[email protected] - Has anyone ever had an email from here?
Jul 18, 2023, 2:15 pm
#1
Original Poster
Join Date: Oct 2017
Location: LHR
Programs: BA GGL, HH Diamond, IHG Diamond Amb
Posts: 376
[email protected] - Has anyone ever had an email from here?
This morning I received an email from [email protected] with an attached pdf letter and the following subject:
UK Refunds & Ticket Retrieval Case Reference Number xxxxxxxxxx
The attached letter isn't addressed to myself, just my email address and doesn't look very official however contains the correct ticket number and PNR for a recent previous trip where I had an EU261 claim (already paid) and a claim for missing tier points. I haven't requested a refund or anything else...Is this an elaborate scam or something else?
UK Refunds & Ticket Retrieval Case Reference Number xxxxxxxxxx
The attached letter isn't addressed to myself, just my email address and doesn't look very official however contains the correct ticket number and PNR for a recent previous trip where I had an EU261 claim (already paid) and a claim for missing tier points. I haven't requested a refund or anything else...Is this an elaborate scam or something else?
Jul 18, 2023, 2:24 pm
#3
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,850
BA sometimes gives refunds when not requested as part of the settlement process. But context and details will give a less vague response.
Jul 18, 2023, 3:02 pm
#4
Original Poster
Join Date: Oct 2017
Location: LHR
Programs: BA GGL, HH Diamond, IHG Diamond Amb
Posts: 376
Contents of the letter are:
Thank you for your request for a refund.
We’ve looked at the booking and ticket details and are currently investigating your claim.
We will revert in due course.
Kind regards
British Airways Global Refunds
Agent Reference: xxxxxxx
We’ve looked at the booking and ticket details and are currently investigating your claim.
We will revert in due course.
Kind regards
British Airways Global Refunds
Agent Reference: xxxxxxx
Jul 18, 2023, 3:04 pm
#5
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,850
That's a typical email from that team.
Jul 18, 2023, 3:07 pm
#6
Original Poster
Join Date: Oct 2017
Location: LHR
Programs: BA GGL, HH Diamond, IHG Diamond Amb
Posts: 376