Complaints about Customs
#451
FlyerTalk Evangelist




Join Date: Jun 2003
Location: YYC
Posts: 25,046
in the beijing airport you can rate the customs officers with buttons. good, bad , ugly, etc.
http://www.flickr.com/photos/28290099@N03/2639094418/
http://www.flickr.com/photos/28290099@N03/2639094418/
#452
Join Date: Jul 2008
Posts: 1,849
No one properly trained in identifying imposters and fraudulent documents cares about eye colour. However, if you do think this could pose a problem when travelling abroad, Passport Canada will issue a replacement passport free of charge, valid for the balance of the validity period of the original passport. You just need to complete an application and send in up-to-date photographs.
#453



Join Date: Jul 2008
Location: YYZ
Programs: Hilton Gold Mariott LT Gold Aeroplan 25K NEXUS
Posts: 1,321
No one properly trained in identifying imposters and fraudulent documents cares about eye colour. However, if you do think this could pose a problem when travelling abroad, Passport Canada will issue a replacement passport free of charge, valid for the balance of the validity period of the original passport. You just need to complete an application and send in up-to-date photographs.
We'll just wait for it to get closer to expiry and get a new one then for him.
#454

Join Date: Apr 2005
Location: YUL
Programs: AC SE
Posts: 2,103
Children who have been issued a passport in their first 12 months may be issued a one-time replacement passport, free of charge, valid for the balance of the three-year validity period of the original passport. Full application requirements must be met. To ensure the photo is a current and true likeness of the child, it must be taken within one month of the date the application is submitted.
#455



Join Date: Jul 2008
Location: YYZ
Programs: Hilton Gold Mariott LT Gold Aeroplan 25K NEXUS
Posts: 1,321
http://www.ppt.gc.ca/form/pdfs/pptc155.pdf
Children who have been issued a passport in their first 12 months may be issued a one-time replacement passport, free of charge, valid for the balance of the three-year validity period of the original passport. Full application requirements must be met. To ensure the photo is a current and true likeness of the child, it must be taken within one month of the date the application is submitted.
Children who have been issued a passport in their first 12 months may be issued a one-time replacement passport, free of charge, valid for the balance of the three-year validity period of the original passport. Full application requirements must be met. To ensure the photo is a current and true likeness of the child, it must be taken within one month of the date the application is submitted.
Thanks for looking it up.
#456
Join Date: Sep 2004
Posts: 48
I just has a terrible experience at YYZ customs yesterday. I have flown in to YUL from within the US twice before delclaring business without any trouble. This time I was flying thru YYZ to YUL to visit a friend.
I came armed with his address and phone number and all the info. This seemed to be a huge issue. I don't know what the problem was but I got referred to secondary and let the games begin.
I answered every question truthfully and this guy was convinced that I was lying and there on business. He pulled a background check with my social security number.
After about 20 minutes he comes back from the backroom and says, "I still think you are lying to me and here on business, but i'll give you your three days. I am going to put some information in your file though so you will be scrutinized every time you come through now." I can't remember the last time i've been so rattled. I didn't think they were going to let me in. I mean i'm here on a rewards ticket on a Friday. I've been here twice before on business and declared it so. Why would I lie about it this time? Do I have any redress options to clear the record?
I came armed with his address and phone number and all the info. This seemed to be a huge issue. I don't know what the problem was but I got referred to secondary and let the games begin.
I answered every question truthfully and this guy was convinced that I was lying and there on business. He pulled a background check with my social security number.
After about 20 minutes he comes back from the backroom and says, "I still think you are lying to me and here on business, but i'll give you your three days. I am going to put some information in your file though so you will be scrutinized every time you come through now." I can't remember the last time i've been so rattled. I didn't think they were going to let me in. I mean i'm here on a rewards ticket on a Friday. I've been here twice before on business and declared it so. Why would I lie about it this time? Do I have any redress options to clear the record?
#457
FlyerTalk Evangelist



Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz Presidents Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,271
I am surprised they would tell you anything about putting you "in the system" or thinking you were lying as both in my view would be no-no's given you were admitted for the purpose you stated.
I just has a terrible experience at YYZ customs yesterday. I have flown in to YUL from within the US twice before delclaring business without any trouble. This time I was flying thru YYZ to YUL to visit a friend.
I came armed with his address and phone number and all the info. This seemed to be a huge issue. I don't know what the problem was but I got referred to secondary and let the games begin.
I answered every question truthfully and this guy was convinced that I was lying and there on business. He pulled a background check with my social security number.
After about 20 minutes he comes back from the backroom and says, "I still think you are lying to me and here on business, but i'll give you your three days. I am going to put some information in your file though so you will be scrutinized every time you come through now." I can't remember the last time i've been so rattled. I didn't think they were going to let me in. I mean i'm here on a rewards ticket on a Friday. I've been here twice before on business and declared it so. Why would I lie about it this time? Do I have any redress options to clear the record?
I came armed with his address and phone number and all the info. This seemed to be a huge issue. I don't know what the problem was but I got referred to secondary and let the games begin.
I answered every question truthfully and this guy was convinced that I was lying and there on business. He pulled a background check with my social security number.
After about 20 minutes he comes back from the backroom and says, "I still think you are lying to me and here on business, but i'll give you your three days. I am going to put some information in your file though so you will be scrutinized every time you come through now." I can't remember the last time i've been so rattled. I didn't think they were going to let me in. I mean i'm here on a rewards ticket on a Friday. I've been here twice before on business and declared it so. Why would I lie about it this time? Do I have any redress options to clear the record?
#458

Join Date: May 2009
Location: LON
Programs: BAEC GGL; KLM Gold; AC 50K
Posts: 147
2) When I exit the baggage claim area with my bag once I was talking on my cell phone to someone outside and the guy got pissed. Is there a rule not to use your cell phone at that point? I cant see what the problem was because when you hand him the customs form he'll only pull you aside if their is a problem, so why cant you talk on your phone?
#459




Join Date: May 2005
Location: Mostly Canada and the World
Programs: Several
Posts: 495
I travel a LOT. Since April of 2009 I have been travelling around the world and coming to/from Canada (home). Never an issue. For the past 25 years I've only been inspected once and that about 15 years ago. Since then I've never been inspected. Until 2 days ago.
I flew back from a trip and came in through customs. The inspector that asked the first questions was polite and enthusiastic about my trip. I had no idea I was given put the secret mark on my paper that meant I would have secondary inspection.
Got to secondary and the inspector there was polite as well. Sort of. I felt like a criminal coming into my own country. Made me boot up my laptop so they could look at pictures and videos on it. Informed me they are looking for child porn. I said you will not find any kind of porn on my laptop. Inspector kept looking. Questioned me about people in pics and stuff. Also wanted to look at my phone pics but in the end decided not to. Inspector rifled through all my stuff and was constantly remarking about child porn and drugs.
I told them I don't drink/smoke/drugs or anything like that. I always claim the amount I spend. Inspecotr asked why I travel so much. I said it's my hobby and they wanted to know where I get all my money since I don't work. I said money is no issue. Inspecotr continued to comment about child porn and drugs. I had absolutely nothing to hide and have no problem with them trying to find people that break the law.
Obviously they have poor screening skills or they would not have wasted 1.5 hours of my time or their valuable time. I cannot believe they made me feel like a criminal in my own country.
Anyway - in the end the inspector thanked me for being patient and I said I agree with the work they are doing. Inspector commented a few times that they are surprised I was not stopped more often due to my travel patterns. Now that put fear in me - thinking I am now going to be checked every time. I have nothing to hide... but the time it takes is ridiculous and I don't like being felt like a liar - as if I would break the law!
Does anyone know if they mark your file? I am wondering if I will now be inspected more often. I don't mind the inspection. I just mind the wait time. After flying 20 hours then having to endure 1/2 hour in line to be inspected then 1 hour being given the third degree is mind racking.
Questions #2 - what if I missed a connecting flight? Anyone know what they do? What if I had a 1 hour connection time to go onto my next flight and I was held up in line for 1.5 hours?
Just wondering.
I flew back from a trip and came in through customs. The inspector that asked the first questions was polite and enthusiastic about my trip. I had no idea I was given put the secret mark on my paper that meant I would have secondary inspection.
Got to secondary and the inspector there was polite as well. Sort of. I felt like a criminal coming into my own country. Made me boot up my laptop so they could look at pictures and videos on it. Informed me they are looking for child porn. I said you will not find any kind of porn on my laptop. Inspector kept looking. Questioned me about people in pics and stuff. Also wanted to look at my phone pics but in the end decided not to. Inspector rifled through all my stuff and was constantly remarking about child porn and drugs.
I told them I don't drink/smoke/drugs or anything like that. I always claim the amount I spend. Inspecotr asked why I travel so much. I said it's my hobby and they wanted to know where I get all my money since I don't work. I said money is no issue. Inspecotr continued to comment about child porn and drugs. I had absolutely nothing to hide and have no problem with them trying to find people that break the law.
Obviously they have poor screening skills or they would not have wasted 1.5 hours of my time or their valuable time. I cannot believe they made me feel like a criminal in my own country.
Anyway - in the end the inspector thanked me for being patient and I said I agree with the work they are doing. Inspector commented a few times that they are surprised I was not stopped more often due to my travel patterns. Now that put fear in me - thinking I am now going to be checked every time. I have nothing to hide... but the time it takes is ridiculous and I don't like being felt like a liar - as if I would break the law!
Does anyone know if they mark your file? I am wondering if I will now be inspected more often. I don't mind the inspection. I just mind the wait time. After flying 20 hours then having to endure 1/2 hour in line to be inspected then 1 hour being given the third degree is mind racking.
Questions #2 - what if I missed a connecting flight? Anyone know what they do? What if I had a 1 hour connection time to go onto my next flight and I was held up in line for 1.5 hours?
Just wondering.
Last edited by WestonC; Mar 13, 2010 at 11:06 pm
#460
Join Date: Jul 2008
Posts: 1,849
Does anyone know if they mark your file? I am wondering if I will now be inspected more often. I don't mind the inspection. I just mind the wait time. After flying 20 hours then having to endure 1/2 hour in line to be inspected then 1 hour being given the third degree is mind racking.
That would be between you and the airline you're flying.
#461




