Contacting Customer Relations
Jan 24, 2023, 2:47 am
#1
Original Poster
Join Date: Jul 2005
Location: London
Programs: Ba Silver ( for now!)
Posts: 776
Contacting Customer Relations
Had a problem, BA wrote saying 10,000 avois each - but none ever credited.
Went back to the online form using " update a case" or similar wording letting them know they never arrived.
Today I got thisThanks for contacting us.
For the specific concerns you've raised, I've checked our records and can see that you have contacted our Customer Support Team. Hence, for further assistance, I would request you to contact Customer Support team on 0344 493 0787.
Once again, thanks for contacting us. We hope to welcome you back on board soon.
I have not contacted the customer support team, but I did call the number. I used " Anything else" as the options and was answered quickly. No we have bo access to the complaints system I can just change your booking. He put me on hold and said email this [email protected]
That - predictably - bounces back.
Given we are now 5 weeks in, is there any other way of contacting them?
I have another similar aged claim with no reply for a month.
Thank you
Went back to the online form using " update a case" or similar wording letting them know they never arrived.
Today I got thisThanks for contacting us.
For the specific concerns you've raised, I've checked our records and can see that you have contacted our Customer Support Team. Hence, for further assistance, I would request you to contact Customer Support team on 0344 493 0787.
Once again, thanks for contacting us. We hope to welcome you back on board soon.
I have not contacted the customer support team, but I did call the number. I used " Anything else" as the options and was answered quickly. No we have bo access to the complaints system I can just change your booking. He put me on hold and said email this [email protected]
That - predictably - bounces back.
Given we are now 5 weeks in, is there any other way of contacting them?
I have another similar aged claim with no reply for a month.
Thank you
Jan 24, 2023, 3:50 am
#2
Join Date: Aug 2014
Posts: 2,660
Had a problem, BA wrote saying 10,000 avois each - but none ever credited.
Went back to the online form using " update a case" or similar wording letting them know they never arrived.
Today I got thisThanks for contacting us.
For the specific concerns you've raised, I've checked our records and can see that you have contacted our Customer Support Team. Hence, for further assistance, I would request you to contact Customer Support team on 0344 493 0787.
Once again, thanks for contacting us. We hope to welcome you back on board soon.
I have not contacted the customer support team, but I did call the number. I used " Anything else" as the options and was answered quickly. No we have bo access to the complaints system I can just change your booking. He put me on hold and said email this [email protected]
That - predictably - bounces back.
Given we are now 5 weeks in, is there any other way of contacting them?
I have another similar aged claim with no reply for a month.
Thank you
Went back to the online form using " update a case" or similar wording letting them know they never arrived.
Today I got thisThanks for contacting us.
For the specific concerns you've raised, I've checked our records and can see that you have contacted our Customer Support Team. Hence, for further assistance, I would request you to contact Customer Support team on 0344 493 0787.
Once again, thanks for contacting us. We hope to welcome you back on board soon.
I have not contacted the customer support team, but I did call the number. I used " Anything else" as the options and was answered quickly. No we have bo access to the complaints system I can just change your booking. He put me on hold and said email this [email protected]
That - predictably - bounces back.
Given we are now 5 weeks in, is there any other way of contacting them?
I have another similar aged claim with no reply for a month.
Thank you