Wozza2404

And wine lists*.

I know you're never going to walk into the CCR and spot a Ch. Mouton Rothschild 1er Cru on rotation like you do with EK sometimes, but the wines in the CCR/Flounge/Onboard have deteriorated significantly over the past 5+ years. Without a half decent champagne, the wine lists would look very sorry indeed.

*Though I'm not holding my breath having seen how QR have decimated their F wine list onboard in the past year.

nufnuf77

when I fly AF F and always get driven from lounge to short/long haul plane the crew always expects me and has space above my seat reserved. 100% success rate so far. Ditto you get escort from checkin to lounge to plane at outstations on AF F.

for LH group whilst there isn�t escort if on normal stand, you get car and escort as HOn when remote stand. And of course in Fra F terminal. So it�s not just politicians. I do enjoy boarding from F terminal in Fra and the driver takes me up the stairs to jetbridge past everyone and hands me over to crew.

yes I am that keen on both of these products compared to ggl�

HFHFFlyer

I’m not bothering with this. The last one was a waste of time and everything I, and many others, said was totally ignored, If they want my views, they can read any of the previous surveys I have completed.

Wozza2404

Last chance saloon, for me.

They've proactively come and told people they want this feedback and that they will be actively looking to build and progress the tier based on it.

But I must admit there has been a lot of bluff and bluster from BA this year about GGL and I'm starting to wonder if - despite the best intentions of the premium team - they're just being used as fluffers and nothing is actually going to happen when it comes down to the 'big dogs' signing anything off.

JetsetMonty

Survey completed yesterday - I have opted for them to contact me about my responses.

It will be interesting to see if I do get a call.

Keep you posted if I do....

Best,

Jetsetmonty

ThatT1Feeling

Yep I also opted to be contacted if they want.

At the moment it�s great to think that they want to improve the tier but if the implementation is anything like Group 0 for any fresh initiative then I�d rather they focused on fixing what�s already supposed to be in place.

2358

Just done survey. Maybe recency bias, but I focussed on the Group zero boarding, in theory is great, but a total unwillingness to implement properly on my flights mean it is worthless to me.

I value 1st Wing, but not sure why they suggest it�s a GGL benefit, thought it a gold one.

Concorde room is nice, but toilet situation is dire - several times had to use other lounge as queues so long.

Not sure what BA is trying to achieve here with the survey. The sustainability questions were a joke - cutting pyjamas to make the process more sustainable? How about not flying? Pre ordering of food should be a given - should save cost, but more importantly means people get to eat what they want - even US short hauls have implemented this.

scillyisles

Wife and I completed it and like others commented on the Group 0 boarding being so poorly implemented and managed that it is a farce. BA in recent years seems to be keen on surveys but terrible on implementing anything. I don�t see that the responses to this survey will change anything sadly. Change is generally driven from the top and percolates down through the organisation if well managed. I see no sign of that here - the senior management team seem to be conspicuous by their absence and if they CBA why should lower level staff bother.
The section in the survey about pro-active disruption assistance was amusing. We are currently on a Club Europe trip to Europe and experiencing their pro-active disruption assistance first hand and it consists of an email & text saying sorry your journey is not going according to plan. There is a link in the the email/text if you are brave enough to contact BA although with the state of BA�s IT it probably won�t work. Our flight is currently running 3 hours late - we were given a voucher for a snack and a drink at the airport. It would not buy a sandwich and a cup of coffee at the outlet they offered the voucher for. It is things like this which grate and leave a lasting impression.

lost_in_translation

Indeed, these �sustainability� questions are hilarious, almost all are basically just ways of saving money / cutting costs pretending to be an environmental measure. There are plenty of genuine things BA could do to be more sustainable like switching suppliers etc but of course that would cost more money so they won�t do any of those. This is why the EU just open an investigation into 20 airlines over �greenwashing� for those that didn�t see - http://www.reuters.com/business/envi...ng-2024-04-30/

IAG�s marketing team need to be careful here.

ajamieson

Quite. I'd happily opt out of most of these things with a token incentive eg some Avios but they're just looking for an excuse to cut costs at the customer's expense.

ThatT1Feeling

It's a good question. I think in the early days of GGL it really was effectively a Guest List when BA had money to run events, lunches etc. and therefore we were on the Guest List for these.

Nowadays, with other differentiation (entry to CCR, Group 0 etc where the service is different from Gold members) then it causes confusion, especially as the boarding passes (paper or mobile) don't necessarily have any easily-noticeable visible difference.

I'd be happy with another name - BA aren't totally stuck with medal colours (they have "Premier" for example). But I certainly wouldn't want "Elite". Can you imagine the level of expectation and DYKWIA that could trigger??! Also no to "Chairman's Circle", "Sean's Gang" or anything similar please.

alex67500

How about Upper Tier?

corporate-wage-slave

Yes, BA has gone through 3 phases of this
- A purely invitational level above Gold, where BA would reach out to some travellers who were flying a great deal more than a typical Gold cardholder profile. A GCH would be on say 4 long haul trips a year and half a dozen Europe trips, whereas those invited to the Guest List were doing perhaps twice or three times that, but the criteria was a bit fuzzy, and probably deliberately so.
- Next phase was when it was still invitational but it had become obvious that BA's criteria was 3000 TPs. So for a year or two there was a fiction that you had to be invited, but frankly anyone who hit 3k got that invitation.
- Then GGL was published as a straightforward level and the invitation side was ditched
The Concorde card was originally for Concorde passengers and separate from Guest List, but that also evolved over time to "those who may not have been on Concorde but in terms of spend or influence are in the same sort of category" and thus could use CCR. Therefore historically a few people got Concorde Room cards who didn't actually earn than many TPs, whereas bog-standard GGL could not use CCR. Now that has all merged down to one scheme with 5k to enter, 3k to maintain.

golfmad

Interesting.

I�m a convert to the working area that�s been created in what used to be the boardroom. It�s not a place for calls but other than that it�s perfectly serviceable for my working needs and I find it very comfortable with a laptop on the heavy movable table. The boardroom wasn�t great for calls either. I included in the survey my criticism of the Forty Winks concept and congratulated them for consigning it to history.

Apart from the fact that it�s a designated quiet room, what do you miss from the boardroom days that�s not available in that location now? Concorde seats perhaps?

orbitmic

I am on the same page. On the other hand, I am on the "bring back the cabanas" team as I really miss them when connecting long haul to short haul with longish connections which happens to me fairly regularly... (as mentioned, I also think that shower rooms fit for an exclusive First class lounge are more than overdue).