IB in 'not bad in J' shocker!
#17
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Join Date: Dec 2004
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Originally Posted by number_6
Strange how the only people praising the new IB J have not actually flown it ... not quite sure what that means, but it is quite a trend on FT. The new IB J does sound superb on paper, but there are some disquieting elements of the service package. For example, IB new J includes a massage and spa service (their version of the MB Spa), however their web site states that this is in T2 at MAD ... which was great when IB was using T2, but now IB is in T4 ... so either they didn't move the spa, or they deliberately put it in a difficult to reach location to cut down on the traffic. Or just forgot about moving it. In any case, classic IB.
I'm not brave enough to fly IB new J; their F service was OK and I flew that several times (and those spanish brandies are superb), but making the simplest change to your ticket is next to impossible on IB so I try to avoid them now, for better or worse.
I'm not brave enough to fly IB new J; their F service was OK and I flew that several times (and those spanish brandies are superb), but making the simplest change to your ticket is next to impossible on IB so I try to avoid them now, for better or worse.
#18
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Join Date: Feb 2004
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Originally Posted by astralclouds
This is somewhat spooky.
I'm off to Valencia next weekend on my 12k mileage run, as Ms astralclouds is off to her parents for the weekend. (!!)
Slightly peeved by the fact that I booked this a month ago, only to be required to attend a meeting in MAD last week which could easily have covered the requisite OneWorld qualifier.
I did, however, book a return I-class via iberia.com (194 IIRC) outbound on BA inbound on IB metal. So at least I get the 80 TPs in addition to the 15k (approx.) total miles.
Would be interested to hear of any retail or gastronomic tips from your experience.
I'm off to Valencia next weekend on my 12k mileage run, as Ms astralclouds is off to her parents for the weekend. (!!)
Slightly peeved by the fact that I booked this a month ago, only to be required to attend a meeting in MAD last week which could easily have covered the requisite OneWorld qualifier.
I did, however, book a return I-class via iberia.com (194 IIRC) outbound on BA inbound on IB metal. So at least I get the 80 TPs in addition to the 15k (approx.) total miles.
Would be interested to hear of any retail or gastronomic tips from your experience.
Saturday - get up early. Most things close around 2pm - this includes the historic food market, the old silk market opposite and possibly even the cathedral. Along with most of the shops except El Corte Ingles and similar biggies. In late afternoon, try IVAM - the contemporary art museum - and the bigger shops.
Sunday - everything in town is shut, so head out to the City of Arts & Sciences. It is about 1 mile walk from the metro stop in the park (2 stops further on from Xavita). Easily the best acquarium in Europe - and so it better be for the Euro 22 entrance fee. There is a dolphin show at 12pm (and other times throughout the day). The highlight is a 70m perspex tunnel with fish swimming above you. The rest of the City of Arts & Sciences complex is similarly amazing, at least in terms of architecture.
Hotel - The Eurostars Gran Valencia is a brand new five star, very well appointed with slightly small rooms, but a bargain at Euro 79 per night. Beniferri metro is next door. However, if you want to party hard then stay in one of the few hotels in the old town because the metro stops at midnight, at which point the bars are only just beginning to get busy!
#19
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Originally Posted by oiRRio
... wrt intercontinental flights the view of many on FT is that new Iberia J (Business Plus currently only on the A346) is better than Club World and even AA J although I haven't yet had a chance to sample it.
Five of us are travelling to JNB in J. I have had to use IB before when SA, VS and BA were chocka. IB used the other A340 (-300?) which I didn't like very much.
I used the -600 to MEX and found it fine. It will be great for the five of us if they are now operating the -600 to JNB.
Thanks.
#20
Join Date: Oct 2002
Location: Ireland
Programs: AA PLT 2MM, IHG Plat
Posts: 3,566
Originally Posted by Roger
Any idea which IB flights are operated with the A346? The IB website seems to have given up the ghost on IB seating plans - too many people accessing the website, apparently .
Five of us are travelling to JNB in J. I have had to use IB before when SA, VS and BA were chocka. IB used the other A340 (-300?) which I didn't like very much.
Five of us are travelling to JNB in J. I have had to use IB before when SA, VS and BA were chocka. IB used the other A340 (-300?) which I didn't like very much.
