IMHO - no.

If it were US$100 cash or even US$100 that could be used towards the cost of a CX flight then I think it would be OK. But US$100 towards in-flight duty-free is pretty much useless as far as I am concerned - I've never seen anything in that catalogue that I had the slightest inclination to buy, nor anything which seemed to be particularly good value relative to what it would cost on the ground.

i was in Y for LAX-HKG in the summer and had the same issue, got US$50 which sucked because in J atleast you can sit and relax, read a book or even sleep comfortably....in Y for those who cant get good sleep (like me)...taking away the AVOD is pretty much leaving you with nothing else to do but stare at the table infront of your face......

Even DELTA gave me $100 credit voucher for no AVOD on a 4.5 hour transcon from ATL to LAX. They did this for everyone on the flight. So for 3x duration $300 would not seem out of whack, particularly if you were booked in J

I think this is a big deal -- I would be mighty annoyed with no AVOD on a transpacific flight.

In the past I received a US$50 duty free voucher (without asking) because the AVOD was not working in F on a HKG/MNL flight - which is less than 2 hours and therefore not much of an inconvenience.

If it were me in this situation I'd ask for an upgrade voucher.

Standards are generally higher on CX (and most Asian airlines) and this is reflected in the expectations of the passengers who fly them which i think is a good thing as it keeps airlines like CX on their toes else they'd probably slowly turn into one of the domestic US airlines.

As to comp, USD100 is pretty standard (I received USD50 on J short-haul a couple of times) and luckily have never been on a long haul without the AVOD.

I agree that $100 in vouchers is not enough, but I don't think this deserves an upgrade voucher.

I certainly do think this deserves an upgrade voucher. The only real reason to fly CX Y is the AVOD. Compare to other airlines the seat is not the most comfortable, the food is not the best of all, and airport selections are limited. The point is most people fly CX is because of the excellent AVOD system, taking that away is like what CXDM says, taking away any joy to fly with CX.

Definitely upgrade voucher worthy. Not saying CX will ever give you that (seems like you need to argue with the CEO directly to get that), but definitely not worth $100 of in-flight voucher that sells low quality products are high prices. I used a $200 vouncher to buy a pair of Adias Sunglasses that looked promising in the catalouge, and it turned out to be a cheap plastic imitation with cheap lens attached to it. $200 for that?!?!?! You gotta be kidding me.

I, too, think that the voucher is inadequate. I'm on 841 next week JFK-HKG in F. 15 or 16 hours is a mighty long flight, even more so without AVOD. I tend to watch several movies, along with the odd Family Guy episode, probably use AVOD for a little more than half the flight. Yes, I do read, but I watch a lot of AVOD. These long flights are my opportunity to completely chill, do mindless things, free from my usual tethers (SMS, e-mail, phone, etc.). One of my decision drivers for CX (compared to BA, for example) is the quality of the AVOD.

That said, though, they still got you there, and safely, too. I'd say that an upgrade certificate would be more appropriate, -- i.e., give you a little extra service on your next flight to replace the service which you did not receive on your last one. Seems reasonable to me.

if i found out as i borded the flight AVOD was out for my YYZ-HKG flight, i would get off the plane....

in fact, in light of this, i will now make a point of asking to make sure there are no issues....

on the 9:35 flight out of YYZ...more so then the 01:35 i think....on the later flight, i would sleep a fair chunk anyway.

finally, if the AVOD is out, i generally only have about 4 hours of video loaded into my netbook for my 3 year old, so she is going to be mighty upset....

an upgrade voucher for a person in J/F is not unreasonable.

i wonder what a court would determine AVOD was worth in the total value of a J ticket?....

in fact on my YYZ-HKG 9:35 am flight, i actually watched 5 movies on the way...

Yes, I also agree that an upgrade cert would be more appropriate. I would write CX and send them back the $100 voucher. They should see this strong protest from a loyal DM - we are not after your money, we just want our money worth of product and services. My 2 cents.

This sounds a bit like "I didn't get my Dermalogica kit. I deserve $100 in duty free vouchers so I can buy something onboard as compensation."

Yes the AVOD is important, but for CX to give an upgrade voucher? I don't think the hardship corresponds to an upgrade voucher.

I would suggest that you write an official letter of complaint and demand proper compensation in cash.

Never ever, fall for the compensation offered on a flight, like duty free vouchers.

They know that they are legally bound to offer 'reasonable compensation for broken seats or equipment or absent food that are stated as available on a normal J class flight'

Don't be bullied by airlines. Even in economy class you have rights. Don't waste your time talking with Flight Attendants, use the written word and if necessary seek legal action.

Almost all cases will be settled out of court. ^

...agree...and acceptence of anything could be construed as acceptence of a comprimise/release....in this case, i would have declined anything they gave me and tried to ensure FA's made a note that I declined.....

...

you show me where CX puts all the effort into detailing what is the Dermalogica kit like they do with Studio CX and the effort they put into that....sorry, your arguement is not pursuasive.