We need to speak with you....
May 23, 2023, 1:52 pm
#1
Original Poster
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
We need to speak with you....
Sorry in advance if my search should have answered this... i just received an email from BA saying they need to speak with me about my reservation. I did makeone earlier today... But the 6 letter identifier in the email is NOT the one from the booking i made earlier today...its not any past booking of mine either. As the customer service centre is closed for the day...do any of our fine flyertalkers know what this might be about? Ive checked my account, no sign of hacking... but ive made other bookings off the back of these flights so i hope this isnt a prelude to BA trying to cancel my booking?
May 23, 2023, 1:55 pm
#2
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
If you have a VOIP number such as Skype call BA through their US number which should be open until 7pm EST.
If you are not traveling or scheduled to travel with BA in the near future, or if you assume that this is a faulty e-mail or a non-urgent case, call them tomorrow.
If you are not traveling or scheduled to travel with BA in the near future, or if you assume that this is a faulty e-mail or a non-urgent case, call them tomorrow.
May 23, 2023, 2:17 pm
#3
Original Poster
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
If you have a VOIP number such as Skype call BA through their US number which should be open until 7pm EST.
If you are not traveling or scheduled to travel with BA in the near future, or if you assume that this is a faulty e-mail or a non-urgent case, call them tomorrow.
If you are not traveling or scheduled to travel with BA in the near future, or if you assume that this is a faulty e-mail or a non-urgent case, call them tomorrow.
May 23, 2023, 2:24 pm
#4
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Also if this PNR includes an AA marketed BA segment or some other codeshare flight; that might be indeed one of your bookings but you might not be aware of the second PNR that the system created.
IMO, check the PNR via MMB using the PNR that you received and your personal last name.
IMO, check the PNR via MMB using the PNR that you received and your personal last name.
May 23, 2023, 2:50 pm
#6
Original Poster
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
Also if this PNR includes an AA marketed BA segment or some other codeshare flight; that might be indeed one of your bookings but you might not be aware of the second PNR that the system created.
IMO, check the PNR via MMB using the PNR that you received and your personal last name.
IMO, check the PNR via MMB using the PNR that you received and your personal last name.
May 23, 2023, 2:55 pm
#7
Original Poster
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
The email seems legit, as the senders domain is ba.com and it rightly asks you to call them by finding the appropriate number on ba.com or via your dedicated exec club number...
Crap BA IT ?
May 23, 2023, 3:00 pm
#8
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / SQ *A Gold / Marriott Titanium
Posts: 3,613
I'm a career IT exec so a scam email was my first thought. My second thought was someone trying to use my account. The PLN in the email doesnt work on MMB.
The email seems legit, as the senders domain is ba.com and it rightly asks you to call them by finding the appropriate number on ba.com or via your dedicated exec club number...
Crap BA IT ?
The email seems legit, as the senders domain is ba.com and it rightly asks you to call them by finding the appropriate number on ba.com or via your dedicated exec club number...
Crap BA IT ?
May 23, 2023, 3:22 pm
#9
Join Date: Nov 2017
Posts: 3,061
The last (only) time I had this was when they noticed I somehow accidentally had two PNRs created for the same itinerary and they were calling to ask if they should cancel one before two payments were taken. OP please come back to us and let us know!
May 23, 2023, 3:44 pm
#10
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,119
Yes I suspect it's a payment issue too, either too little or too much or CVV related. I doubt it's mega urgent.
May 23, 2023, 4:59 pm
#11
Join Date: Feb 2017
Posts: 84
Was the voucher you used issued to you in the first place?
Did someone other than the travelling party pay for any of the booking with their card?
My hunch is that it's a payment issue/query they have. Be very aware of course of any potential scams, as you already will be I'm sure from your line of work.
I hope it turns out to be a very minor thing and you can get your plans back on track!
Did someone other than the travelling party pay for any of the booking with their card?
My hunch is that it's a payment issue/query they have. Be very aware of course of any potential scams, as you already will be I'm sure from your line of work.
I hope it turns out to be a very minor thing and you can get your plans back on track!
May 23, 2023, 5:24 pm
#12
Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, B6 Mosiac, VS, AA, DL (and a legacy UA 2MM)
Posts: 2,275
I've also gotten a message like this - and it causes a little stress until you finally get through.
In my case, a payment issue - don't worry, they won't cancel anything..
In my case, a payment issue - don't worry, they won't cancel anything..
May 23, 2023, 8:51 pm
#13
Join Date: Jul 1999
Location: SYD, GOT
Programs: BA GGL; SK EBG; QF LTG; Hilton Diamond, A-Club Platinum, Marriott Platinum
Posts: 2,745
So I would not be totally assured that you can be totally relaxed on it.
KF
May 24, 2023, 3:16 am
#14
Original Poster
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
I spoke to the call centre just now - they said "the system made two bookings" , my original booking was kept in place , and the PNR on the email was the invalid one, they also confirmed it was nothing that i did to cause this.
It also took 4 attempts to get thru to them - first a recorded message saying they were too busy (so, no priority for silver EC line, it would seem - are they still touting a dedicated number as a benefit?)....second time the line dropped out before answering, third it hung up on me partway thru the recorded BA blab...
So all this palaver, unnecessary time wasted and concern about phishing emails or a lost booking... because their IT isnt up to scratch.
It also took 4 attempts to get thru to them - first a recorded message saying they were too busy (so, no priority for silver EC line, it would seem - are they still touting a dedicated number as a benefit?)....second time the line dropped out before answering, third it hung up on me partway thru the recorded BA blab...
So all this palaver, unnecessary time wasted and concern about phishing emails or a lost booking... because their IT isnt up to scratch.
May 24, 2023, 4:23 am
#15
Join Date: Jun 2013
Location: UK
Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Sir Crazy8534 de l'ordres des aides de Pucci
Posts: 4,523
Don't take it personally- it can and does happen on any of the "priority" lines.