For MAD-JNB flights the equipment currently listed is
A340 : Mon
A343 : Wed, Fri, Sun
A346 : Tue, Thu, Sat
The schedule means JNB-MAD flights leave the same day so the equipment on the return is also as listed above. I presume this can change but the info does seem quite detailed e.g. on MAD-GIG the A346 is only listed a couple of times a week.
#21
Join Date: Apr 2004
Location: London
Programs: BAEC: Gold
Posts: 285
Mini IB J Trip report LHR-MAD-GRU-MAD-LHR
I have just got back yesterday morning from a LHR-MAD-GRU-MAD-LHR with MAD-GRU in Business Plus and LHR-MAD in a combination of BA and IB. I'll only comment on the long-haul legs.
Seat wise, the new IB product is great and a major improvement on their old Business offer.
The seat is wider than BA's, but obviously not as flat. I prefer BA's product as it is fully flat.
However, IB's seat is definitely better than the CX and LH products, both of which are significantly less comfortable. I haven't tried any other nearly-flat products.
In IB, although not entirely flat, I felt ever so slightly "cradled" and there were no bumps which kept me awake in LH and I didn't slide down the seat as in CX. I got a full 7 hours (assisted) sleep on the outbound but only 2 hours on the return due to the early departure.
The IFE is OK, but not fantastic and the forward/reverse on the films is difficult to use. The size of the screen is good and the choice was satisfactory, but not huge - you will find something you definitely want to watch. On the A340-600, you have a tail-camera on one channel which is not as interesting as the real window, but a nice, albeit gimmicky, touch. IB's IFE is not as good as CX, but of course miles ahead of what BA currently has, but is replacing.
The beige interior style of the cabin works really well and is very soothing (compared to the brashness of LH's steely colour scheme).
What IB makes up for on the seat can be let down by its service. The food was adequate but not as good as BA, the wine less so. The quality of wine is not great, but satisfactory. The cava and brandy was good, however.
We got (good) toasted club sandwiches on the 00:30 from MAD to GRU which given the time of the flight was understandable, but I would have preferred a full meal. There was a full breakfast on arrival.
However, one or two FAs had really (really!) bad attitudes. Most were fine but one was downright rude and generally I have had much more attentive service in WT+. I got a frown asking for both a G&T and a red wine and was (deliberately?) overlooked when they came round again. The other FA however was much happier to top me up second time around. I had plates literally snatched away and banged down on my tray. I was given my own tablecloth (shoved into my hand) to set myself as I had been away in the toilet when they set the tables first time around. These are just some examples. Oh, and no English newspapers.
I do not like the A340-600. Like LH they have chosen to have 9 rows of Business, which really makes you feel like you are not in a premium cabin. The A340-300 (which I had on the way out) gives a much more personal feel. I am not sure that designers truly take this into account when designing planes for J. (Take the BA 777 as another example).
On the ground IB were surprisingly OK (apart from a late bag). Outbound they successfully tried hard to get my colleague and I a seat together (courtesy of lounge dragons who were delightfully helpful and smiley). On the return in GRU, they changed my poorly routed GRU-MAD-BCN-LHR I class ticket to GRU-MAD-LHR with no fuss.
The new lounge in MAD is great (but I used late at night and early morning), with a reasonable selection of booze, very nice, comfortable seating, plenty of places to work and even some bedrooms! - a major benefit if you have a 3 hour plus connection. However, I had a shower yesterday morning (now quite as nice as a BA travel spa) and there was no soap in the shower! The new terminal is a complete shambles with bags being lost all over the place (my colleagues bag came 2 days late to GRU) and queues for security (for transfers) stretching several hundred metres.
However, on the return from GRU, the BA lounge is shared by IB and the situation is discraceful - there is no room for a full BA 747+ IB A340-600. At one point there were 10 - 20 very cross passengers standing up. The BA lounge dragon blamed the overload on IB (!). I don't know if IB ususally use the AA lounge, but either BA has to kick IB into the AA lounge or the lounge has to be extended (further over the roof it looks onto- which would be quite easy).