Join Date: May 2005
Location: Mostly Canada and the World
Programs: Several
Posts: 495
Don't worry about it. If they had seized something from you (drugs, undeclared/undervalued commodities, child porn, etc.), then you'd be visiting them each time you returned to Canada. If they found nothing, you shouldn't have anything to worry about. That said, you could still be selected for examination at any point from when the aircraft lands to when you walk out the doors into the public meeting area.
That would be between you and the airline you're flying.
That would be between you and the airline you're flying.
Thanks for the reply - appreciate the info.
Pity about the missing flight situation should it occur. The airlines give a 'legal' connection time but I guess they don't take into consideration customs times.
#462
Join Date: Jul 2010
Posts: 2
CBSA Most Corrupt Agency in Canada
Their agents have been caught making hash brownies, aiding and abetting the mafia and other criminals, stealing travelers information to harass them on facebook and sexually abusing and profiling pretty young women. Minister Van Loan's words to Senator Banks about the CBSA.
Mr. Van Loan: Thank you very much. I think you demonstrate a healthy mistrust of unlimited legislative power to unaccountable bureaucrats without process.
Senator Banks: I could not have said it better. I will refer to Hansard to use that sentence again in the future
Their latest assault on a Canadian with no investigation or apology.
http://www.torontosun.com/news/canad.../14759016.html
Mr. Van Loan: Thank you very much. I think you demonstrate a healthy mistrust of unlimited legislative power to unaccountable bureaucrats without process.
Senator Banks: I could not have said it better. I will refer to Hansard to use that sentence again in the future
Their latest assault on a Canadian with no investigation or apology.
http://www.torontosun.com/news/canad.../14759016.html
#463
Join Date: Dec 2009
Location: pvr
Programs: US C.P.
Posts: 546
very sad.........but in a way, she is very lucky!! (tongue in cheek) another at YVR...........not so
http://www.youtube.com/watch?v=sWmue9ixN00

http://www.youtube.com/watch?v=sWmue9ixN00
#464




Join Date: Mar 2010
Location: yyz, ytz, (fly from BUF often)
Programs: Delta Silver, United Silver, Aegean Silver, Avis First
Posts: 125
Long story short, he is serving 70 months as a result of the search. My feeling is although the punishment is harsh, the crime demands the time
There are 2 important lessons form this story. The first is; Customs has absolute power to do secondary searches for almost no reason at all. Computers can be searched with the goal of finding illegal porn, and they have the right to search for as long as they feel required. Second, never travel with porn on your computer. Your computer should never have more than what you would need for the trip your on it, and a complete backup should be left at home. Keep your personal surfing (porn or not) on your home computer and just travel with what you need for the trip.
my $.02
#465


Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,810
What no one seems able to tell me is whether you are required by law to hand over your encryption password for your computer, i.e. if customs takes your computer and it has full-disk encryption, are you required by law to hand over the password so they can examine the computer? What happens if you say "I choose to not give you the password." Are you arrested and charged with an offence?

