry if this has been mentioned over and over. But after I booked a AA+CX rt U class using my AAdvantage miles and the ticket has been issued by AA, I was unable to get the eticket number from CX. (the AA eticket number doesn't work on CX). AA gave me the 5-letter ref code and asked me to call CX; CX said this ticket was purchased using AA mile so no eticket number for me. Any suggestions?
Also what credential should I use in order to access the BA/CX lounge at JFK? Just my boarding pass plus ID? Thanks!
Aug 9, 2011, 8:41 am
#2
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,935
What other airline requires you to show them your e-ticket?
Aug 9, 2011, 9:41 am
#4
Join Date: Oct 2004
Location: NYC
Programs: AS MVP Gold, BA Silver, AA Gold, Marriott Titanium, Hyatt Globalist
Posts: 1,620
Print out the e-Ticket confirmation email that you received from AA, and you'll be fine for check-in.
[At check-in you'll receive both your boarding pass and lounge invite. Your boarding pass alone will also get you lounge entrance at JFK.]
If you make any date/time changes, AA will email you a new e-Ticket confirmation, and it is the most recent one that you need to carry with you. If you make any last minute date/time changes, don't hang up until they provide you with the new e-Ticket #, and be certain to bring that with you to the airport, and again you'll be fine.
[At check-in you'll receive both your boarding pass and lounge invite. Your boarding pass alone will also get you lounge entrance at JFK.]
If you make any date/time changes, AA will email you a new e-Ticket confirmation, and it is the most recent one that you need to carry with you. If you make any last minute date/time changes, don't hang up until they provide you with the new e-Ticket #, and be certain to bring that with you to the airport, and again you'll be fine.
Aug 9, 2011, 11:49 am
#7
Join Date: Oct 2004
Location: NYC
Programs: AS MVP Gold, BA Silver, AA Gold, Marriott Titanium, Hyatt Globalist
Posts: 1,620
Based on my own travel experiences traveling on CX with AA-issued e-Tickets, it is very, very useful having the AA e-Ticket number close at hand during check-in. IME, the CX check-in agent never has difficulty finding my reservation, but at least 50% of the time, the required AA e-Ticket # field has not been correctly populated, and boarding passes cannot be issued until this issue is resolved. I simply provide the number to them, and have then been good-to-go. Perhaps I've been unlucky, but given that it's not a rare/unique exception, having the AA e-Ticket # (along with the CX locator code) is highly recommended.
Aug 9, 2011, 5:50 pm
#9
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
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If you booked your CX flight with an AA flight number, whether thru aa.com or travel website, you cannot get a CX reservation code as its not a CX booking. Everything you do, from seat selection to passport information and special meal selection, you need to only do that directly with AA and NOT CX.
Aug 9, 2011, 6:02 pm
#10
Join Date: Oct 2004
Location: NYC
Programs: AS MVP Gold, BA Silver, AA Gold, Marriott Titanium, Hyatt Globalist
Posts: 1,620
If you booked your CX flight with an AA flight number, whether thru aa.com or travel website, you cannot get a CX reservation code as its not a CX booking. Everything you do, from seat selection to passport information and special meal selection, you need to only do that directly with AA and NOT CX.
Aug 10, 2011, 7:48 am
#11
Join Date: Dec 2003
Location: Charlottesville, Va. USA
Posts: 1,753
It is an award ticket thru AA. I do have the cx pnr number and was able to make seat selection thru manage my booking. It was the personal information I was having trouble with. I had given the information to AA when I booked the tickets but it does not show up on the MYB at cx. Will I be able to check in online without the eticket number?
Aug 10, 2011, 9:29 am
#12
Join Date: Sep 2006
Programs: AA EXP - 2.4 mm, Starwood PLT
Posts: 427
Recently did this via LAX. AA can check you in to your CX flight, my suggestions would be when you get to JFK to re-check with CX who will print out all of your Lounge Invitations for both JFK as well as HKG.
Aug 10, 2011, 2:43 pm
#14
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
If you booked your CX flight with an AA flight number, whether thru aa.com or travel website, you cannot get a CX reservation code as its not a CX booking. Everything you do, from seat selection to passport information and special meal selection, you need to only do that directly with AA and NOT CX.