BA Treatment of Premium Passengers at Heathrow ?
Jul 22, 2003, 10:29 am
#1
Original Poster
Join Date: Feb 2003
Location: UK
Posts: 2,324
BA Treatment of Premium Passengers at Heathrow ?
Has any one got first hand experience on how BA have looked after F and J Passengers through the caos of Heathrow over the last few days ?
I would be interested to hear how well or badly BA have looked after you ?
I would be interested to hear how well or badly BA have looked after you ?
Jul 22, 2003, 10:43 am
#3
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Join Date: Sep 2000
Posts: 37,486
I can't speak of the past weekend but during the other similar situations in the past BA always looked after me very well, I was stranded and the Gold line arranged a staff member to meet me instead of having me stand in line, they booked a hotel for me in downtown london as I didn't feel like hanging around the airport area, got a car service to take me there and picked me up in the morning.
Granted, it's always a mess for every single passenger but they did try and keep me semi-happy at least.
Granted, it's always a mess for every single passenger but they did try and keep me semi-happy at least.
Jul 22, 2003, 11:44 am
#4
Join Date: Aug 2001
Location: UK
Programs: BA GGL / AAdvantage Million Miler + Plat / TK Gold (not any more) / Hilton Diamond (via GGL)
Posts: 1,002
A friend of mine was in the Terraces lounge at T4 on Saturday night / Sunday and told me that BA had to get the Police to eject everyone when they closed. Lots of *very* unhappy campers, he said. That would have been mostly BA/OW Silver and J pax, I s'pose, 'cos Golds and F pax would have mostly been in the other lounge complex.
Jul 22, 2003, 12:42 pm
#6
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by GK:
Ask Punki. She and Joe were concorde passengers and treated as badly as everyone else..</font>
Ask Punki. She and Joe were concorde passengers and treated as badly as everyone else..</font>
But, the general consensus is that everyone was treated equally crap this weekend.
Jul 22, 2003, 1:31 pm
#8
Join Date: Jan 2003
Location: London
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Re the closure of the Terraces lounge... that is absolutely *pathetic* of BA - are you seriously telling me they made a large number of their premium passengers leave the relatively comfortable confines of the lounge to go and sleep on the (already crowded) floors of the terminal?
I doubt it was entirely OW Silver and J pax - I frequently choose to use that lounge when departing from a gate on that side of the terminal.
I doubt it was entirely OW Silver and J pax - I frequently choose to use that lounge when departing from a gate on that side of the terminal.
Jul 22, 2003, 6:30 pm
#9
Join Date: Jun 2000
Location: NYC -- UA 1K; SPG Platinum; HH Diamond.
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by J-Class:
Re the closure of the Terraces lounge... that is absolutely *pathetic* of BA - are you seriously telling me they made a large number of their premium passengers leave the relatively comfortable confines of the lounge to go and sleep on the (already crowded) floors of the terminal?
I doubt it was entirely OW Silver and J pax - I frequently choose to use that lounge when departing from a gate on that side of the terminal. </font>
Re the closure of the Terraces lounge... that is absolutely *pathetic* of BA - are you seriously telling me they made a large number of their premium passengers leave the relatively comfortable confines of the lounge to go and sleep on the (already crowded) floors of the terminal?
I doubt it was entirely OW Silver and J pax - I frequently choose to use that lounge when departing from a gate on that side of the terminal. </font>
Jul 22, 2003, 9:38 pm
#10
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Join Date: Sep 2000
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by J-Class:
Re the closure of the Terraces lounge... that is absolutely *pathetic* of BA - are you seriously telling me they made a large number of their premium passengers leave the relatively comfortable confines of the lounge to go and sleep on the (already crowded) floors of the terminal?
I doubt it was entirely OW Silver and J pax - I frequently choose to use that lounge when departing from a gate on that side of the terminal. </font>
Re the closure of the Terraces lounge... that is absolutely *pathetic* of BA - are you seriously telling me they made a large number of their premium passengers leave the relatively comfortable confines of the lounge to go and sleep on the (already crowded) floors of the terminal?
I doubt it was entirely OW Silver and J pax - I frequently choose to use that lounge when departing from a gate on that side of the terminal. </font>
Jul 23, 2003, 12:11 am
#12
Join Date: Sep 2000
Location: Stuck on this planet - mainly in STR and LAX
Posts: 5,020
I had a similar lounge experience with BA a few month ago. Paid F ticket. Not helpful, treated like cattle.
In conmtrast LH left the SEN lounges open all night, got more food and blankets for people stranded in a similar situation.
Not that LH is all perfect, but after a few really bad experiences in LHR (as paid F customer) i put my money elswhere.
In conmtrast LH left the SEN lounges open all night, got more food and blankets for people stranded in a similar situation.
Not that LH is all perfect, but after a few really bad experiences in LHR (as paid F customer) i put my money elswhere.
Jul 23, 2003, 3:04 am
#13
Join Date: Feb 2000
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ScottC:
Why is it pathetic? If there are no staff to look after the place then it's pretty logical to close the place, elite or not. Having a gold card or premium ticket doesn't entitle mean you are a reliable person, even in a staffed lounge I've seen people try and steal stuff.</font>
Why is it pathetic? If there are no staff to look after the place then it's pretty logical to close the place, elite or not. Having a gold card or premium ticket doesn't entitle mean you are a reliable person, even in a staffed lounge I've seen people try and steal stuff.</font>
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Jul 23, 2003, 4:01 am
#14
Join Date: Jan 1999
Posts: 3,065
I have no complaints. They simply booked me into a hotel (Ok it was just outside Windsor) and said, you will be much more confortable in a hotel than the airport.
Like all the other passengers in the lounge I was in, we were told it would have to close as a requirement of BAA.
Like all the other passengers in the lounge I was in, we were told it would have to close as a requirement of BAA.
Jul 23, 2003, 4:12 am
#15
Join Date: May 2003
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Merry:
we were told it would have to close as a requirement of BAA.</font>
we were told it would have to close as a requirement of BAA.</font>
The lounges are in a secured area which gets closed as the last flights leave. BAA need people to patrol the area and BA needs a minimum compliment inside the lounge. For both companies it would be for H&S and security reasons.
Remember no matter how badly BA's staff relations are this was all caused by an illegal wildcat strike. Staff members should have raised the issue with there unions and then balloted for industrial action to get over their grievances.
They are only affecting themselves in the long run with behaivour such as this.
As has been said before, at least with a planned strike you are mainly affecting those you have the brievance with, your employer, and not the innocent customers caught in the cross fire. Well there is less inconvenience compared with the past weekend for customers.