An excellent experience at Madison

 

Old Sep 3, 13, 11:12 pm
  #1  
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Join Date: Aug 2006
Location: San Jose CA
Posts: 1,067
An excellent experience at Madison

I rent from Budget fairly often. Last weekend, I was one hour late returning my car to the Madison WI airport. On the way, I was kicking myself for spending too much time at the glorious Madison Farmer's Market. I had read the contract, which stipulates that 29 minutes the rental return time, I am on the hook for:
  • A re-rated contract
  • A late fee
  • Charges for the extra time
At the counter, I told the agent I was one hour late and braced myself for the worst. I assumed that my $69 rental would now cost me something over $100. Instead, the agent just removed the extra fee(s) and charged me the original rate I was quoted, and sent me on my way.

I don't think this would have happened at Enterprise.
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