In short, if IB sorted out the little things that cost little or NOTHING to sort out (e.g. bad attitudes of FAs and checking the soap in the shower!), then their new longhaul product would be truly great. I assume that the problems with the new terminal will sort themselves out in time.
BA has to sort out the GRU lounge pronto.
Seat wise, the new IB product is great and a major improvement on their old Business offer.
The seat is wider than BA's, but obviously not as flat. I prefer BA's product as it is fully flat.
However, IB's seat is definitely better than the CX and LH products, both of which are significantly less comfortable. I haven't tried any other nearly-flat products.
In IB, although not entirely flat, I felt ever so slightly "cradled" and there were no bumps which kept me awake in LH and I didn't slide down the seat as in CX. I got a full 7 hours (assisted) sleep on the outbound but only 2 hours on the return due to the early departure.
The IFE is OK, but not fantastic and the forward/reverse on the films is difficult to use. The size of the screen is good and the choice was satisfactory, but not huge - you will find something you definitely want to watch. On the A340-600, you have a tail-camera on one channel which is not as interesting as the real window, but a nice, albeit gimmicky, touch. IB's IFE is not as good as CX, but of course miles ahead of what BA currently has, but is replacing.
The beige interior style of the cabin works really well and is very soothing (compared to the brashness of LH's steely colour scheme).
What IB makes up for on the seat can be let down by its service. The food was adequate but not as good as BA, the wine less so. The quality of wine is not great, but satisfactory. The cava and brandy was good, however.
We got (good) toasted club sandwiches on the 00:30 from MAD to GRU which given the time of the flight was understandable, but I would have preferred a full meal. There was a full breakfast on arrival.
However, one or two FAs had really (really!) bad attitudes. Most were fine but one was downright rude and generally I have had much more attentive service in WT+. I got a frown asking for both a G&T and a red wine and was (deliberately?) overlooked when they came round again. The other FA however was much happier to top me up second time around. I had plates literally snatched away and banged down on my tray. I was given my own tablecloth (shoved into my hand) to set myself as I had been away in the toilet when they set the tables first time around. These are just some examples. Oh, and no English newspapers.
I do not like the A340-600. Like LH they have chosen to have 9 rows of Business, which really makes you feel like you are not in a premium cabin. The A340-300 (which I had on the way out) gives a much more personal feel. I am not sure that designers truly take this into account when designing planes for J. (Take the BA 777 as another example).
On the ground IB were surprisingly OK (apart from a late bag). Outbound they successfully tried hard to get my colleague and I a seat together (courtesy of lounge dragons who were delightfully helpful and smiley). On the return in GRU, they changed my poorly routed GRU-MAD-BCN-LHR I class ticket to GRU-MAD-LHR with no fuss.
The new lounge in MAD is great (but I used late at night and early morning), with a reasonable selection of booze, very nice, comfortable seating, plenty of places to work and even some bedrooms! - a major benefit if you have a 3 hour plus connection. However, I had a shower yesterday morning (now quite as nice as a BA travel spa) and there was no soap in the shower! The new terminal is a complete shambles with bags being lost all over the place (my colleagues bag came 2 days late to GRU) and queues for security (for transfers) stretching several hundred metres.
However, on the return from GRU, the BA lounge is shared by IB and the situation is discraceful - there is no room for a full BA 747+ IB A340-600. At one point there were 10 - 20 very cross passengers standing up. The BA lounge dragon blamed the overload on IB (!). I don't know if IB ususally use the AA lounge, but either BA has to kick IB into the AA lounge or the lounge has to be extended (further over the roof it looks onto- which would be quite easy).
In short, if IB sorted out the little things that cost little or NOTHING to sort out (e.g. bad attitudes of FAs and checking the soap in the shower!), then their new longhaul product would be truly great. I assume that the problems with the new terminal will sort themselves out in time.
BA has to sort out the GRU lounge pronto.
#22
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Join Date: Aug 2000
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Originally Posted by oiRRio
For MAD-JNB flights the equipment currently listed is
A340 : Mon
A343 : Wed, Fri, Sun
A346 : Tue, Thu, Sat
The schedule means JNB-MAD flights leave the same day so the equipment on the return is also as listed above. I presume this can change but the info does seem quite detailed e.g. on MAD-GIG the A346 is only listed a couple of times a week.
