DLrunner

Can people use the lounge if they get Operationally upgraded? My Father in law was upgraded for the second leg of a flight next week and needed to know if he could enter the lounge in LHR during the layover

Thks

G-BOAC

Strictly speaking, no...unless they have lounge access already via the original paid ticket (e.g. J to F OpUp) or status.

vla

Just killing time waiting for a meeting, and then I see this man's name in this older post. He is a superstar special services representative. A great asset to the airline, he really helped (and gave good advice on what to do further) a terrible, horrible mess get sorted for me once. And a seat from C to F as well.

I don't think SFO's uninteresting btw, but that's one I have down to a science...

Fraser

What about MB Spa appts? Last time I was upgraded from W to J at LHR it struck me that I'd probably have managed a spa appt since the folks down there only take details off the boarding pass and unless you are Blue you aren't going to get the red pen marking your BP...

Anyone tried this? (And yes I'm aware as Gold I can now get spa treatments on longhaul )

_Sin

An upgrade is not always a good thing. This is a brief cautionary tale about my latest flight, which has ended up leaving me rather annoyed at BA - to the point that I'm definitely going to be flirting with other airlines in the coming year.

I was travelling from LAX to LHR in WT+ with a colleague. We checked in online and snagged 28B and 28D (28B for myself), and left for the airport quite happy.

On arriving and picking up our boarding passes, I had been upgraded to 17F. My colleague was left in 28D. Not ideal for him, but he didn't begrudge me the upgrade, so we just said thank you and went on our way.

At boarding however, my pass was rejected and a rather abrubt member of stuff just looked at the computer and scribbled 29G onto my pass. On being pressed for an explanation they just said that the flight was full so I had to be moved back.

I tried to get them to move me back to my original seat, but they weren't having it.

To be honest I was a lot more annoyed at losing 28B than I was at not getting the upgrade. Plus the complete lack of a simple apology or explanation - I mean how hard would it have been to say "We're sorry Mr _Sin, but we've had to find some extra seats in CW and have to move you back to WT+". I mean it's the class I've paid for, so it's not like I'm after compensation - but some basic manners wouldn't go amiss.

So I've just had a really rather unpleasant flight thanks to unhelpful staff and a bizarre upgrade policy. Rubbing salt into the wound was that 28B was in fact occupied by an upgrade from WT who hadn't boarded when I got on, and could easily have been moved to 29G without knowing any different. As a full flexible fare paying silver-card holder, I would've thought I'd have at least a little more priority than being shunted out of my prefered seat for a random upgrade.

Also, whereas the staff barely even spoke to me all flight (not much in the way of drinks - and in fact I didn't even get offered dinner until someone noticed that they'd just missed me out and done everyone else in WT+ first), the chap in 28B seemed to have a constant swarm of FA's sorting out his every wish.

Naturally the CSD gave the chap a feedback form to fill in... I'm sure that will be a glowing report to give the crew a nice warm fuzzy feeling - at my expense.

They've basically pulled a bait and switch to get me into a bad seat and make a good seat available for someone to fill in a nice report. I intent to try to offset that by sending in my own feedback on the way it was handled.

Halo

I did self-service check-in at FRA yesterday back to LCY and found I had been seated in CE in 7A - which I promptly changed to 3D. Fortunately my boss had been upgraded too. FRA security was a nightmare - long delays. A very nice flight although we only had 1 FA in CE who worked flat out. Well done to her. ^

craigncl

Hey all,

I'm booked in WT+ from London to Los Angeles this week. Chances of being upgraded to Club World?

Am I dreaming :-)

Fraser

Read a few pages of the thread and decide for yourself based on these questions:

1) Is the flight full?
2) Are you oneworld Sapphire/Emerald or hold BA elite status?
3) What kind of ticket are you travelling on?