APPR General Discussion
May 20, 2024 | 9:43 pm
#16
Join Date: Jan 2016
Location: APAC
Programs: NH Diamond, JL JGC
Posts: 200
This kind of misses the point, IMO. If an airline skimps on maintenance, etc. at the cost of reliability & on time performance, they can charge lower fares than airlines that prioritize operational metrics. Without regulation, consumers usually fail to understand this and book whatever is cheapest on OTAs. Even if regulation increases ticket prices, it incentivizes reliability by guaranteeing a financial rewards for reliability. And don't forget that APPR applies internationally as well, despite the lack of domestic competition.
Aug 27, 2024 | 11:19 am
#17
Join Date: Jul 2016
Programs: AC 50K; Marriott Plat
Posts: 49
Has anyone been able to claim APPR compensation from Emirates?
After a two year wait, CTA (Canadian Transportation Agency) has finally ruled in our favor and ordered Emirates to pay $$. The strange thing is that Emirates has been completely silent in the process run by CTA and I am worried they will continue to stay silent / ignore this ruling from the Canadian Transportation Agency. The Emirates global customer affairs email is in CC of all communication from CTA to me and them, so, they are getting these emails.
My original emails to Emirates requesting compensation under APPR (two years ago) due to IRROPs (DXB to YYZ) were initially answered and then their customer service simply ghosted me / stopped responding. It seems they just want passengers to give up, which is completely unprofessional and unacceptable.
I am curious if others have been able to receive compensation from Emirates after a CTA (Canadian Transportation Agency) ruling? And if Emirates continues to stay silent, what should be my next step? Send them a legal notice? Something else? Thanks a lot.
After a two year wait, CTA (Canadian Transportation Agency) has finally ruled in our favor and ordered Emirates to pay $$. The strange thing is that Emirates has been completely silent in the process run by CTA and I am worried they will continue to stay silent / ignore this ruling from the Canadian Transportation Agency. The Emirates global customer affairs email is in CC of all communication from CTA to me and them, so, they are getting these emails.
My original emails to Emirates requesting compensation under APPR (two years ago) due to IRROPs (DXB to YYZ) were initially answered and then their customer service simply ghosted me / stopped responding. It seems they just want passengers to give up, which is completely unprofessional and unacceptable.
I am curious if others have been able to receive compensation from Emirates after a CTA (Canadian Transportation Agency) ruling? And if Emirates continues to stay silent, what should be my next step? Send them a legal notice? Something else? Thanks a lot.
Sep 20, 2024 | 6:30 am
#18
Join Date: Aug 2014
Location: YYC
Posts: 2,305
Haven't seen this posted elsewhere in here, but there is an interesting proposal from the useless CTA to recover the cost of dealing with any APPR complaints from the airlines:
Consultation: Air travel complaints fee proposal | Canadian Transportation Agency (otc-cta.gc.ca)
Approximately $790 per complaint. Retroactive, too.
I think it's fair to charge the airlines to be charged a cost recovery (or more) penalty for complaints where they were found to be in the wrong to act as a deterrent, but hopefully complaints would be dropped by a more efficient CTA if they were found to be "vexatious or made in bad faith"
Consultation: Air travel complaints fee proposal | Canadian Transportation Agency (otc-cta.gc.ca)
Approximately $790 per complaint. Retroactive, too.
I think it's fair to charge the airlines to be charged a cost recovery (or more) penalty for complaints where they were found to be in the wrong to act as a deterrent, but hopefully complaints would be dropped by a more efficient CTA if they were found to be "vexatious or made in bad faith"
Jan 3, 2025 | 3:53 pm
#19
Join Date: Jul 2017
Posts: 365
Looks like draft changes are published for the APPR, opened for public comment until 2025-03-06.
https://www.acta.ca/acta_vision_details.php?id=60
Read in full here: https://www.gazette.gc.ca/rp-pr/p1/2.../reg1-eng.html
Time will tell if this survives the political environment we're in right now...
https://www.acta.ca/acta_vision_details.php?id=60
Key Proposed Changes:
- Airlines must pay compensation for all flight delays and cancellations unless they're caused by specific "exceptional circumstances" (like severe weather, security threats) - this changes the current three-category system of airline control/outside control.
- Airlines must seat children under 14 next to their parent/guardian at no extra cost, or notify passengers at time of booking if this isn't possible and work to arrange seating as soon as seats become available.
- Refunds must now be provided within 15 days instead of the current 30 days, bringing Canada more in line with US and EU practices.
- Airlines must provide food, drinks, and accommodation for delays over 2 hours - even during exceptional circumstances (though this is limited to 72 hours in exceptional cases).
- Maximum penalties for airlines violating these rules increase from $25,000 to $250,000 per violation.
- Passengers can request a refund if their flight is delayed by 3 hours or more (instead of waiting for the airline to offer rebooking first).
- When denying compensation claims, airlines must provide detailed explanations and evidence within 30 days, with the burden of proof now on the airline rather than the passenger.
- Passengers can get refunds if they cancel flights due to new government travel advisories warning against travel to their destination.
- Airlines must rebook passengers on competitors' flights if they can't provide a flight within 9 hours (for large airlines) or 48 hours (for small airlines) - with special provisions for northern and remote carriers.
Time will tell if this survives the political environment we're in right now...