An excellent experience at Madison
 

I rent from Budget fairly often. Last weekend, I was one hour late returning my car to the Madison WI airport. On the way, I was kicking myself for spending too much time at the glorious Madison Farmer's Market. I had read the contract, which stipulates that 29 minutes the rental return time, I am on the hook for:

• A re-rated contract
• A late fee
• Charges for the extra time

At the counter, I told the agent I was one hour late and braced myself for the worst. I assumed that my $69 rental would now cost me something over $100. Instead, the agent just removed the extra fee(s) and charged me the original rate I was quoted, and sent me on my way.

I don't think this would have happened at Enterprise.