If you check-in online you CANNOT use Self-Service
Nov 22, 2004, 1:31 pm
#1
Original Poster
Join Date: Feb 2004
Location: Cardiff, UK
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Posts: 5,278
If you check-in online you CANNOT use Self-Service
Having just returned from a rather indulgent weekend in Newcastle ( 
), I learnt a rather interesting fact on my outward journey.
Apparently, if you check-in online for your flight, you CANNOT collect your boarding card from a self-service machine as there will be a 'problem with your ticket'.
A rather friendly guy at a FIRST check-in desk at LGW highlighted this fact. Apparently it is linked with the print your own boarding card option even if you (obviously) choose to collect it at the airport rather than print your own. Furthermore it is a 'recent' enhancement.
Therefore, if you want to secure a seat online, prepared to go to a check-in desk to collect it.
[ For once recently, I'm glad I'm a Gold member as for the last couple of Manchester, Edinburgh and now Newcastle flights from LGW, the best I have been able to reserve has been around row 5 or 6, yet I always end up in either row 1 or 2 when I check-in online or at the airport ^
]
), I learnt a rather interesting fact on my outward journey.Apparently, if you check-in online for your flight, you CANNOT collect your boarding card from a self-service machine as there will be a 'problem with your ticket'.
A rather friendly guy at a FIRST check-in desk at LGW highlighted this fact. Apparently it is linked with the print your own boarding card option even if you (obviously) choose to collect it at the airport rather than print your own. Furthermore it is a 'recent' enhancement.
Therefore, if you want to secure a seat online, prepared to go to a check-in desk to collect it.
[ For once recently, I'm glad I'm a Gold member as for the last couple of Manchester, Edinburgh and now Newcastle flights from LGW, the best I have been able to reserve has been around row 5 or 6, yet I always end up in either row 1 or 2 when I check-in online or at the airport ^
]
Nov 22, 2004, 1:39 pm
#2
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
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Posts: 18,104
Hi,
In September I OLCI'd at T-24 for NCW LHR-PHX and got 62K and at LHR used the self service machines and it worked no problem.
Of course this could be an new problem, as mentioned.
Oh to the joy's of technology sometimes
Regards
TBS
In September I OLCI'd at T-24 for NCW LHR-PHX and got 62K and at LHR used the self service machines and it worked no problem.
Of course this could be an new problem, as mentioned.
Oh to the joy's of technology sometimes
Regards
TBS
Nov 22, 2004, 1:41 pm
#3
Join Date: Oct 2001
Location: UK
Posts: 701
Originally Posted by flyclub
Having just returned from a rather indulgent weekend in Newcastle ( ), I learnt a rather interesting fact on my outward journey.
Apparently, if you check-in online for your flight, you CANNOT collect your boarding card from a self-service machine as there will be a 'problem with your ticket'.
A rather friendly guy at a FIRST check-in desk at LGW highlighted this fact. Apparently it is linked with the print your own boarding card option even if you (obviously) choose to collect it at the airport rather than print your own. Furthermore it is a 'recent' enhancement.
Therefore, if you want to secure a seat online, prepared to go to a check-in desk to collect it.
[ For once recently, I'm glad I'm a Gold member as for the last couple of Manchester, Edinburgh and now Newcastle flights from LGW, the best I have been able to reserve has been around row 5 or 6, yet I always end up in either row 1 or 2 when I check-in online or at the airport ^ ]
), I learnt a rather interesting fact on my outward journey.Apparently, if you check-in online for your flight, you CANNOT collect your boarding card from a self-service machine as there will be a 'problem with your ticket'.
A rather friendly guy at a FIRST check-in desk at LGW highlighted this fact. Apparently it is linked with the print your own boarding card option even if you (obviously) choose to collect it at the airport rather than print your own. Furthermore it is a 'recent' enhancement.
Therefore, if you want to secure a seat online, prepared to go to a check-in desk to collect it.
[ For once recently, I'm glad I'm a Gold member as for the last couple of Manchester, Edinburgh and now Newcastle flights from LGW, the best I have been able to reserve has been around row 5 or 6, yet I always end up in either row 1 or 2 when I check-in online or at the airport ^
]2018
Nov 22, 2004, 1:42 pm
#4
Join Date: Jun 2004
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Posts: 2,054
Originally Posted by flyclub
Apparently, if you check-in online for your flight, you CANNOT collect your boarding card from a self-service machine as there will be a 'problem with your ticket'.
Nov 22, 2004, 1:52 pm
#5
FlyerTalk Evangelist
Join Date: Jan 2003
Location: somewhere north of London, UK
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Just to stress, the OP was stating that the conflict wasn't between the use of OLCI and the kiosk, but if you do OLCI at a station where they offer the print your own boarding pass (BYOBP???) but you elect not to (perhaps because you haven't got a printer?)
Nov 22, 2004, 2:01 pm
#7
Join Date: Jul 2002
Location: London
Programs: BA Gold, LH Sen, MUCCI, Junior Jet Club.
Posts: 8,130
Originally Posted by flyclub
Having just returned from a rather indulgent weekend in Newcastle ( )
)If you say you went to the Boat you deserve a lynching.
Nov 22, 2004, 2:04 pm
#8
Join Date: Jun 2004
Location: Israel (some of the time)
Programs: BA GGL, CCR; AF/KLM FB Silver; M&M LH FTL; LY GLD; HH Diamond; SPG Gold; A-Club Silver; Avis PCI
Posts: 2,054
Originally Posted by Swiss Tony
Just to stress, the OP was stating that the conflict wasn't between the use of OLCI and the kiosk, but if you do OLCI at a station where they offer the print your own boarding pass (BYOBP???) but you elect not to (perhaps because you haven't got a printer?)
