Enhancements for BA Premium Customers transferring through London
Jan 16, 2009, 2:06 am
#17
Join Date: Oct 2005
Location: I´m on a road to nowhere
Programs: If I don´t have it, I don´t need it!
Posts: 758
Fully second that. Got stuck in LHR last week because of weather and the guy at CS/rebooking desk in the main departure lounge was very helpful -- presented 3 possible options (all non-BA), recommended 1 which made most sense to him and got everything sorted within 10 min's. Straight A+ from me.
The guys at the CS desk in the lounge (Galleries First, if that matters in any way), on the other hand, did not really provide much assistance but just sent me back to the main departure lounge. Wonder why there is a CS desk inside the lounge in the first place??
The guys at the CS desk in the lounge (Galleries First, if that matters in any way), on the other hand, did not really provide much assistance but just sent me back to the main departure lounge. Wonder why there is a CS desk inside the lounge in the first place??
.
Jan 16, 2009, 2:18 am
#18
Join Date: Dec 2008
Location: Heathrow T5
Posts: 53
)
Jan 16, 2009, 3:24 am
#19
Join Date: May 2008
Programs: BA GGL, VS Gold, BD Gold, Flying Blue Platinum, IC RA, Hilton Diamond, Eurostar Carte Blanche
Posts: 2,629
This not exactly ground breaking is it?
When I saw the title I was hoping it was the start of the soft product enhancements and they were going to arrange for special services type people to meet you off the aircraft, escort you straight to the front of any queues at the FCC and security etc. etc.
No, we will just give you some crappy card that tells you what flight they have put you on next and oh, by the way there are lots of nice shops and lounges for you to visit whilst you wait hours for the onward connection you missed
When I saw the title I was hoping it was the start of the soft product enhancements and they were going to arrange for special services type people to meet you off the aircraft, escort you straight to the front of any queues at the FCC and security etc. etc.
No, we will just give you some crappy card that tells you what flight they have put you on next and oh, by the way there are lots of nice shops and lounges for you to visit whilst you wait hours for the onward connection you missed
Jan 16, 2009, 4:21 am
#20
Join Date: Dec 2008
Location: Heathrow T5
Posts: 53
This not exactly ground breaking is it?
When I saw the title I was hoping it was the start of the soft product enhancements and they were going to arrange for special services type people to meet you off the aircraft, escort you straight to the front of any queues at the FCC and security etc. etc.
No, we will just give you some crappy card that tells you what flight they have put you on next and oh, by the way there are lots of nice shops and lounges for you to visit whilst you wait hours for the onward connection you missed
When I saw the title I was hoping it was the start of the soft product enhancements and they were going to arrange for special services type people to meet you off the aircraft, escort you straight to the front of any queues at the FCC and security etc. etc.
No, we will just give you some crappy card that tells you what flight they have put you on next and oh, by the way there are lots of nice shops and lounges for you to visit whilst you wait hours for the onward connection you missed
SS meeting everyone! Do you know how many SS agents there are and how many CLUB and FIRST travellers there are in a day!?
Although there are plans for a similar type of 'meeting' service (not with SS) on selected routes
Jan 16, 2009, 4:33 am
#21
Join Date: May 2008
Programs: BA GGL, VS Gold, BD Gold, Flying Blue Platinum, IC RA, Hilton Diamond, Eurostar Carte Blanche
Posts: 2,629
However, BA could do a lot more to ease the departure/arrival and transfer experience for CW and F pax without needing to employ lots of extra staff. - such as working with BAA to provide proper Fast Track.
Jan 16, 2009, 4:42 am
#22
Join Date: Dec 2008
Location: Heathrow T5
Posts: 53
Trust me BA1A, thats easier said than done unfortuntley, it took years for the t1 fcc FT and when it was finally introduced - it was abused by other paxs and very hard to control.
The problem with FT it 'needs' to be controlled and handled by BAA and they dont seem interested
The problem with FT it 'needs' to be controlled and handled by BAA and they dont seem interested
Jan 16, 2009, 5:51 am
#23
Join Date: May 2008
Programs: BA GGL, VS Gold, BD Gold, Flying Blue Platinum, IC RA, Hilton Diamond, Eurostar Carte Blanche
Posts: 2,629
- imagine BAA running that 
It just needs strong management and some thought/imagination to be put in place to sort out Fast Track/BAA, trust me, it's not that difficult.
Jan 16, 2009, 5:55 am
#24
Join Date: Sep 2005
Programs: BA Silver, HHonors Silver, Marriott Club, Priority Club Club
Posts: 334
Jan 16, 2009, 7:47 am
#25
Join Date: Dec 2008
Location: Heathrow T5
Posts: 53
Unfortuntley thought/imagination is something which is lacking in certain companies
Jan 16, 2009, 10:25 am
#26
Join Date: May 2005
Location: Surrey, UK
Programs: BA Blue, BMI Blue+
Posts: 779
I agree, it really isn't that difficult - In T5 it is all BA, so how many variations are there to check. Plus isn't everything swiped anyway for the conformance check at T-35? So, why not have a BA person stationed before Fast Track and get them to check boarding passes. If BAA are not willing to do it, why don't BA do it before anyone approaches the BAA employee?
Jan 16, 2009, 12:44 pm
#27
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
You'd have to click on 10 ads everytime you wanted to make a post.
FT Premium would charge by the minute.
To access any forum you have to click through 4 screens to a URL that changes every so often to stop you bookmarking it.
Every thread or forum subscription would cost 1GBP.
The server load would be badly unbalanced - do you feel lucky today to get the speedy one (max 6 hours per week) or the slow one?
Jan 16, 2009, 1:24 pm
#28
Join Date: Nov 2004
Location: Los Angeles
Programs: BA Lifetime Gold, UA Gold
Posts: 2,022
Is it really *that* difficult to sort out a simple Fast Track lane for premium/status passengers in a brand new airport?
Last time I arrived at T5, I asked the BAA rep "where's Fast Track" and got the reply "Fast track ain't fast track today mate, it's slow track. You're better staying where you are".
You'd think with a brand new airport and a blank page to work from, they could have got T5->T5 transfers for premium passengers sorted out. It's a shocker.
Last time I arrived at T5, I asked the BAA rep "where's Fast Track" and got the reply "Fast track ain't fast track today mate, it's slow track. You're better staying where you are".
You'd think with a brand new airport and a blank page to work from, they could have got T5->T5 transfers for premium passengers sorted out. It's a shocker.
Jan 16, 2009, 2:47 pm
#29
Join Date: Jul 2007
Programs: GGL, BA lifetime Gold, Many Hotel Sparkles
Posts: 891
The Purser on our flight back from FRA on Thursday night this week arrived to inform the gent sat next to me that 'T5' knew he as running late and provided details for his onward flight to MAN.
As we were in row 22 he was asked to seat himself in the spare row 1 seat once the seat belt sign came on for landing.
The purser was clutching a print out with a few updates for connecting passengers.
As we were in row 22 he was asked to seat himself in the spare row 1 seat once the seat belt sign came on for landing.
The purser was clutching a print out with a few updates for connecting passengers.
Jan 29, 2009, 3:51 pm
#30
Join Date: Nov 2004
Posts: 308
Premium transfer service at LHR???
Was chatting to a BA staff member today and they told me that from next month BA are trialing a premium transfer service for F/J pax involving pax being escorted from the aircraft through security to the lounge. Initially the trial will be on 2 or 3 "high profile" routes so JFK springs to mind. Does anyone have any more info on this? Hopefully this is just the start of the enhancement to the F class ground service.