MH to join oneworld in late 2012. Effect on CX?
Jun 15, 2011 | 1:14 pm
#33
Join Date: Apr 2004
Location: Scottsdale, AZ
Programs: AA 2MM - UA 1P / Hyatt Diamond - SPG Plat / Hertz 5* - Avis 1st
Posts: 3,933
...But when on the ground and/or in distress, there is absolutely no contest - I can rely on the CX front line to help me out effectively and SQ's to refer me to the supervisor's supervisor whilst telling me about their processes and problems (but not solving mine)...
There is nothing like another trek to the Paragon Center in SIN to push the SQ Problem Boulder up Robot Response Hill to reduce your faith in humanity.
Whereas CX has never, in 30 years of flying, failed to recover their mistakes in a way that makes me like them better despite the fumbles.