"Not Allowed" to use Concorde Room at T5?
Apr 1, 2008, 3:34 pm
#16
Join Date: May 2006
Posts: 2,774
Really sad, and IMHO totally beyond belief if the "staff" are actually BA staff - not outsourced from some fly-by-night "customer service" outfit.
And if they are outsourced, what is BA thinking when it puts such uninformed people at the interface with its most valuable customers?
As a BA shareholder I sincerely hope someone at Waterworld is monitoring recent threads and taking note - and swift action
And if they are outsourced, what is BA thinking when it puts such uninformed people at the interface with its most valuable customers?
As a BA shareholder I sincerely hope someone at Waterworld is monitoring recent threads and taking note - and swift action
Apr 1, 2008, 3:37 pm
#17
Suspended
Original Poster
Join Date: Apr 2008
Programs: VA Gold, BA Gold, Starwood Plat.
Posts: 15
I shall let you all know how I get on. Thanks for all your help. I must say, I imagine I will be on the phone for a long time because the F cabin was not as clean as it should have been (particuarly the toilets) and the flight was delayed which resulted in a very rushed boarding. Once onboard, the flight was not bad, but the entire event has put me off BA. I hope my return flight is much better (and I have the same journey to do next week, so that will be interesting!).
Last edited by flyer240185; Apr 1, 2008 at 3:38 pm Reason: spelling
Apr 1, 2008, 3:42 pm
#18
Join Date: Jun 2004
Location: AMS (SEA, JNB)
Programs: Mucci Reperateur des Coeurs Brises
Posts: 4,107
Who, pray tell, did this lounge dragon intend on permitting access to the Concorde Room? F-pax are not allowed. Gold cardholders are not allowed. I imagine, considering her vast knowledge, she is not aware of the existence of Premier cardholders. So who would actually be in the lounge???
Did she miss the memo that Concorde no longer makes regular hops to New York?
Did she miss the memo that Concorde no longer makes regular hops to New York?
Apr 1, 2008, 3:46 pm
#19
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 18,102
Hi,
Most definately write in. this is completely unacceptable in my opinion!
I would also copy in WW.
I am travelling in F to YVR at the end of the month and I will take the brouchure that states Concorde Lounge- for F pax. and if there is any trouble I will phone BAEC.
Hope you get some suitable compensation.
Regards
TBS
Most definately write in. this is completely unacceptable in my opinion!
I would also copy in WW.
I am travelling in F to YVR at the end of the month and I will take the brouchure that states Concorde Lounge- for F pax. and if there is any trouble I will phone BAEC.
Hope you get some suitable compensation.
Regards
TBS
Apr 1, 2008, 3:57 pm
#20
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,287
"Not Allowed" to use Concorde Room at T5?
Was there only one agent at the desk both times you tried to enter?
There was three in the old CR when I was there.
There was three in the old CR when I was there.
Apr 1, 2008, 4:00 pm
#21
Join Date: Jun 2007
Location: MEL
Programs: QF, VA, VN, BA, SQ, KC - all reds and blues.
Posts: 3,205
I shall let you all know how I get on. Thanks for all your help. I must say, I imagine I will be on the phone for a long time because the F cabin was not as clean as it should have been (particuarly the toilets) and the flight was delayed which resulted in a very rushed boarding. Once onboard, the flight was not bad, but the entire event has put me off BA. I hope my return flight is much better (and I have the same journey to do next week, so that will be interesting!).
Apr 1, 2008, 4:29 pm
#23
Join Date: Dec 2004
Location: Kyiv, Ukraine, & London, UK
Programs: BA Gold; HH Gold; M&M; PS Classic; VV Silver (deceased); BD Silver (deceased).
Posts: 3,604
If I go into my local Tesco in New Malden and find they've re-arranged the furniture yet again and the place where the frozen peas used to be is stacked to the rafters with BOGOF packs of Palmiers I ask a member of staff where the frozen peas have gone.
Nine times out of ten the Tesco person can tell me not only which aisle I can find them in , but which end - and sometimes even offers to take me there.
The one time they don't know, he or she doesn't make it up or tell me to pi** off, they ask someone who does know.
So, if Tesco can usually get it right first time, why the hell can't BA?
Apr 1, 2008, 4:33 pm
#24
Join Date: Oct 2005
Location: KRH
Programs: BA Gold (just!), BA Amex PP, Amex Plat, Accor Fav Guest, Priority Club Platinum
Posts: 796
Apr 1, 2008, 4:39 pm
#25
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
I thought the rule for the CR were quite clear: Admit everyone with an F ticket - except Snoop Doggy Dog ! 
Apr 1, 2008, 4:45 pm
#26
Join Date: May 2006
Posts: 2,774
I'm sorry Adrian, but with the greatest respect to someone who I know really does care, why do any BA staff "not know"?
If I go into my local Tesco in New Malden and find they've re-arranged the furniture yet again and the place where the frozen peas used to be is stacked to the rafters with BOGOF packs of Palmiers I ask a member of staff where the frozen peas have gone.
Nine times out of ten the Tesco person can tell me not only which aisle I can find them in , but which end - and sometimes even offers to take me there.
The one time they don't know, he or she doesn't make it up or tell me to pi** off, they ask someone who does know.
So, if Tesco can usually get it right first time, why the hell can't BA?
If I go into my local Tesco in New Malden and find they've re-arranged the furniture yet again and the place where the frozen peas used to be is stacked to the rafters with BOGOF packs of Palmiers I ask a member of staff where the frozen peas have gone.
Nine times out of ten the Tesco person can tell me not only which aisle I can find them in , but which end - and sometimes even offers to take me there.
The one time they don't know, he or she doesn't make it up or tell me to pi** off, they ask someone who does know.
So, if Tesco can usually get it right first time, why the hell can't BA?
Apr 1, 2008, 7:36 pm
#28
Join Date: Oct 2007
Programs: Virgin Silver, BA Blue, HHonors, Priority Club
Posts: 300
I think this situation would have been a good time to stick to one's guns. I know I would have told the dragon that I was not going to move from the reception until she either a) got her manager down to talk to me - even if it involved her actually doing some "work" to do so or b) got someone on the phone who could confirm either her or my version of CR access. I'd also have phoned BAEC right there in front of her if necessary - have done that before with rapid results from deluded dragons.
Mark my words, whether I'd spent 9K or 1K, I wouldn't have let her get away with things so easily. I wouldn't mind being proven wrong if written proof is produced - we all make mistakes - but there has to be SOME respect for the fare-paying passenger/customer from BA staff, which was obviously totally lacking here.
Mark my words, whether I'd spent 9K or 1K, I wouldn't have let her get away with things so easily. I wouldn't mind being proven wrong if written proof is produced - we all make mistakes - but there has to be SOME respect for the fare-paying passenger/customer from BA staff, which was obviously totally lacking here.
Apr 1, 2008, 7:56 pm
#29
Join Date: Apr 2001
Location: Austin
Posts: 4,630
I'm just shocked - not.
The BA lounge dragons are the pits of the world.
The BA lounge dragons are the pits of the world.
Apr 1, 2008, 7:57 pm
#30
Join Date: Sep 2007
Location: Toronto, ON, Canada
Programs: Mucci of the Dominion of Maple and Moose; Keeper of Sir MightyMoose; BAEC Silver; AC MileagePlus
Posts: 1,311
I find it's always helped to politely get a name in this situation, ie: "OK, fine, but can you give me your name please, because I will be checking later if I'm entitled, and if it turns out that I am, I will be making a full complaint and obviously will want to quote you". Amazing how that can make people go and double-check things, despite previously claiming to be 100% sure.