A340 : Mon
A343 : Wed, Fri, Sun
A346 : Tue, Thu, Sat
The schedule means JNB-MAD flights leave the same day so the equipment on the return is also as listed above. I presume this can change but the info does seem quite detailed e.g. on MAD-GIG the A346 is only listed a couple of times a week.
Given the 0030-ish departure ex MAD and assuming the schedule is maintained, we will have the A346 in both directions .
The night-time departures will mean we won't benefit from the view from the tail camera on takeoff, something which was very impressive on MAD-MEX.
#23
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Originally Posted by Roger
Thanks very much, oiRRio! (Thanks delayed by our VS trip to CPT with limited online access on the ground - VS maintained its variable reputation by being good outbound and poor inbound, with Odyssey IFE dreadful in both directions.)
Given the 0030-ish departure ex MAD and assuming the schedule is maintained, we will have the A346 in both directions .
The night-time departures will mean we won't benefit from the view from the tail camera on takeoff, something which was very impressive on MAD-MEX.
Given the 0030-ish departure ex MAD and assuming the schedule is maintained, we will have the A346 in both directions .
The night-time departures will mean we won't benefit from the view from the tail camera on takeoff, something which was very impressive on MAD-MEX.
#24
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Originally Posted by Roger
...assuming the schedule is maintained, we will have the A346 in both directions .
A340 : Mon, Thurs
A343 : Tues, Wed, Sat, Sun
A346 : Fri
which means that we'll be on an A343 outbound and an A340 inbound. (What's an A340. Is it the same as EQV? Or a very old Airbus?)
JonNYC: thanks for the tip about row 1.
#25
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Originally Posted by Roger
Wrong assumption, the schedule changes from 27 March to:
A340 : Mon, Thurs
A343 : Tues, Wed, Sat, Sun
A346 : Fri
which means that we'll be on an A343 outbound and an A340 inbound. (What's an A340. Is it the same as EQV? Or a very old Airbus?)
JonNYC: thanks for the tip about row 1.
A340 : Mon, Thurs
A343 : Tues, Wed, Sat, Sun
A346 : Fri
which means that we'll be on an A343 outbound and an A340 inbound. (What's an A340. Is it the same as EQV? Or a very old Airbus?)
JonNYC: thanks for the tip about row 1.
#26
Join Date: Jan 2005
Programs: BA Gold, VS Silver, Marriott Ambassador, HH diamond IHG plat
Posts: 644
I did LHR-SVQ-LGW last weekend for the 12000 points. I thought the C standard on IB was just nowhere near BA on either service or quality of offering. Seats both ways were rather basic and uncomfortable. I had to ask three times for a fresh glass after I decided I could not drink the red that they offered and then decided to sample another couple...No choice of meal. LHR IB lounge looks nice but is too small, SVQ lounge really is just not worth bothering with - few nuts, some coffee, that was it, oh and small again with no windows.
Seville was magnificent though.
Seville was magnificent though.
#27
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Originally Posted by chipster
I did LHR-SVQ-LGW last weekend for the 12000 points. I thought the C standard on IB was just nowhere near BA on either service or quality of offering.
#28
Join Date: Mar 2002
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Originally Posted by JonNYC
I can't imagine anyone arguing that point.
#29
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Originally Posted by virtualtroy
Did you call? I have to say that a recent experienc of IB C LHR-VLC and back again was ininitely more pleasant than the last 5 BA CE flights I've taken. Attentive service, edible food and pleasant booze. Then again my last BA CE flight (LIS-LHR) was more pleasant than the last 5 too, Just goes to show the difference that a quality crew can make over crap food and booze.
#30
Join Date: Jul 2005
Location: New York
Programs: AA Plat/2MM, Marriott Platinum
Posts: 166
Originally Posted by JonNYC
But, it just goes to show, the knee-jerk "IB stinks!" posts we often see may be more and more antiquated as IB improves.
Of course, now that I offer praise to IB, I am ready for the worst again on their MAD-LHR flight, since I am returning on AA through LHR, since the single MAD-JFK flight leaves too darn late.