Highlife shopping
Feb 12, 2024, 4:52 pm
#1
Original Poster
Join Date: Feb 2024
Programs: BAEC Silver
Posts: 12
Highlife shopping
Sorry if this problem has been discussed before.
I am planning to purchase a few items from BA high life shop and would like an on board delivery
I saw quite a number of comments and complaints about their management and ppl end up spending time chasing avios
has the system been improved and is the delivery accurate and punctual?
Would hate to spend a whole week sending emails and answering phone calls
I am planning to purchase a few items from BA high life shop and would like an on board delivery
I saw quite a number of comments and complaints about their management and ppl end up spending time chasing avios
has the system been improved and is the delivery accurate and punctual?
Would hate to spend a whole week sending emails and answering phone calls
Feb 12, 2024, 6:02 pm
#2
Join Date: Sep 2006
Posts: 127
I ordered two items to be delivered onboard this week. Nothing came. Was told they couldnt find the order on their system nor was there anything loaded. CC made a note (somewhere) to help me get a refund.
CC said that they are usually very good and that this must have been a one off.
I know I will be more reluctant in future!
CC said that they are usually very good and that this must have been a one off.
I know I will be more reluctant in future!
Feb 12, 2024, 11:08 pm
#3
Join Date: Nov 2020
Posts: 10
I've never had an issue with receiving my orders, but it does seem like some crew are surprised to have found it in their trolley or are unsure of the system. I would be hesitant ordering if I needed somthing for certain or as a gift. Customer service has been good when I have changed or cancelled flights and got a refund easily. Never had the avios arrive unfortunately.
Last edited by johnny_cl; Feb 13, 2024 at 10:25 pm
Feb 13, 2024, 2:16 am
#5
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,433
It depends where you are departing from and how far in advance you are submitting your order. Go to the webpage and select onboard delivery and provide your flight number and date of travel. It will then say whether you can still pre-order.
Feb 13, 2024, 2:37 am
#6
Join Date: Jan 2005
Location: UK
Programs: Mucci. And BA Gold previous awards - Gold 11, Silver 7, Bronze 4.
Posts: 4,294
I ordered two items to be delivered onboard this week. Nothing came. Was told they couldnt find the order on their system nor was there anything loaded. CC made a note (somewhere) to help me get a refund.
CC said that they are usually very good and that this must have been a one off.
I know I will be more reluctant in future!
CC said that they are usually very good and that this must have been a one off.
I know I will be more reluctant in future!
I've never had an issue, but it does seem like some crew are surprised to have found it in their trolley or are unsure of the system. I would be hesitant ordering if I needed somthing for certain or as a gift. Customer service has been good when I have changed or cancelled flights and got a refund easily. Never had the avios arrive unfortunately.
Given the parlous state of BAs IT generally, I cannot see that they would put any effort into fixing it, given the need to fix a LOT of other basic stuff. So I just would not trust BA to get it right. YMMV.
Feb 13, 2024, 5:55 am
#7
Join Date: Aug 2018
Location: Cambridgeshire
Programs: BAEC Bronze; ALL Gold
Posts: 128
Unfortunately if you want duty-free liquor you have to pre-order, now they carry no stock on the plane. I had a delivery failure a few years ago but recently it has worked well every time. A shame it's no longer full strength (47.3) Gordon's in PET bottles, now it's the diluted standard export gnat's P (37.5) in heavy glass bottles.
Feb 13, 2024, 6:02 am
#8
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,327
I've used it several times and it has worked every time - including one that surprised me when we mis-connected and took the flight the next day. I really was not expecting it to be delivered but it was. In all cases, it was a litre of Bombay Sapphire at just under 14.00 which I thought was a very good price.
Feb 13, 2024, 9:20 am
#9
Join Date: Jul 2005
Posts: 327
I've done it and it worked fine. Onboard was a bit of a palaver as I asked when they were quiet, they said they'd bring and then didn't, then I was asleep... got there in the end.
Can't remember the price but it was decent, better than most duty free outlets.
Can't remember the price but it was decent, better than most duty free outlets.
Feb 13, 2024, 9:28 am
#10
Join Date: Nov 2016
Location: Sussex
Programs: BA; IHG; LHW; Hilton
Posts: 828
I tried once, and it was so much of a hassle that Ive never tried it again.
Apparently I shouldve asked while I was on board but Id completely forgotten about it, but with everything else going on. I rather assumed that it would be brought to me, but that didnt happen, so I guess it got taken off at the destination with all the other detritus.
Eventually, and it took a long time, I did manage to get a refund, although it was quite hard to prove that I hadnt received the goods because apparently you dont sign for them.
All seems a bit haphazard, hit and miss to me. nowadays, Im trying to minimise the hassle in my life.
Apparently I shouldve asked while I was on board but Id completely forgotten about it, but with everything else going on. I rather assumed that it would be brought to me, but that didnt happen, so I guess it got taken off at the destination with all the other detritus.
Eventually, and it took a long time, I did manage to get a refund, although it was quite hard to prove that I hadnt received the goods because apparently you dont sign for them.
All seems a bit haphazard, hit and miss to me. nowadays, Im trying to minimise the hassle in my life.
Feb 13, 2024, 1:40 pm
#11
Join Date: Jan 2017
Location: London UK
Programs: BA Gold Guest List & GfL, Accor Gold, Hilton Diamond, Avis Presidents Club
Posts: 195
I used the preorder service for a flight last weekend back to London. Ordered about a week before the flight and was delivered as arranged. Very good prices.
Feb 13, 2024, 4:34 pm
#12
Join Date: Jun 2014
Posts: 114
I've used it quite a number of times, including the High Life Cafe. Only once has it not been "found" on a short haul Gatwick flight. Although i just dont think any of the crew had any idea that it was such a thing, which is a shame that they're not all trained up on the service/offering. The High Life Shop team instantly sorted out my refund though and were really good at replying quick via email. Theres some really good deals on to be fair and the duty free probably beats the airport prices at the minute.
Feb 18, 2024, 11:06 am
#14
Join Date: Oct 2014
Location: Leicestershire
Posts: 378
I’ve given up after previous problems, last time they said they had it on board but with a slightly different name which they couldn’t confirm to me but they couldn’t hand it to me - Highlife subsequently advised they had never delivered it to the plane in the first place!
Feb 20, 2024, 2:57 am
#15
Join Date: May 2021
Programs: BA Executive Club
Posts: 1
BA HIghlife Shop
I ordered in Jan, delivery to my seat - nothing. Cabin staff said they would report it. I phoned Suport on my return and arranged they would carry order forward to my next BA flight. Now, my account has been temporarily disabled. Emails have not been answered and calls are diverted to what sounds like an overseas ringtone and then disconnected.
what is going on???
what is going on???