Community
Wiki Posts
Search

Weather and CX

Thread Tools
 
Search this Thread
 
Old Jun 27, 2011 | 1:35 am
  #1  
Original Poster
All eyes on you!
 
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,862
Weather and CX

From what I've read in previous threads, CX seems to treat their passengers in Canada better than the ones in the U.S. if there is a weather cancellation/delay?

Why I ask is because I plan on booking a flight to BKK from JFK with a stopover in HKG during late December and early January. Since it is the winter, I am worried about cancellations since it's unpredictable. Considering the situation that happened this past December, I've noticed that the ground crew in YVR provided hotels to their guests after deplaning.

Since I plan on booking an award ticket in F with AA miles, would I be receiving a hotel room in Canada if there is a cancellation? How about the US?

During times like this are passengers in F treated differently? Do they extend the hours of the lounge as well?
Jimgotkp is offline  
Old Jun 28, 2011 | 5:58 am
  #2  
All eyes on you!
15 Years on Site
 
Join Date: May 2009
Posts: 6,978
Originally Posted by Jimgotkp
From what I've read in previous threads, CX seems to treat their passengers in Canada better than the ones in the U.S. if there is a weather cancellation/delay?
Since I plan on booking an award ticket in F with AA miles, would I be receiving a hotel room in Canada if there is a cancellation? How about the US?

During times like this are passengers in F treated differently? Do they extend the hours of the lounge as well?
CX treats their pax well in general, and if your flight is cancelled and one cannot be provided to you in a timely matter, CX will usually put you up in a hotel.

The last time I was trapped in YVR when my flight got cancelled due to mechanical problems, I (along with all other F and J pax) was put into a very nice Airport Hotel right there in YVR, and I saw they shuttled all other Y pax to another hotel, so yes, it does seem Premium pax and Y pax get different hotel treatments.

Of course, you may need to fight for your meal reimbursement. I assumed all the meal cost is paid for, until at check-out I was told CX didn't tell them anything, but then nothing a quick call to CX couldn't fix (reimbursed all the meal-related charges.)

Have fun, and good writing
Cathay Boy is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.