Lounge on Arrival EDI
Apr 25, 2024, 3:11 am
#16
Join Date: Jan 2018
Location: Glasgow, UK
Programs: BA Gold
Posts: 652
Apr 25, 2024, 8:16 am
#18
Ambassador: Emirates
Original Poster
Join Date: Jul 2016
Location: UK/AU
Programs: QF P1 + LTS, EK Gold, BAEC Gold, QR Gold, IHG Ambassador
Posts: 1,154
The dragons at EDI might be the most miserable on the network. The person today was sat with noise cancelling headphones on and I asked if she would humour me by way of experiment. Seemed a bit frustrated simply to have to interact. I mean it was all fine, no one was mean per se, but just a very obviously disinterested person. A shame as the morning lounge staff in EDI are very kind and welcoming.
And just FYI - My LHR-EDI boarding pass was scanned and it did give me a big green tick - but the call was cancelled so I didn't go in. A hidden easter egg? Maybe. Possibly scanned in as a guest of the last legitimate entry? Also likely.
And just FYI - My LHR-EDI boarding pass was scanned and it did give me a big green tick - but the call was cancelled so I didn't go in. A hidden easter egg? Maybe. Possibly scanned in as a guest of the last legitimate entry? Also likely.
Apr 25, 2024, 8:42 am
#19
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 6,074
the staff get these requests frequently
you will not e the first person that has asked , you will not be the last
hence the feeling of disinterest from the staff member, who, despite the uniform, does not work for BA
you will not e the first person that has asked , you will not be the last
hence the feeling of disinterest from the staff member, who, despite the uniform, does not work for BA
Apr 25, 2024, 8:49 am
#21
Ambassador: Emirates
Original Poster
Join Date: Jul 2016
Location: UK/AU
Programs: QF P1 + LTS, EK Gold, BAEC Gold, QR Gold, IHG Ambassador
Posts: 1,154
Yes it looked like a Swissport uniform or something similar. Little sympathy for poor customer service I'm afraid. Wish I had the liberty to take that sort of attitude to work with me!
Apr 25, 2024, 10:14 am
#22
Join Date: Dec 2022
Posts: 809
Apr 25, 2024, 11:36 am
#23
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,283
Quite frightful and dreary the EDI contracted lounge staff are. BA they surely are not but BAD they are.
Apr 25, 2024, 11:43 am
#24
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,463
Just from this thread it seems you have the sass to ask for things you know you shouldn’t or were advised you couldn’t do. I hope you don’t take that to work!
Apr 25, 2024, 11:47 am
#25
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,207
It does seem some peoples approach to good customer service is agents not getting annoyed at requests which many others have tried on in the past despite it not being allowed, and then agreeing to something the passenger knows is not in the rules. But of course it is all the agents fault according to the passenger 
Last edited by KARFA; Apr 25, 2024 at 2:13 pm
Apr 25, 2024, 3:23 pm
#26
Join Date: Mar 2024
Posts: 25
Apr 25, 2024, 11:45 pm
#27
Ambassador: Emirates
Original Poster
Join Date: Jul 2016
Location: UK/AU
Programs: QF P1 + LTS, EK Gold, BAEC Gold, QR Gold, IHG Ambassador
Posts: 1,154
No sass from me. I'm much more polite in real life than I am on this board - and hopefully you are too!
Apr 26, 2024, 1:50 am
#28
Join Date: Jan 2018
Location: Glasgow, UK
Programs: BA Gold
Posts: 652
It’s not entirely without precedent to rely on an inbound boarding pass to grant lounge access e.g. a non-GGL flying in to LHR in F and connecting on to a CE flight can access the CCR on the basis of their inbound F boarding pass. Of course, the key difference there is having (any) outbound flight. OP asked the question, chanced their arm, and got their answer.
Apr 26, 2024, 2:23 am
#29
FlyerTalk Evangelist
Join Date: Jul 2002
Location: SE1, London
Posts: 23,513
I think the lounge on arrival entitlement comes from airlines where there was/is a paid membership option e.g. AA and QF. BA hasn't in my flying lifetime offered anything like that, hence why they are departure only lounges...also QF and AA have much larger domestic operations where arrivals and departures typically aren't segregated making it physically more feasible to use a lounge on arrival.
Apr 26, 2024, 3:16 am
#30
Join Date: Oct 2009
Location: Scotland
Programs: BA Silver, Hilton Diamond, BD Blue (RIP)
Posts: 1,995
I think the lounge on arrival entitlement comes from airlines where there was/is a paid membership option e.g. AA and QF. BA hasn't in my flying lifetime offered anything like that, hence why they are departure only lounges...also QF and AA have much larger domestic operations where arrivals and departures typically aren't segregated making it physically more feasible to use a lounge on arrival.