Online Check-in problems
Jul 26, 2003, 7:24 am
#1
Suspended
Original Poster
Join Date: Dec 2002
Location: London (LCY)
Programs: BA bronze, Hilton gold, Marriott gold, IHG plat, Meli gold, Radisson gold, Hyatt disc, AmexPlat
Posts: 977
Online Check-in problems
This week I flew LCY-CDG-LCY on a day trip on full fare Y. Because someone jumped in front of the RER train I was on halfway between CDG and Paris, I had to stay an extra day in Paris and I phoned BA to change my ticket to return the following day back to LCY.
When I tried to check in online on the day of the amended return, BA's web site wouldn't let me, telling me that my travel agent had not completed the booking. I phoned BA's online helpdesk who told me that I couldn't use online check-in because I had amended my ticket. I asked them why they had withdrawn Telephone Check-in before Online Check-in was working properly (i.e. up to the same standard as Telephone Check-in), they couldn't provide an answer.
Fortunately, I got the seat I wanted when I arrived at CDG, and I just thought of other BA passengers at LHR who were at that point putting up with other much more serious problems than me. However, next time I'm on a longer flight and want to choose my seat on an amended return, this will really annoy me.
Why have BA not ironed out all the problems with Online Check-in before withdrawing Telephone Check-in? I feared this kind of problem would happen when BA announced the withdrawal of Telephone Check-in.
When I tried to check in online on the day of the amended return, BA's web site wouldn't let me, telling me that my travel agent had not completed the booking. I phoned BA's online helpdesk who told me that I couldn't use online check-in because I had amended my ticket. I asked them why they had withdrawn Telephone Check-in before Online Check-in was working properly (i.e. up to the same standard as Telephone Check-in), they couldn't provide an answer.
Fortunately, I got the seat I wanted when I arrived at CDG, and I just thought of other BA passengers at LHR who were at that point putting up with other much more serious problems than me. However, next time I'm on a longer flight and want to choose my seat on an amended return, this will really annoy me.
Why have BA not ironed out all the problems with Online Check-in before withdrawing Telephone Check-in? I feared this kind of problem would happen when BA announced the withdrawal of Telephone Check-in.
Jul 26, 2003, 11:56 am
#3
Join Date: Oct 2001
Location: UK
Posts: 701
I would like to thank my agent Scott, for getting me this gig! 
Well there was a problem with your PNR. Your PNR can be changed and still use OLCI. I changed my flight to JFK the other day, and was able to use OLCI.
So something was quite clearly not right in your PNR. Without seeing it, cannot say anymore.
However I will say OLCI has very strict tolerance levels regarding PNRS. This is to prevent check-in whilst there are outstanding charges to be paid etc. Sometimes amends to PNRs may cause OLCI to reject the pnr, but from a BA perspective, it is better to be safe than sorry.
2018
Well there was a problem with your PNR. Your PNR can be changed and still use OLCI. I changed my flight to JFK the other day, and was able to use OLCI.
So something was quite clearly not right in your PNR. Without seeing it, cannot say anymore.
However I will say OLCI has very strict tolerance levels regarding PNRS. This is to prevent check-in whilst there are outstanding charges to be paid etc. Sometimes amends to PNRs may cause OLCI to reject the pnr, but from a BA perspective, it is better to be safe than sorry.
2018
Jul 28, 2003, 8:51 am
#4
Join Date: Aug 2001
Location: UK countryside
Posts: 1,031
There have been several problems with OLCI and self-service check-in recently, due to a go-slow by the machines. Apparently, BA management have had the cheek to ask the machines to electronically record their working hours, rather than the scraps of paper on which this information is currently stored.
In addition, only computer affiliated with the TGWU are permitted to allow OLCI for flights between the UK and Europe, whereas GMB computers must be used for North Atlantic routes.
In addition, only computer affiliated with the TGWU are permitted to allow OLCI for flights between the UK and Europe, whereas GMB computers must be used for North Atlantic routes.
Jul 28, 2003, 8:53 am
#5
Join Date: Jul 2002
Location: everywhere, BA Gold, LH, etc. etc.
Posts: 467
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by AndrewC:
There have been several problems with OLCI and self-service check-in recently, due to a go-slow by the machines. Apparently, BA management have had the cheek to ask the machines to electronically record their working hours, rather than the scraps of paper on which this information is currently stored.
In addition, only computer affiliated with the TGWU are permitted to allow OLCI for flights between the UK and Europe, whereas GMB computers must be used for North Atlantic routes. </font>
There have been several problems with OLCI and self-service check-in recently, due to a go-slow by the machines. Apparently, BA management have had the cheek to ask the machines to electronically record their working hours, rather than the scraps of paper on which this information is currently stored.
In addition, only computer affiliated with the TGWU are permitted to allow OLCI for flights between the UK and Europe, whereas GMB computers must be used for North Atlantic routes. </font>
