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-   -   An excellent experience at Madison (https://www.flyertalk.com/forum/budget-fastbreak-closed-posting/1500030-excellent-experience-madison.html)

boberonicus Sep 3, 2013 11:12 pm

An excellent experience at Madison
 
I rent from Budget fairly often. Last weekend, I was one hour late returning my car to the Madison WI airport. On the way, I was kicking myself for spending too much time at the glorious Madison Farmer's Market. I had read the contract, which stipulates that 29 minutes the rental return time, I am on the hook for:
  • A re-rated contract
  • A late fee
  • Charges for the extra time
At the counter, I told the agent I was one hour late and braced myself for the worst. I assumed that my $69 rental would now cost me something over $100. Instead, the agent just removed the extra fee(s) and charged me the original rate I was quoted, and sent me on my way.

I don't think this would have happened at Enterprise.


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