Weather and CX
#1
Original Poster

Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,862
Weather and CX
From what I've read in previous threads, CX seems to treat their passengers in Canada better than the ones in the U.S. if there is a weather cancellation/delay?
Why I ask is because I plan on booking a flight to BKK from JFK with a stopover in HKG during late December and early January. Since it is the winter, I am worried about cancellations since it's unpredictable. Considering the situation that happened this past December, I've noticed that the ground crew in YVR provided hotels to their guests after deplaning.
Since I plan on booking an award ticket in F with AA miles, would I be receiving a hotel room in Canada if there is a cancellation? How about the US?
During times like this are passengers in F treated differently? Do they extend the hours of the lounge as well?
Why I ask is because I plan on booking a flight to BKK from JFK with a stopover in HKG during late December and early January. Since it is the winter, I am worried about cancellations since it's unpredictable. Considering the situation that happened this past December, I've noticed that the ground crew in YVR provided hotels to their guests after deplaning.
Since I plan on booking an award ticket in F with AA miles, would I be receiving a hotel room in Canada if there is a cancellation? How about the US?
During times like this are passengers in F treated differently? Do they extend the hours of the lounge as well?
#2


Join Date: May 2009
Posts: 6,978
From what I've read in previous threads, CX seems to treat their passengers in Canada better than the ones in the U.S. if there is a weather cancellation/delay?
Since I plan on booking an award ticket in F with AA miles, would I be receiving a hotel room in Canada if there is a cancellation? How about the US?
During times like this are passengers in F treated differently? Do they extend the hours of the lounge as well?
Since I plan on booking an award ticket in F with AA miles, would I be receiving a hotel room in Canada if there is a cancellation? How about the US?
During times like this are passengers in F treated differently? Do they extend the hours of the lounge as well?
The last time I was trapped in YVR when my flight got cancelled due to mechanical problems, I (along with all other F and J pax) was put into a very nice Airport Hotel right there in YVR, and I saw they shuttled all other Y pax to another hotel, so yes, it does seem Premium pax and Y pax get different hotel treatments.
Of course, you may need to fight for your meal reimbursement. I assumed all the meal cost is paid for, until at check-out I was told CX didn't tell them anything, but then nothing a quick call to CX couldn't fix (reimbursed all the meal-related charges.)
Have fun, and good writing

