T5 baggage failure 4 May 2024 - now resolved
May 4, 2024, 3:47 pm
#16
Original Poster
Join Date: Jul 2007
Location: East Sussex, UK
Programs: BAEC Gold, Marriott Bonvoy Platinum (+LTG)
Posts: 202
Update
bag never made it even though had 3 different data points - in-flight they told me it was on the next flight (179), at baggage they said it had made it…. Of course it never showed up and AirTag has it still in the baggage area of T5C…
Will check on AirTag in the AM for any movement (still pinging every 30 mins or so).
filled out BA tracer and hopefully it makes it onto tomorrow early flight and my hotel by the evening… big queue of about 40 or so who didn’t make it either….
additional FYI - bags on the BA175 were disrupted as well - few were waiting for the 177 to get in and thier bags had made it onto that….
another eventful day on BA !
Hope others have better luck
BBF
bag never made it even though had 3 different data points - in-flight they told me it was on the next flight (179), at baggage they said it had made it…. Of course it never showed up and AirTag has it still in the baggage area of T5C…
Will check on AirTag in the AM for any movement (still pinging every 30 mins or so).
filled out BA tracer and hopefully it makes it onto tomorrow early flight and my hotel by the evening… big queue of about 40 or so who didn’t make it either….
additional FYI - bags on the BA175 were disrupted as well - few were waiting for the 177 to get in and thier bags had made it onto that….
another eventful day on BA !
Hope others have better luck
BBF
May 4, 2024, 4:22 pm
#18
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,144
The baggage sorter fault was only in T5, but there could have been other baggage issues in T3. The obvious question is whether you transferred via T5 to your T3 flight, but if you started at T3 then I think it's unrelated. If you got a message targeted at you for baggage then unfortunately I would expect that there has been a problem for you here.
May 4, 2024, 4:51 pm
#19
Join Date: Oct 2010
Location: LHR
Programs: BA Gold; Hilton Gold
Posts: 54
The baggage sorter fault was only in T5, but there could have been other baggage issues in T3. The obvious question is whether you transferred via T5 to your T3 flight, but if you started at T3 then I think it's unrelated. If you got a message targeted at you for baggage then unfortunately I would expect that there has been a problem for you here.
May 4, 2024, 4:53 pm
#20
Join Date: Feb 2011
Location: 09/27
Programs: BA, TK, EK
Posts: 770
I also received the apology email for potential undelivered bags, on a T3 origin one-sector afternoon departure. My bag arrived as expected as did those of several colleagues on different PNRs.
I suspect there was no issue at T3 and the email was widely distributed.
I suspect there was no issue at T3 and the email was widely distributed.
May 4, 2024, 5:15 pm
#21
Join Date: Oct 2010
Location: LHR
Programs: BA Gold; Hilton Gold
Posts: 54
Update: Both bags successfully retrieved from the carousel so suspect this is just a T5 issue.
Last edited by Phinn; May 4, 2024 at 6:51 pm
May 4, 2024, 7:40 pm
#23
Original Poster
Join Date: Jul 2007
Location: East Sussex, UK
Programs: BAEC Gold, Marriott Bonvoy Platinum (+LTG)
Posts: 202
AirTag hasn’t pinged since midnight UK time so clearly not many working late over the bank holiday weekend…. Hoping to see it move tomorrow for one of the early NYC flights….
May 4, 2024, 9:04 pm
#24
FlyerTalk Evangelist
Join Date: Mar 2012
Posts: 19,547
I was originally scheduled on SAS Saturday with a LHR-ARL-FCO routing. SAS flight ex-LHR was delayed and we (party of 3) were rebooked on BA 556 direct LHR-FCO. The only bags from our flight on the belt at FCO were those that were gate checked at LHR. Airtag indicates that my bag is currently in a facility north of Heathrow Terminal 2 while I am currently in Rome. I can’t say I personally consider the situation “now resolved”.
May 4, 2024, 11:37 pm
#25
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,144
I was originally scheduled on SAS Saturday with a LHR-ARL-FCO routing. SAS flight ex-LHR was delayed and we (party of 3) were rebooked on BA 556 direct LHR-FCO. The only bags from our flight on the belt at FCO were those that were gate checked at LHR. Airtag indicates that my bag is currently in a facility north of Heathrow Terminal 2 while I am currently in Rome. I can’t say I personally consider the situation “now resolved”.
May 5, 2024, 8:55 am
#28
Join Date: May 2024
Posts: 2
My journey was San Diego to Heathrow to Gothenburg Sweden, with a 3.5hour layover on May 4th. Me and about 15 people on my last flight didn't get their bags.
My tile (sorry not iPhone user) still shows next to terminal 5. Anyone have any new news? Nothing from my baggage report. Just says tracing.
My tile (sorry not iPhone user) still shows next to terminal 5. Anyone have any new news? Nothing from my baggage report. Just says tracing.
May 5, 2024, 9:20 am
#29
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,144
The last update that I've seen, which was from 07:00 hrs today, was that the baggage system is performing normally and that all bags that were in the BRF are in the process of being put into the outgoing flights queue. GOT doesn't have that many flights, but I would expect the bags to be sent to GOT today or tomorrow latest. Welcome to Flyertalk, welcome to the BA forum, and well done for finding the right thread!