Warning for upgrades with infant
Jun 10, 2010 | 2:02 am
#16
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,240
Were you dealing with CX in Taiwan ? that office is useless, talk about the left hand not knowing what the right hand is doing. I have had the misfortune to deal with them twice and they wont even give a name of who you are talking to or anyone else that works there. I ended up going to CX in HKG directly and was rewarded with a senior manager taking up my case and I understand he came down on them like a ton of bricks. Last flight a few weeks ago he was waiting to meet me off a flight at 6 30 am to say hello. He mentioned they do has some issues with the staff in Taiwan, how very diplomatic he was.
Jun 10, 2010 | 5:50 am
#17
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,813
....There are some programs, e.g. QANTAS FF that charge nothing for an infant redemption in Business or First. This is specifically mentioned in the T&Cs [14.3.4]. So you could have theoretically bought the same seat & infant fare using QFF points......
Jun 10, 2010 | 8:43 am
#18
Join Date: May 2009
Posts: 6,978