Customer Relations Refuses to Respond. What to Do?
Dec 7, 2001, 8:01 am
#1
Original Poster
Join Date: Dec 2001
Posts: 336
Customer Relations Refuses to Respond. What to Do?
I have now faxed Customer Relations three times in regard to a legitimate problem (Customer Service, Where's the Service? post) with no acknowledgement or response. Is there another entity within BA who might be more responsive to this matter? More particulalry does anyone have an e mail or fax number for Rod Eddington's office?
Any help would be appreciated.
Any help would be appreciated.
Dec 7, 2001, 2:59 pm
#5
Join Date: May 1999
Location: New York,NY USA
Posts: 1,481
Merry's the man. Although I would probably address the complaint to their U.S. operations at Bulova Center. You can get their address and the name of the appropriate person by calling 718-397-4000.
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speedbird001
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speedbird001
Dec 7, 2001, 4:32 pm
#6
Original Poster
Join Date: Dec 2001
Posts: 336
Nick and speedbird thanks.
I sent the first fax on 12 Nov and two weeks later on 26 Nov sent an enquiry (with a copy of the letter) asking if my correspondence had been received. One week later on 3 Dec I asked when I might expect a reply.
Perhaps it's a matter of impatience to expect a reply within 3 weeks. I don't know how they normally handle these things having never had occasion to complain about BA's operations before. I suppose it's possible a reply was posted by snail mail from the UK although I requested a response by fax or email.
It was not my intent to make a major issue of this but I thought the circumstances that seriously impacted my business trip were unusual and significant enough (they were to me)that they deserved a reply and that BA, at least as courtesy, would wish to address the matter.
I sent the first fax on 12 Nov and two weeks later on 26 Nov sent an enquiry (with a copy of the letter) asking if my correspondence had been received. One week later on 3 Dec I asked when I might expect a reply.
Perhaps it's a matter of impatience to expect a reply within 3 weeks. I don't know how they normally handle these things having never had occasion to complain about BA's operations before. I suppose it's possible a reply was posted by snail mail from the UK although I requested a response by fax or email.
It was not my intent to make a major issue of this but I thought the circumstances that seriously impacted my business trip were unusual and significant enough (they were to me)that they deserved a reply and that BA, at least as courtesy, would wish to address the matter.
Dec 8, 2001, 9:22 am
#9
Join Date: Apr 2001
Location: Dallas, TX, USA AA Plat
Posts: 1,342
Jr, (from Dallas no less)
If you really want to thank Merry send him some fish... ha ha ha... sorry, couldn't resist.
Frank
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TANSTAAFL - but if you work it right, FF miles comes pretty close.
If you really want to thank Merry send him some fish... ha ha ha... sorry, couldn't resist.
Frank
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TANSTAAFL - but if you work it right, FF miles comes pretty close.
Dec 10, 2001, 2:46 am
#10
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,213
Merry is right. CR are snowed under at the moment I gather. It is usually slow at the best of times. At BA, the wheels of God grind slowly, but they grind exceeding small!
CFM3RD, you enjoy living dangerously. The way to that man's heart is vis McDonalds so send him a gift voucher please which he can use whilst his good lady wife is on the phone to her Mother (that is his achilles heel)
CFM3RD, you enjoy living dangerously. The way to that man's heart is vis McDonalds so send him a gift voucher please which he can use whilst his good lady wife is on the phone to her Mother (that is his achilles heel)