Nov 22, 2004, 2:28 pm
#9
Join Date: Jun 2003
Location: London
Posts: 3,459
Originally Posted by flyclub
Having just returned from a rather indulgent weekend in Newcastle ( ), I learnt a rather interesting fact on my outward journey.
Apparently, if you check-in online for your flight, you CANNOT collect your boarding card from a self-service machine as there will be a 'problem with your ticket'.
A rather friendly guy at a FIRST check-in desk at LGW highlighted this fact. Apparently it is linked with the print your own boarding card option even if you (obviously) choose to collect it at the airport rather than print your own. Furthermore it is a 'recent' enhancement.
Therefore, if you want to secure a seat online, prepared to go to a check-in desk to collect it.
[ For once recently, I'm glad I'm a Gold member as for the last couple of Manchester, Edinburgh and now Newcastle flights from LGW, the best I have been able to reserve has been around row 5 or 6, yet I always end up in either row 1 or 2 when I check-in online or at the airport ^ ]
), I learnt a rather interesting fact on my outward journey.Apparently, if you check-in online for your flight, you CANNOT collect your boarding card from a self-service machine as there will be a 'problem with your ticket'.
A rather friendly guy at a FIRST check-in desk at LGW highlighted this fact. Apparently it is linked with the print your own boarding card option even if you (obviously) choose to collect it at the airport rather than print your own. Furthermore it is a 'recent' enhancement.
Therefore, if you want to secure a seat online, prepared to go to a check-in desk to collect it.
[ For once recently, I'm glad I'm a Gold member as for the last couple of Manchester, Edinburgh and now Newcastle flights from LGW, the best I have been able to reserve has been around row 5 or 6, yet I always end up in either row 1 or 2 when I check-in online or at the airport ^
]
Nov 22, 2004, 2:32 pm
#10
Join Date: Nov 2003
Location: London, UK
Programs: BA Bronze, LH, FB, Eurostar, SIXT Platinum, SLH, Sofitel Gold, Marriott Silver, Club Lee Gold
Posts: 260
I have only once experienced this problem - I did OLCI (at -23:59:59...) for HAM-LHR and chose PYOBP, but the printer failed to respond.
Arriving at the airport, I went to the Quick Check-In machine but it would not print a BP and referred me to the desk - it will not print a second BP if the system shows that you printed one at home.
Otherwise I have done OLCI and collected BPs from the machines with no problems at all.
Arriving at the airport, I went to the Quick Check-In machine but it would not print a BP and referred me to the desk - it will not print a second BP if the system shows that you printed one at home.
Otherwise I have done OLCI and collected BPs from the machines with no problems at all.
Nov 22, 2004, 2:51 pm
#11
Join Date: Jun 2004
Posts: 1,353
Going to GVA early this month I OLCI-d for the return leg and printed by boarding pass. As a test I tried to get one from a machine but couldn't.
However in situations where I haven't printed anything (i.e. not clicked on the button) I've not had a problem.
However in situations where I haven't printed anything (i.e. not clicked on the button) I've not had a problem.
Nov 22, 2004, 2:53 pm
#12
FlyerTalk Evangelist
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Location: somewhere north of London, UK
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Originally Posted by economyman
I didn't know you can do PYOBP at LGW - didn't the OP say that's where he is!?
Hmmm......
and BahrainLad waht's wromg with the boat? You and me, ootside noo in the car park.....
Nov 22, 2004, 2:58 pm
#13
Join Date: Apr 2002
Location: Edinburgh UK
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Posts: 9,372
Originally Posted by GregM
OLCI and kiosk BP collection still working at EDI
Nov 22, 2004, 3:50 pm
#14
Join Date: Jan 2003
Posts: 3,775
I can confirm that there is a glitch in the system at the moment whereby many OLCI people cannot obtain their Boarding Passes from the self-service kiosks. The infuriating thing is that the kiosks are inhibited at random, without any obvious reasons!
However, if you are "rejected", please go straight to the "Fast Bag Drop" desks (who the heck called them that?!?) and we will gladly do the honours!!!
However, if you are "rejected", please go straight to the "Fast Bag Drop" desks (who the heck called them that?!?) and we will gladly do the honours!!!
Nov 22, 2004, 3:50 pm
#15
Join Date: Nov 2004
Location: Manchester, UK
Posts: 213
Had a weird one last week...
Flying from Manchester to Heathrow on Wednesday, back up on Thursday.
I checked in online on Tuesday, and used the Self Service machine to get my boarding card on Wednesday morning.
When I put in my card, I was given the option of checking-in for my return flight, which I took and got myself a front row seat - and printed out both boarding cards.
I thought this was a bit strange, as you can normally only check in for the return flight if you are day-tripping.
When I got to the gate for my return flight on Thursday, there was someone already boarded in 'my' seat - in fact, his name was on my receipt for my checked bag - and I had to go all the way back to row 23.
As it turned out, I snuck over to nab myself a full set of three seats to myself, so all was not lost.
Strange though...
Flying from Manchester to Heathrow on Wednesday, back up on Thursday.
I checked in online on Tuesday, and used the Self Service machine to get my boarding card on Wednesday morning.
When I put in my card, I was given the option of checking-in for my return flight, which I took and got myself a front row seat - and printed out both boarding cards.
I thought this was a bit strange, as you can normally only check in for the return flight if you are day-tripping.
When I got to the gate for my return flight on Thursday, there was someone already boarded in 'my' seat - in fact, his name was on my receipt for my checked bag - and I had to go all the way back to row 23.
As it turned out, I snuck over to nab myself a full set of three seats to myself, so all was not lost.
Strange though...