ba.com 2 factor identification? Or hack?
Sep 15, 2022, 2:37 am
#1
Original Poster
Join Date: Mar 2004
Location: London, UK
Posts: 5,109
ba.com 2 factor identification? Or hack?
I jus tried to log in to my account, entered my details correctly and received an unusual message telling me that I needed to reset my password to verify my identity, and that I would also need to enter a code sent by email or text. When I chose text and proceed I then get the following error message:
! Sorry we can't send you a code at the moment due to an error with our systems
Is this just yet another ba.com omnishambles or have I/they been hacked!?
! Sorry we can't send you a code at the moment due to an error with our systems
Is this just yet another ba.com omnishambles or have I/they been hacked!?
Sep 15, 2022, 2:39 am
#4
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / SQ *A Gold / Marriott Titanium
Posts: 3,628
A couple of people the other day mentioned they had been temporarily blocked out and needed to change passwords. It last happend to me personally about a year or so ago.
Sep 15, 2022, 2:40 am
#5
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,668
I had something similar on gmail on the iphone this morning.
Sep 15, 2022, 2:40 am
#6
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,170
No problem for me logging in just now. However there were some posts a few days ago in this forum from people asked to re-set their passwords.
Sep 15, 2022, 2:41 am
#7
Original Poster
Join Date: Mar 2004
Location: London, UK
Posts: 5,109
Sep 15, 2022, 1:44 pm
#8
Join Date: Mar 2014
Location: Leicestershire / Dubai
Programs: BA Silver, Marriott Bonvoy Titanium Elite & Lifetime Gold, Heathrow Rewards Premium, Tesco Clubcard
Posts: 665
I mean, following my post, I did make a suggestion to BA that they improve their security by allowing longer passwords than just 20 characters and implement multi factor authentication.
Maybe they actually did so, but failed to implement a working solution? I mean, it's not like BA to implement something that doesn't work, right?
Maybe they actually did so, but failed to implement a working solution? I mean, it's not like BA to implement something that doesn't work, right?
Sep 15, 2022, 1:47 pm
#9
Join Date: Sep 2013
Location: London
Programs: BA Gold, IHG Platinum, Hilton Gold, Marriott Platinum. Aspiring flyer with both feet on the ground.
Posts: 319
I was asked to change my password yesterday too. Code came through on the phone and email fine, but was fairly amused that I was able to put the same password again as my 'new' one.