Money and Avios - TP/Avios or not?
Aug 9, 2022, 1:13 am
#1
Original Poster
Join Date: Jan 2010
Location: Ealing
Programs: Usual Amex Cent. GGL.
Posts: 1,508
Money and Avios - TP/Avios or not?
I called recently to have a European "Money and Avios" booking credited. The call agent could see that it was missing and put in a request to add the miles and tier points. Today I received a rejection with the reason
"see the flight was paid for using a combination of money and Avios points. I'm sorry to say tickets purchased using Avios & Money do not earn Avios or Tier Points, "
with a link to https://www.britishairways.com/travel/collect-avios
which conveniently says
"Almost all flights are eligible. The only flights you do not earn Avios or Tier Points on are reward flights, agency discounted fares and industry discounted fares."
As a money and avios is NOT a reward flight HUACA? Or am I missing something. One leg credited already!
"see the flight was paid for using a combination of money and Avios points. I'm sorry to say tickets purchased using Avios & Money do not earn Avios or Tier Points, "
with a link to https://www.britishairways.com/travel/collect-avios
which conveniently says
"Almost all flights are eligible. The only flights you do not earn Avios or Tier Points on are reward flights, agency discounted fares and industry discounted fares."
As a money and avios is NOT a reward flight HUACA? Or am I missing something. One leg credited already!
Aug 9, 2022, 2:24 am
#4
formerly onlynik
Join Date: Mar 2012
Location: ABZ
Programs: BA Gold, HH Gold, Marriott Gold elite, *A Silver, Accor Gold
Posts: 360
Aug 9, 2022, 2:43 am
#5
Original Poster
Join Date: Jan 2010
Location: Ealing
Programs: Usual Amex Cent. GGL.
Posts: 1,508
It almost seems like it's a manual process - I have heard of reward flights accruing credits on similar routes. I have replied pointing out the apparent contradiction between their email and the T&Cs.
Aug 9, 2022, 2:46 am
#6
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,371
If they're urgent / required for status uplift or renewal, it may be worth contacting the missing Avios member on here for a swift resolution... that response in post 1 sounds rather clueless
Aug 9, 2022, 2:58 am
#7
Original Poster
Join Date: Jan 2010
Location: Ealing
Programs: Usual Amex Cent. GGL.
Posts: 1,508
Nah, no rush - year end November and still waiting on double tier points from a BAH at the beginning of June! Mind you my GGL qualifying flights will be 3 weeks before my year end so those I'll be chasing 