BA Loyal

I'm still getting zero miles / points for some MFUs from T to U.

So annoying - now we have no Lyndsay I am forced to email the EC and they are useless!

Any other way of getting the miles and points back?

G-BOAC

AFAIK we never did.

Smirnoff

Call the Gold line and do it over the phone. They can be very helpful these days, and this know how to get this corrected.

PS. if you see Lesley, do say hi

CT-UK

Lets hope they don't read this and work out who you are
Just call them, I find 90% of them to be great these days on the phone and often very willing to give you their extension without asking or even call you back.

Smirnoff

Would that be

Lesley or
Lesley or
Lesley ?

BA Executive Club

Hi all

Just a quick update on this, we know through feedback such as this that there can be issues with tracking MFU bookings. We have looked into this and fixed it in part and as a result we have reduced the volumes where flights are not tracked considerably.

There is still one technical problem area which we have now isolated and we are currently working on fixing this. I can't give timescales but I can tell you that we will continue to look at this issue to minimise the frequency of this happening and also aim to solve it completely.

Thanks for your patience while we work on this - I know how frustrating it can be and if you have any cases where this happened recently please call your local service centre to see if they can help.

Best regards

Nicci

Petrus

http://upload.wikimedia.org/wikipedi...ie_Nielsen.jpg Leslie surely?

Gets my coat

BA Loyal

OK - so i mistook Lyndsay for a Leslie. Easy mistake

Is Nicci our new Lyndsay?!

Can we PM you with the problem flights like we used to do with her? Would be wonderful!

SAGAMAN

Still problems with MFU upgrades

Have just travelled LHR-AUH and paid WTP but statement says no points/no miles!!