nobbymoody

Hi, I’m posting on here in the hope that someone can offer some help or guidance.

In February my wife and I flew Malaysia Airlines LHR-KUL-LGK and return. Our travel agent included our BA Executive Club numbers at the time of booking so that we would get our Avios and tier points.

During the holiday I noticed that we had been credited with Avios and tier points for the KUL-LGK sector, which I thought slightly strange, but assumed that everything would catch up. However, two weeks after we returned home we still hadn’t received any further Avios or Tier points so I filed an online claim, for which I received an email acknowledgment.

Three months have now passed and I still haven’t received anything. I’ve contacted MH who tell me my issue is with BA I’ve had numerous on line chats with BA who just disconnect me if I ask difficult questions.

I was given an email address of [email protected] but this has not resulted in anything.

Does anyone have any suggestions as to what else I could try?

Thanks

JapesUK

Try calling and not being difficult?

You don’t say what information came out of your online chats, if any

GumshoeW12

You are not alone. This old thread may be worth a read:

Help: BA refusing to award tier points