Missing Avios/Tier Points

Old May 22, 2024, 12:29 pm
  #1  
Original Poster
 
Join Date: Nov 2010
Programs: BA Brown, EK Blue, Sirius
Posts: 35
Missing Avios/Tier Points

Hi, Iím posting on here in the hope that someone can offer some help or guidance.

In February my wife and I flew Malaysia Airlines LHR-KUL-LGK and return. Our travel agent included our BA Executive Club numbers at the time of booking so that we would get our Avios and tier points.

During the holiday I noticed that we had been credited with Avios and tier points for the KUL-LGK sector, which I thought slightly strange, but assumed that everything would catch up. However, two weeks after we returned home we still hadnít received any further Avios or Tier points so I filed an online claim, for which I received an email acknowledgment.

Three months have now passed and I still havenít received anything. Iíve contacted MH who tell me my issue is with BA Iíve had numerous on line chats with BA who just disconnect me if I ask difficult questions.

I was given an email address of [email protected] but this has not resulted in anything.

Does anyone have any suggestions as to what else I could try?

Thanks
nobbymoody is offline  
Old May 22, 2024, 12:47 pm
  #2  
 
Join Date: Nov 2019
Location: Newcastle, UK
Programs: BAEC GGL, IHG Platinum, FlyingBlue Gold, Hilton Diamond, Mucci des repas d'enfant
Posts: 3,090
Originally Posted by nobbymoody
Ö Iíve contacted MH who tell me my issue is with BA Iíve had numerous on line chats with BA who just disconnect me if I ask difficult questions.

I was given an email address of [email protected] but this has not resulted in anything.

Does anyone have any suggestions as to what else I could try?

Thanks
Try calling and not being difficult?

You donít say what information came out of your online chats, if any
JapesUK is offline  
Old May 22, 2024, 1:22 pm
  #3  
 
Join Date: Jul 2014
Programs: BAEC, VS Flying Club
Posts: 822
You are not alone. This old thread may be worth a read:

Help: BA refusing to award tier points
GumshoeW12 is offline  

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