Originally Posted by threemillionmilesflown

Were you dealing with CX in Taiwan ? that office is useless, talk about the left hand not knowing what the right hand is doing. I have had the misfortune to deal with them twice and they wont even give a name of who you are talking to or anyone else that works there. I ended up going to CX in HKG directly and was rewarded with a senior manager taking up my case and I understand he came down on them like a ton of bricks. Last flight a few weeks ago he was waiting to meet me off a flight at 6 30 am to say hello. He mentioned they do has some issues with the staff in Taiwan, how very diplomatic he was.