Two Factor Authentication (2FA) added to Executive Club login
Nov 6, 2023, 6:39 pm
#16
Join Date: Sep 2022
Programs: BA Gold, Marriott Titanium
Posts: 5
Has anyone had any success in trying to update their phone number for 2FA? I changed my phone number from UK to US over a year ago, but the 2FA is still stuck going to my old UK number and despite 8 months of contacting BAEC, no one seems to be able to even see what's gone wrong on my account. I'd really appreciate any help anyone can offer (or a redirection to the correct thread) because I'm at my wit's end 
Thanks!
Thanks!
Nov 6, 2023, 10:02 pm
#17
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,347
Has anyone had any success in trying to update their phone number for 2FA? I changed my phone number from UK to US over a year ago, but the 2FA is still stuck going to my old UK number and despite 8 months of contacting BAEC, no one seems to be able to even see what's gone wrong on my account. I'd really appreciate any help anyone can offer (or a redirection to the correct thread) because I'm at my wit's end
Nov 6, 2023, 10:04 pm
#18
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,563
I had this too - for no apparent reason the BA login was wanting to set up a 2FA for my account. However, when scanning the QR code it seemed to link through to a spam 'you've been infected with a virus' site. backtracked from that, and haven't been asked for 2FA again (yet).
Nov 6, 2023, 10:15 pm
#19
Join Date: Sep 2022
Programs: BA Gold, Marriott Titanium
Posts: 5
Yep, the main problem previously was that I tried to link my BAEC to QR. That was annoying but not that big a deal. However, the bigger/acute problem is now that I can't transfer Avios to another BAEC member.
Nov 7, 2023, 2:37 am
#20
Join Date: Jul 2013
Location: West Sussex
Programs: BA Gold
Posts: 897
Nov 7, 2023, 3:44 am
#21
Join Date: Oct 2021
Posts: 64
I just linked my uber and BA accounts, and BA asked me to set up 2FA in the process. The options are SMS or One-Time-Password (OTP) via an app. Is that new? It is quite a substantial security improvement, but I am sure it will be annoying if I have to use it frequently. BA never keeps me logged in on browsers.
Less impressive is that I've never been asked to use that passkey since it was created... but baby steps!
Nov 7, 2023, 8:14 am
#22
Join Date: Feb 2005
Location: London
Programs: BA Gold
Posts: 309
Asking users to set it up and then never asking for it, as the BA website does now, doesn't do anything to improve security.
Nov 7, 2023, 10:29 am
#23
Join Date: Mar 2018
Posts: 608
My EC Rewards app wants me to log in about half the times I open it. Sometimes biometric login works, sometimes after the biometric I get redirected to webpage to enter my BA login and occasionally after that I'm directed to next page to enter a code sent via SMS. That's 3FA?
Nov 7, 2023, 2:15 pm
#25
Join Date: Nov 2017
Posts: 3,061
This has been explained on here many times, and it’s not a relatively easy bit of programming, at least not for BA to fix. Your bookings are held in an Amadeus system, and it’s a latency issue with that system that means the ‘upcoming bookings’ list doesn’t always load. BA could throw a thousand IT people at it, but they still wouldn’t be able to fix it without the third party.
Nov 9, 2023, 1:11 am
#26
Join Date: Jul 2010
Location: UK
Programs: BAEC Gold, TK Elite
Posts: 483
Another great 'enhancement', NOT!
Yesterday I created a passkey for my iPhone, all seemed OK.
Today, I needed access to BAEC on my laptop as my phone was offline. I was prompted to log in using 2FA great except the passkey is for the mobile and the obvious backup method is SMS which, as my phone was offline I could not use!
Thoughts on this 'enhancement' ?
Yesterday I created a passkey for my iPhone, all seemed OK.
Today, I needed access to BAEC on my laptop as my phone was offline. I was prompted to log in using 2FA great except the passkey is for the mobile and the obvious backup method is SMS which, as my phone was offline I could not use!
Thoughts on this 'enhancement' ?
Nov 9, 2023, 8:59 am
#27
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,908
This has been explained on here many times, and it’s not a relatively easy bit of programming, at least not for BA to fix. Your bookings are held in an Amadeus system, and it’s a latency issue with that system that means the ‘upcoming bookings’ list doesn’t always load. BA could throw a thousand IT people at it, but they still wouldn’t be able to fix it without the third party.
Nov 9, 2023, 9:09 am
#28
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,044
This has been explained on here many times, and it’s not a relatively easy bit of programming, at least not for BA to fix. Your bookings are held in an Amadeus system, and it’s a latency issue with that system that means the ‘upcoming bookings’ list doesn’t always load. BA could throw a thousand IT people at it, but they still wouldn’t be able to fix it without the third party.
So while I'll accept that this is the way it is, it just seems like yet another area where this airline seems to be continually comfortable with mediocrity and lagging the back...
Regards
Nov 9, 2023, 9:13 am
#30
Join Date: Aug 2017
Posts: 1,403
Some implement a fail safe such as sending an email rather than a message though. Or both. I think email is less secure though as you end up using the same device to both login and authenticate.