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Old Aug 29, 2010 | 8:57 pm
  #16  
 
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Bonus miles disappeared

On Sunday, the double miles were showing on my next flight, A Class, HKG-LAX on 4 Sep. I just checked again today (30 Aug) and the double miles are not showing in my account.

It looks like the double miles bonus was simply a cruel joke. Have everyone else's double miles also disappeared from their bookings?
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Old Aug 29, 2010 | 9:36 pm
  #17  
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yes, the bonus miles have disappeared from upcoming bookings in my account as well.
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Old Aug 29, 2010 | 9:37 pm
  #18  
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Lost my 'bonus' miles also.
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Old Aug 29, 2010 | 9:37 pm
  #19  
 
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Indeed a cruel joke. Sigh.
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Old Aug 29, 2010 | 10:15 pm
  #20  
 
Join Date: Aug 2010
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My bonus miles have also disappeared just like a phantom.
Isn't there Harry Potter's friend?
Let's ask him for the charm of revival !!
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Old Aug 29, 2010 | 11:01 pm
  #21  
 
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what you never had you never miss...
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Old Aug 30, 2010 | 12:58 am
  #22  
 
Join Date: Mar 2009
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how does one find out if they still have the bonus miles from bookings?
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Old Aug 30, 2010 | 1:59 am
  #23  
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Is this related to the Amex promotion? If you registered your CX Amex card with Amex, you would get double asia miles for flights from 1 September til...sometime in October as long as you bought the tickets on your Amex card. No need to use a particular agent or book online.
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Old Aug 30, 2010 | 3:49 am
  #24  
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Yep, my Oct. trips are no longer "doubled miles" and revert back.

Like I said, I suspect it was a IT glitch since the website was having numerous issues lately.
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Old Aug 30, 2010 | 5:07 am
  #25  
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Nothing to wake us up better than the possibility of bonus miles, no?

Too bad none of us actually redeemed anything before they got pulled.
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Old Aug 30, 2010 | 6:31 am
  #26  
 
Join Date: Mar 2009
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For those who got the bonus miles but now gone, did you book the flights using the CX Amex card?
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Old Aug 30, 2010 | 7:27 am
  #27  
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Originally Posted by alan945
For those who got the bonus miles but now gone, did you book the flights using the CX Amex card?
I booked it with AMEX Card, but not CX Amex card.
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Old Aug 30, 2010 | 7:27 am
  #28  
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Originally Posted by alan945
For those who got the bonus miles but now gone, did you book the flights using the CX Amex card?
It's before I entered credit card, but I did used a CX AMEX on CX.com before.
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Old Aug 30, 2010 | 7:45 am
  #29  
 
Join Date: Aug 2010
Location: San Diego
Programs: AA, Asia Miles, Citi AA Mastercard
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I used a Citi AA Mastercard.
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Old Aug 30, 2010 | 10:57 am
  #30  
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I have seen double mileage for my upcoming HKG-JFK flight under "Manage My Bookings" page last night. However, when I logged into the same page again today, the double mileage was gone. I believe CX might be experiencing some IT issues yesterday. Too bad that my double mileage is now gone!!!
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